Hire the best Chat Support specialists

Check out Chat Support specialists with the skills you need for your next job.
Clients rate Chat Support specialists
Rating is 4.6 out of 5.
4.6/5
based on 11,726 client reviews
  • US$10 hourly
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
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    Electronic Medical Record
    Communications
    Online Research
    Phone Support
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Email Support
    Medical Billing & Coding
    Microsoft Excel
    Data Entry
    Microsoft Office
  • US$20 hourly
    I develop reports and dashboards that effectively showcase monthly results, revenue figures, and overall performance. I have worked with Sales and Customer Service Teams to take their business to the next level by helping them make data-informed decisions. My skills include (but are not limited to): - Utilizing Pivot Tables to summarize and analyze data efficiently. - Creating dynamic tables that automatically update with new information. - Proficiency in functions like Vlookup and Hlookup for data retrieval. - Applying SumIF and CountIF functions to perform calculations based on specific criteria. - Efficient data entry techniques to ensure accurate and organized data input. - Designing graphs and dashboards for visual data representation. With my Excel and Google Sheets expertise, I can help you leverage these tools to enhance your data analysis and reporting capabilities.
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    Internal Reporting
    Data Visualization
    Data Analytics & Visualization Software
    Data Analysis
    Excel Formula
    Dashboard
    Analytics Dashboard
    Google Sheets
    Microsoft Excel
    Salesforce
    Google Sheets Automation
    Customer Service
    Spanish
    English
  • US$15 hourly
    - To work with dedication and punctuality to bring out the best results.
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    WordPress
    Instagram
    Communications
    Trello
    Social Media Advertising Tracking
    Google Search
    Customer Support
    Social Media Marketing
    Email Communication
    Data Entry
    Ticketing System
    Customer Service
    Online Chat Support
  • US$14 hourly
    I have managed businesses for over 20 years and can provide a plethora of skills in administrative support, can assist with customer service, and very knowledgeable in tech support as well.
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    Communications
    Customer Service
    Scheduling
    Microsoft Word
    Google Docs
    Purchase Orders
    Customer Support
    Online Chat Support
    Email Support
  • US$10 hourly
    Hi, my name is Travis, and I'm new here on Upwork.com I am a professional freelance customer service agent who specializes in E-commerce. I have worked for several large E-commerce businesses such as Supreme, Rock-Auto.com, Jefreestarcosmetics.com, and OpenUmbrella INC. I have also worked for several smaller stores utilizing the Shopify platform. I specialize in customer satisfaction and customer retention, and I have thousands of hours of experience working with Shopify, Amazon, and Ebay.
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    Gorgias
    Customer Service
    Order Processing
    Fashion & Beauty
    Online Chat Support
    Email Support
    Freshdesk
    Zendesk
  • US$10 hourly
    Through my experience and studies I have acquired strengths in: • Shopify • Live Chats • Email support (fast responses) • Moderation on Social Media/Community • WhatsApp, Facebook and Instagram messages • Salesforce ticket support - JIRA tickets • Data entry • Lean Six Sigma certified. • Order tracking, providing status, etc. • Zendesk ticket support • Intercom ticket support • Troubleshooting issues • Maintenance of customer data base • Help creating reviews of products • App reviews (replying back to feedback on both App Store and Play Store) About myself: I love music, practicing sports such as swimming, running, gym workout, learning new languages, and meeting new people. I'm sure that I can be a great asset to your company and contribute to its growth, taking care of the customers and solving their issues. My background: I´m a highly motivated customer service specialist with over 11 years of customer service and tech support experience. My previous job was at VRBO. I focused on US/CAN/EU-based customers. Our duties were aimed at resolving customers' complaints and promoting conflict resolution while maintaining outstanding metrics and speed. I have experience facing very high email and chat queues, 70+ chats or emails. I also have experience with data entry tasks, updating information or double-checking details that information is correct. I'm very serious with my jobs and give the best of myself, always punctual and disciplined, fast and efficient, interested in learning more every day, and very autonomous.
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    Order Tracking
    Office Design
    Customer Support
    Phone Communication
    Social Media Website
    Latin American Spanish Accent
    Customer Satisfaction
    Data Entry
    Italian
    Portuguese
    English
    Technical Support
    Online Chat Support
    Email Support
  • US$11 hourly
    Hello! I'm Rasiel, a seasoned customer service professional with a wealth of experience spanning over 3 years. My passion lies in providing top-tier customer support, managing eCommerce and Shopify-based stores, delivering virtual assistance, utilizing helpdesk tools and other media to communicate with users, crafting eye-catching designs, and bridging language gaps through English to Spanish translations. Let me help your business flourish. Shopify Mastery: 🛒 Shopify Operations: I excel in managing Shopify stores, handling order tracking, creating orders, processing refunds following precise Standard Operating Procedures (SOPs), and crafting enticing product listings. 💬 Shopify Customer Support: I'm adept at providing top-notch customer support within the Shopify ecosystem, ensuring a seamless shopping experience. Virtual Assistance Expertise: 🌟 Administrative Excellence: As a virtual assistant, I excel in various administrative tasks such as email management, calendar scheduling, data entry, and document organization. 💬 Client Communication: My strong communication skills ensure prompt and professional responses, fostering trust and enduring client relationships. Helpdesk Tool Proficiency: 🌐 Helpdesk Tools: I'm well-versed in using Georgias, Zendesk, Intercom, and various other helpdesk tools to streamline customer inquiries and support ticket management. Graphic Design Prowess: 🎨 Graphic Design: I have hands-on experience creating captivating graphics and posts using tools like Canvas, enhancing your brand's visual identity and online presence. Bilingual Capabilities: 🌎 Translation Services: Fluent in English and Spanish, I offer accurate and culturally sensitive English to Spanish translations, facilitating seamless communication with a broader audience. Why Choose Me: 🚀 Client-Centric Approach: My primary goal is to provide an exceptional customer experience, ensuring your customers remain satisfied and loyal. 🤝 Adaptability: I swiftly adapt to new challenges and environments, tailoring my services to meet your unique business requirements. Let's connect and explore how my versatile skill set can align with your specific goals. Send me a message, and let's embark on this journey together!
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    Creative Writing
    Inbound Inquiry
    Editorial Writing
    Email Support
    ERP Software
    Venezuelan Spanish Dialect
    Drawing
    Customer Support
    Customer Service
    Social Customer Service
    Painting
    Online Chat Support
    Email Communication
    Castilian Spanish
  • US$35 hourly
    My name is Poonam Deshpande. I am a technical support engineer cum full stack developer and Assistant with over 10 years of experience. Tech Support: - Worked with broadband and mobile technical support department providing chat based technical support to end users. FullStack Development: - I am well versed with Typescript, Javascript, Node Js, React Js, Redux, Python, HTML5, CSS, Php, Apache Web Server. Also, along with this I have extensive hands-on experience with Pixi Js, Create Js, JQuery, JQuery Mobile, Frameworks like Django, Codeigniter, Bootstrap. - I have also had experience around using docker containers, writing dockerfiles , using jenkins to build and deploy instances on EC2, using AWS and its features like S3, EC2, also Ansible and Terraforms. - I enjoy working in teams and have had an experience working solo on a few projects as well. I am comfortable with both agile and waterfall methods. DevOps Engineering: - AWS Cloud support - Virtualization with VirtualBox and Vagrant - Docker: Dockerfile and Docker-compose scripts - Ansible: Configuration Management with Linux - Terraform: Build and provision infrastructure in Cloud environment - CI/CD: Jenkins for continuous integration, deployment and delievery - AWS: EC2, S3, RDS, Route53, Cloudfront, Cloudformation, Elasticbeanstalk, Glacier, Cloudwatch COO and CTO: - Worked as a COO and CTO for Software Services company, Choice Sanitations and Sai services and civil contractors. Roles and responsibilities handled: - Project Management - Scrum meetings - Setup technical roster, SLAs for support - Responding to emails and phone calls - Scheduling meetings - Booking travel accommodations - Manage a contact list - Prepare customer spreadsheets and keep online records - Organize managers’ calendars - Perform market research - Create presentations, as assigned - Address employees administrative queries - Provide customer service as first point of contact - Handle website maintenance and updates - Manage servers, networks, and office hardware - Provide tech support to customers and vendors Personally, I like to keep learning and developing my skills. I am confident that I'll be an asset to any organisation. I am located in India which is GMT +5.30 Hrs, I would be comfortable working in your time zone.
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    Tutoring
    Game Development
    Software QA
    Customer Support Plugin
    Front-End Development
    Technical Support
    Online Chat Support
    End User Technical Support
  • US$12 hourly
    My main objective is to achieve the best quality of work to be delivered to satisfied clients. To provide constant excellent service and aiming for quality administrative work and customer service. With over 11 years of Administrative work and Customer Service experience I am most acquainted with PC operations, internet savvy, computer literate and most especially assisting customers/clients. I am very much enthusiastic in learning new things through whatever job any employer will give me. I am flexible, open-minded, competent and very hardworking. Rest assured that I can submit any tasks that you will give to me ahead of schedule. I am currently looking for a full-time home-based/remote job.
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    eBay Listing
    Customer Service
    Xero
    MYOB Administration
    Zendesk
    Adobe Illustrator
    Online Chat Support
    Email Marketing
    Intuit QuickBooks
    Adobe Photoshop
    Canva
    Data Entry
    Email Communication
  • US$12 hourly
    14 years of experience in Customer Service Working in a BPO Company trained me to handle customer escalations, provide most effective resolution to our client/customers, to be efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives. *Phone Support *Email Support *Chat Support *Data Entry *Zendesk *Freshdesk *Shopify Please feel free to send me a message. Regards, Rudy Nakayama
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    Inbound Inquiry
    Email Support
    Japanese
    Zendesk
    Freshdesk
    Order Processing
    Online Chat Support
    Chat & Messaging Software
    Customer Satisfaction
    Customer Service
    Customer Support
    Customer Support Plugin
    Data Entry
  • US$15 hourly
    Looking for 𝙥𝙧𝙚𝙢𝙞𝙪𝙢 reliable assistance to 𝙡𝙞𝙜𝙝𝙩𝙚𝙣 𝙮𝙤𝙪𝙧 𝙬𝙤𝙧𝙠𝙡𝙤𝙖𝙙? 👜💰 Cost-Effective & Tech-Savvy ⚡💻 High-Speed Internet & Equipment 🕒🛡️ Time Zone & Data Security Here’s what clients hire me for 👇 1️⃣ 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 and 𝙏𝙀𝘾𝙃𝙉𝙄𝘾𝘼𝙇 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 𝙋𝙍𝙊 They are the bridge that connects a company's vision with its customer's needs. With me in your team, you'll have an expert in 𝙗𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙩𝙧𝙪𝙨𝙩, someone who 𝙞𝙣𝙨𝙥𝙞𝙧𝙚𝙨 𝙘𝙤𝙣𝙛𝙞𝙙𝙚𝙣𝙘𝙚 and 𝙩𝙪𝙧𝙣𝙨 𝙘𝙝𝙖𝙡𝙡𝙚𝙣𝙜𝙚𝙨 𝙞𝙣𝙩𝙤 𝙤𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙞𝙚𝙨, making them indispensable assets in the journey towards 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙨𝙪𝙘𝙘𝙚𝙨𝙨. 2️⃣ 𝙊𝙋𝙏𝙄𝙈𝙄𝙕𝙄𝙉𝙂 client's 𝙏𝙄𝙈𝙀 and 𝙂𝙊𝘼𝙇𝙎 I'm all about getting things done efficiently to help my client achieve their big dreams. 3️⃣ 𝘾𝘼𝙇𝙀𝙉𝘿𝘼𝙍 𝙒𝙄𝙕𝘼𝙍𝘿𝙍𝙔 I take charge of schedules like a pro, keeping everything organized and on point 4️⃣ 𝙎𝙏𝙍𝘼𝙏𝙀𝙂𝙄𝘾 𝙂𝙍𝙊𝙒𝙏𝙃 𝙂𝙐𝙍𝙐 I dig deep, make plans, and help my clients grow both personally and professionally. 5️⃣ 𝙍𝙀𝙇𝘼𝙏𝙄𝙊𝙉𝙎𝙃𝙄𝙋 𝘽𝙐𝙄𝙇𝘿𝙀𝙍 𝙀𝙓𝙏𝙍𝘼𝙊𝙍𝘿𝙄𝙉𝘼𝙄𝙍𝙀 Building connections is my superpower; I help manage and nurture key relationships. 6️⃣ 𝘾𝙊𝙈𝙈𝙐𝙉𝙄𝘾𝘼𝙏𝙄𝙊𝙉 𝘾𝙃𝘼𝙈𝙋 From presentations to social media, I'm your go-to for clear, compelling messaging that boosts visibility and impact. 🟢 If you’re ready to team up for success, here are the next steps: 👉 Send me a personalized Upwork message 👉 Click the green Schedule a Meeting button 👉 Choose one 30 mins and I’ll confirm a timeslot 𝙋𝙎. 𝙇𝙚𝙩 𝙢𝙚 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪 𝙗𝙪𝙮 𝙗𝙖𝙘𝙠 𝙮𝙤𝙪𝙧 𝙩𝙞𝙢𝙚. *𝙬𝙞𝙣𝙠*
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    Google Workspace
    Time Management
    Project Management
    End User Technical Support
    Executive Support
    Virtual Assistance
    Technical Support
    Online Chat Support
    Project Management Professional
    Phone Communication
    Email Support
    Program Management
    Technical Documentation
    Data Entry
    Customer Service
  • US$16 hourly
    With over 4 years of experience as a Personal/Legal Admin Assistant, I have cultivated a diverse skill set including exceptional multitasking, time management, and communication abilities. My previous roles immersed me in email management, file organization, scheduling, data entry, document creation, workflow optimization, correspondence drafting, preparing discovery response skeleton, drafting pleading documents, billing, court filing, and research. I am also highly proficient with various software platforms like Clio, Lawcus, PracticePanther, Smokeball, Filevine, OneLegal, Zapier, Canva, Zoom, MS Teams, Adobe, Slack, Dialpad, Google Suites, New York Child and Adult Voucher System, pdfFiller, Dropbox, CourtCall, LawToolBox, Steno, and Microsoft 365. I approach each work day with motivation, dedication, and integrity. I am eager to roll up my sleeves and apply my experience and capabilities to a new opportunity as a highly productive team member. My passion lies in tackling new challenges and continuously improving processes and outcomes.
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    Scheduling
    Contact Info Research
    Contact List
    PDF Conversion
    File Management
    Administrative Support
    Online Chat Support
    Customer Service
    Google Workspace
    General Transcription
    Legal Assistance
    Email Support
    Google Sheets
    Data Entry
    Microsoft Office
  • US$17 hourly
    To be a competitive employee and responsible enough in pursuit of new things and ideas which are geared towards the growth and development of the company
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    Customer Support
    Customer Service
    Ecommerce Website
    Email Communication
    Online Chat Support
    Email Support
  • US$13 hourly
    My background in Customer Service and Support would enable me to be a valuable contribution to your company. I have worked for Hewlett Packard as a Customer Engagement Management Advisor II and as a Production Team Leader for West Contact Services. I am also certain that my proficiency in MS Word, Excel and PowerPoint would greatly contribute to increased productivity and excellent client relations on many levels. I have approximately (13) years of experience with Inbound/Outbound Customer Service, Support as well as Administrative and Clerical skills. I have a wide range of skills and abilities that provided me with excellent people and communication skills necessary to succeed in this fast paced and exciting industry. I am an efficient team player as well who can be depended on to roll up her sleeves when the going gets rough. I bring to the table exceptional organizational, time management and problem solving skills and a proven capacity for meeting company objectives and demands with a high degree of tenacity. I feel confident that I have what it takes to hit the ground running and strengthen your organization.
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    Customer Service
    Ecommerce Website Development
    Social Media Marketing
    Customer Satisfaction
    Administrative Support
    Building Information Modeling
    Communication Etiquette
    Chatbot Development
    Customer Support
    Marketing Automation
    Online Chat Support
    Social Media Management
  • US$15 hourly
    I am a native bilingual, Hungarian and Bulgarian speaker. Most of my working experiences were and continue to be related to languages. I am with extended knowledge and experience in translation, writing and online marketing field. At university I studied journalism and online PR. I have 5+ years website management experience. (Website content creating, online marketing campaigns. Social media management.) What I can offer to You: 1. High quality translation/proofreading with localization to provide the most useful and relevant experience for users. I have gained a lot of experience in translating wide variety of texts documents, articles, instruction manuals, websites, ads, online marketing materials, product descriptions, other online contents. I can surely provide you a quality translation within the set deadline. 2. Copywriting and Content writing for your website with focus on content and web marketing strategies and SEO, to attract website visitors and convert them into customers. I am hard working, reliable freelancer who will always deliver quality work on time. I hope we can work together soon.
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    Customer Support
    Copy Editing
    Public Relations
    Email Support
    Website Translation
    Copywriting
    English to Hungarian Translation
    Content Writing
    English to Serbian Translation
    Online Chat Support
    English to Bulgarian Translation
    English to Macedonian Translation
    Sales & Marketing
    Proofreading
    Hungarian
  • US$30 hourly
    I am a tech savvy customer service representative with over seven years of experience working in B2B, B2C, B2E, technical support and SaaS support via phone, e-mail, chat and tickets for remote, onsite, small, medium and/or large clients in industries such as blockchain technology (cryptocurrency), digital marketing, eCommerce, social media, procurement, supply chain management, recruitment, real estate, entertainment and computer hardware. In addition to and/or in combination with my customer service experiences, I have worked in project management, chargeback management, and team management roles; I am proficient in the use of popular project management web and desktop applications such as Trello, Google Calendar, and Basecamp, I am also very skilled at using Zendesk, Google Sheets, Microsoft Excel and Microsoft Word. Clients I have worked for include Asus, Audible.com, Brightsourced, MM4 an Xchanging Company, Sirius XM and Sprint; while working for MM4 an Xchanging Company I attended to/managed several procurement projects valued at up to circa $2.5 million on behalf of several of their clients including but not limited to Walmart, Asda, Federal Mogul, Closure Systems International, Dayco, Brambles, Kudu and Wilko. My expertise in the aforementioned métiers via BPO is enhanced by my avid interest in technology, training in ICT engineering, general computer skills and my attitude of wanting to ensure that my client’s ROI is positively impacted in a very significant manner by my work. Reliability is a major factor to be considered when hiring a remote based worker; in an effort to further boost my reliability I have acquired apparatus that affords me up to 24 hours of backup power, thus I have absolutely no issues with power outages. I regard the customer as being the sole purpose of any business thus, the customer must always be held in high esteem; my clients on Upwork and their customers are my customers hence, you and your customers will certainly be held in high esteem. Please do not hesitate to send me a message or an invitation to interview if you think that I am a good fit for your project. I am almost always available and I am very responsive; I may be contacted via Upwork, LinkedIn, e-mail, Skype, Whatsapp and/or phone via my US phone number.
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    Social Media Replies
    Social Media Content Creation
    Social Media Engagement
    Customer Support
    Technical Support
    Customer Service
    Email Communication
    Computer Skills
    Zendesk
    Phone Support
    Email Support
    Online Chat Support
    Social Media Management
  • US$15 hourly
    I have a diverse skill set and valuable experience in customer service, team management, credit repair, social media, and various aspects of e-commerce, specifically dropshipping and using Amazon's FBA (Fulfillment by Amazon) for wholesale and FBM (Fulfillment by Merchant). My background indicates that I possess a wide range of expertise that can be valuable in different industries and roles. With my experience in customer service and team management, I am likely to have excellent communication and problem-solving skills, which are highly sought after in many fields. Additionally, my knowledge of credit repair could be useful in financial services or related industries. My e-commerce experience, especially in dropshipping and using Amazon's FBA, makes me well-equipped to work in online retail, digital marketing, supply chain management, and other related areas. Here are some potential career options that align with my skill set: E-commerce Manager: I can manage and optimize online stores, handle product listings, oversee inventory, and implement marketing strategies to increase sales. Digital Marketing Specialist: Utilize my knowledge of social media to create and execute digital marketing campaigns to promote products or services. Financial Services Advisor: Leverage my credit repair expertise to offer guidance to individuals or businesses on improving their credit scores and financial health. Operations Manager & Director of Operations: With my experience in handling teams and supply chain management, you can oversee daily operations and streamline processes for efficiency. Customer Success Manager: Use my customer service experience to ensure client satisfaction, retention, and growth by providing excellent support and maintaining strong relationships. Amazon Marketplace Specialist: Apply my knowledge of dropshipping, FBA, and FBM to manage Amazon seller accounts, optimize product listings, and drive sales. Social Media Manager: Utilize my basic social media knowledge to manage and create content for company social media channels, engage with customers, and build brand awareness.
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    Email Communication
    Customer Support
    Quality Assurance
    Administrative Support
    Credit Repair
    Data Entry
    Dropshipping
    Communication Skills
    Order Fulfillment
    Order Processing
    Online Chat Support
    Email Support
  • US$15 hourly
    I am passionate and a detailed oriented project manager and customer service manager that wears many hats through years of persistence, self-improvement, and experience. +2 years of experience in project management, project scheduling, planning, and business analysis, Customer support, and virtual assistance and Administration. +2 years of experience as a team manager by supporting leadership, recruitment training, motivation, and management. Analytical skills, a good communicator, and a team player serve as the skills that I build my services around.
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    Virtual Assistance
    Customer Service
    Critical Thinking Skills
    Customer Satisfaction
    Task Coordination
    Management Skills
    Customer Support Plugin
    Order Tracking
    Online Chat Support
    Task Creation
    Social Media Management
    Microsoft Office
  • US$15 hourly
    Hi, I am a creative and proactive individual who has been working as a full-time freelancer since 2018, specializing in HR support, Localization/ Proofreading, as well as VA and Customer Service & Support. I have also done many interesting projects, including Data entry, Market research moderator, Transcription, AI training and a lot more. I have a clear logical mindset, problem-solving skills, and I always deliver work accurately and efficiently. I am confident in my ability and consider myself adaptable to all situations. Please contact me if you are looking for someone who is able to handle the work quickly and effectively, I am open to new opportunities and challenges!
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Intercom
    Jira
    Email Support
    Email Communication
    Online Chat Support
    Postman
    Proofreading
    Administrative Support
    Zendesk
    Customer Support
    Payroll Accounting
  • US$65 hourly
    Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Important points: - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Troubleshooting
    Tech & IT
    Technical Support
    Online Chat Support
    Email Support
  • US$10 hourly
    I am a native italian and croatian speaker, I speak both languages perfectly since I was born in a bilingual area. After I learned English on a intermediate level. I am creative writer (just in italian). Two of my stories have been chosen to be published in a collection book and I have written articles for an italian online magazine. I have also translated many facebook and blog posts from English to italian. I had my personal Online shop on Ebay for 3 years so I have a long experience with data entry, customer care and web marketing. Now I'm working as store manager and customer care for an italian online shop, but I am always looking for new experiences and projects. It will be a pleasure for me to show you my skills if needed. I am at your disposal.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Customer Service
    Adobe Photoshop
    Customer Support
    SEO Writing
    Article Writing
    Social Media Content
    eBay Listing
    Online Chat Support
    Social Media Management
    English to Italian Translation
    Organizational Plan
    Social Media Content Creation
    Content Writing
    Italian to English Translation
    Data Entry
  • US$10 hourly
    Worked as Quality Analyst for almost 4 years Worked as a Customer Support for 10 years Working from home for 8 years now. SKILLS/TASKS/TOOLS THAT I CAN HANDLE content writing copywriting customer support (email and chat) for a dropshipper executive assistant social media manager Freshdesk Can handle chargeback claims transcription Wordpress Mass Planner Shopify Oberlo Reamaze ZenDesk Excel Google Docs
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Answered Ticket
    Email Etiquette
    Content Writing
    Customer Support
    Communication Etiquette
    Consumer Goods
    Customer Service
    Online Chat Support
    English
    Zendesk
    Order Processing
  • US$30 hourly
    ARE YOU LOOKING FOR ✓ A highly skilled IT professional with a bachelor's degree in Enterprise Computing accompanied with 5 years experience working in a customer support role. ✓ Technically driven with an outstanding understanding of commercial software and a quick grasp of new technology/software. Innovative in seeking out ways in which businesses can automate or enhance work processes. ✓ Strong written and verbal skills and holds excellent interpersonal and communication skills. ✓ Flexible and resourceful with the ability to manage multiple projects and work effectively both independently and in a team environment. ✓ Highly organised and disciplined on task delivery. WHAT SERVICES CAN I PROVIDE? ✥ TECHNICAL SUPPORT ・Software/Hardware Troubleshooting. ・Microsoft Office 365. ・Video Conferencing Support (Zoom, Microsoft Teams, Google Meet). ・User Guide Development. ・User Testing. ・Automation Consultation. ✥ CUSTOMER SERVICES / SUPPORT ・Chat Support. ・Email Handling. ・Data Entry. ・Reporting / Excel. ・Social Media Customer Support. ・Virtual Assistant.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Web Testing
    Database Administration
    Technical Support
    Zoom Video Conferencing
    Software Consultation
    Software QA
    Testing
    WordPress
    Customer Support
    Data Entry
    Online Chat Support
    Email Support
    Microsoft Office
  • US$18 hourly
    WHAT VALUE COULD VINCENT CONTRIBUTE YOUR BUSINESS WITH? - China sourcing on alibaba.com / 1688.com - Virtual assistant / Customer service / Administrative support - General translation between English and Chinese - Voice-over (30 years old Chinese male) - Warehouse supply in Nanjing city, China. WHY WOULD VINCENT BE QUALIFIED FOR ABOVE TASKS? - Frequent user of alibaba.com / 1688.com, familiar with logistics network in China. - Worked as assistant to a Chicago CEO through 2013-2016, which made me a decent assistant as well as an English-Chinese translator. - I travel a lot among major cities in China, willing to be your reliable on-site mission representative. - I possess my own warehouse located in Nanjing city, China. Looking forward to hear from you.
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    Simplified Chinese
    Customer Service
    Data Entry
    Social Media Marketing
    Administrative Support
    Personal Administration
    Content Writing
    Microsoft Excel
    Voice Recording
    Translation
    Online Chat Support
    Chinese
    English
  • US$38 hourly
    Self motivated, detail oriented professional with over 23 years of extensive customer service and administrative experience. Proficient in Zendesk, Intercom, Shipbob, CRM, Pipedrive, MS Word, Excel, Power Point, and Outlook. Proven communication, interpersonal, and organizational abilities. Exceptional and accurate typing speed and 10 key. My background includes banking, medical, auditing, property management assistant, account manager, and chargebacks to name a few. I have transferable skills, am eager to gain new skills and love to learn. I'm hardworking, reliable, and have been praised and received awards for my strong work ethic. Please note during my employment history, I have been promoted in several of the positions I've held, some with zero previous experience. I worked hard and worked my way up, what I didn't know I learned and was sure to ask questions.
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    Account Management
    Administrative Support
    Office Administration
    Customer Service
    Online Chat Support
    Phone Communication
    Email Communication
    Data Entry
    Zendesk
  • US$10 hourly
    I have been in the call center industry for more than 12 years now. It has been an amazing experience. I started my path as a call center representative as an Inbound Sales Representative for a well-known telecommunications company. This was my first experience facing the challenge of assisting a troubled customer, or someone who was seeking proper guidance at that particular moment. Learning different skills has always been my main goal in order for me to be able to properly assist customers. My English is very fluent and my grammar is very good. I am fully bilingual in English and Spanish, both written and spoken. I used to live in the USA, I have an actual USA cultural background and I´m very familiar with different accents as well as having a clear understanding of the task to be performed. I have performed various tasks throughout my career. Inbound customer service has been the most pleasant one. Being able to assist and make anyone's day better will always be an amazing reward. I am always ready to learn new things and become what you need for the company. I am a reliable trustworthy representative looking always to provide the best results on any assigned job. I will always make sure I can be up-to-date and on point when it comes to my obligations with the company and what is really expected of me as a representative. My punctuality and attendance are Flawless and I am a reliable, focused, and dedicated representative looking to assist and make sure every single customer is well-assisted. Giving the company the credibility it always deserves.
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    Customer Service
    Microsoft Office
    Email Communication
    Data Entry
    Answered Ticket
    Product Knowledge
    Computer Skills
    Multitasking
    Order Tracking
    Online Chat Support
    Email Support
  • US$20 hourly
    Hey there! It's a pleasure to connect with you. Speaking of connecting, if you're wondering about my profile picture, it's a native outfit in Nigeria, which is where I'm from. We wear native for festive periods like weddings, birthdays, and anything with a celebration really, and in this case, I was at a friend's wedding party. While you might be thinking that, did you know that the focus in 2024 for businesses is creating experiences that capture and engage customer attention in new ways? This is backed up by Salesforce, with recent research stating that 80% of customers say the experience a company provides is as important as its product or services. Companies also employ security-centric customer experience practices in the age of generative AI, as 53% of customers believe generative AI will help companies better serve customers. So now the million-dollar question is; Does your company invest in hiring great Technical and Customer Support professionals to keep up with the growing trends? In our present time, being good simply isn't good enough to succeed; you've got to be great. For your company to be great, it is heavily decided on if you can provide GREAT service to your clients and customers, but you already know that they know that, everyone knows that. So, how can you provide that great service and have a growing customer base? Well, the truth is, - YOU need an expert to lead the Customer-facing team in the company and bring turnaround results across the board. -YOU need a PEOPLE-oriented team of professionals with expertise in Customer Service. -YOU require an individual with excellent communication skills to provide call, chat, and email support. -Someone capable of answering product questions, providing end-user support, and crafting easy-to-read FAQs compilation, that is what YOU need. And as it turns out, 65% of US consumers would pay 5% more for products if they knew they would receive outstanding customer support and satisfaction. This brings us to why I'm here. With over 4years working in Tech & IT as a Technical and Customer Support Specialist, I believe I am exactly what YOU need. This is because of my deep passion for technology and people, I am completely convinced that Technical Support is the most fulfilling career, nothing beats the feeling of genuinely helping someone! Your goals will become mine, and I look forward to working with you and for you to achieve them. I am skilled, flexible, and an effective communicator with a helpful disposition and exceptional customer service abilities. Here are some more details about me. ✔Top Rated PLUS Upwork Freelancer (Top 3%) ✔BSc. Computer Engineering ✔Google Certified IT Support Specialist ✔HubSpot Service Hub Certified Professional ✔Freshdesk Certified Product Expert ✔ LinkedIn Certified Customer Service Specialist ✔Certified Professional: Cybersecurity Foundations ✔Comptia Sec+: Cybrary Certified Need a little nudge? Check out what other clients and business owners say about my services below. Feel free to shoot me an invite so we can have a chat and discuss your business needs. I look forward to it and will most definitely be at your service. Thanks!
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    Article Writing
    Technical Writing
    Blog Content
    Customer Relationship Management
    Troubleshooting
    Content Writing
    Information Technology Operations
    Customer Satisfaction
    Technical Support
    Technical Documentation
    Customer Service
    Customer Support
    Online Chat Support
    Jira
    Email Support
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At A Glance: Chat Support

Chat support is often the first line of online communication, and chat support agents act as liaisons between clients and customers for a wide variety of fields and industries, including tech support, banking, and cell phone companies. An effective chat support specialist can juggle and organize multilevel problems and issues that a customer can have while at the same time directing and guiding the customer in a friendly and professional way. Chat support specialists are at times overlooked as effective salespeople, but the reality is they consistently drive repeat customers and sales. The right chat support specialist captures this additional revenue by providing information on which service features can improve a customer’s experience or which upgrades to products are a good fit.

A freelance chat support agent possesses a deep toolbox of skills and talents that can help improve customer relationships, drive sales, and reduce support time within a project. The online chat environment allows an agent to often manage multiple chat windows and customers at the same time. Online chat support frequently has a much higher rate of solving problems than traditional product support. Coupling this high rate of customer interaction with proficient computer skills and a developed sense of interpersonal communications, online chat support agents are capable of continuously driving and developing positive customer feedback while delivering low-cost solutions for any business model. Hiring a freelance chat support specialist on Upwork is a competitive way to develop and manage a successful customer dynamic while maintaining a flexible and highly collaborative work environment for everyone.

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