Job Title: Loan Processor
About Heritage Private Capital: Heritage Private Capital is a leading financial services company dedicated to providing innovative lending solutions to individuals and businesses. With a commitment to integrity, excellence, and customer satisfaction, we specialize in offering personalized loan products tailored to meet the unique needs of our clients. Our team of industry experts strives to deliver exceptional service and value while upholding the highest standards of professionalism and compliance.
Website: Heritage Private Capital
Overview: As a Loan Processor at Heritage Private Capital, you will play a crucial role in facilitating the smooth and efficient processing of loan applications within our organization. You will be responsible for gathering, verifying, and analyzing financial documents and other relevant information to assess the creditworthiness of applicants and ensure compliance with lending policies and regulations. Your attention to detail, strong communication skills, and ability to work effectively in a fast-paced environment will contribute to the success of our lending operations.
Key Responsibilities:
1. Application Review: Review loan applications and accompanying documentation to ensure completeness, accuracy, and compliance with company policies and regulatory requirements.
2. Documentation Verification: Verify applicant information, including income, employment history, credit reports, and asset documentation, to assess creditworthiness and mitigate risk.
3. Communication: Communicate with applicants, loan officers, underwriters, and other relevant parties to obtain additional information, clarify details, and resolve any issues or discrepancies in a timely manner.
4. Loan Processing: Prepare and organize loan files for underwriting review, including entering data into loan processing systems, ordering appraisals and title reports, and coordinating with third-party service providers as needed.
5. Compliance: Ensure adherence to all applicable lending regulations, including but not limited to Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), and Fair Credit Reporting Act (FCRA), as well as internal policies and procedures.
6. Quality Assurance: Conduct thorough quality checks on loan files to identify and address errors or inconsistencies, ensuring accuracy and completeness throughout the processing workflow.
7. Timeliness: Meet established processing deadlines and service level agreements to ensure timely completion of loan applications and enhance customer satisfaction.
8. Problem Solving: Proactively identify potential issues or challenges in the loan process and collaborate with team members to develop effective solutions and prevent delays or disruptions.
9. Customer Service: Provide exceptional customer service to both internal and external stakeholders, addressing inquiries, providing status updates, and guiding applicants through the loan process with professionalism and courtesy.
Qualifications:
1. Education: High school diploma or equivalent required. Bachelor's degree in finance, business administration, or a related field preferred.
2. Experience: Previous experience in loan processing, mortgage lending, banking, or a related industry strongly preferred. Familiarity with loan origination software and automated underwriting systems is advantageous.
3. Skills:
o Strong attention to detail and accuracy.
o Excellent organizational and time management skills.
o Proficient computer skills, including Microsoft Office Suite and loan processing software.
o Ability to multitask and prioritize workload effectively in a dynamic environment.
o Excellent verbal and written communication skills.
o Knowledge of lending regulations and compliance requirements.
o Ability to work both independently and collaboratively within a team environment.
4. Certifications: Completion of relevant training courses or certifications in loan processing or mortgage lending is desirable.
Physical Requirements: This position may require prolonged periods of sitting, as well as occasional lifting of up to 20 pounds.
Working Conditions: This position is primarily remote-based, allowing flexibility in work location. However, occasional on-site meetings or training sessions may be required. Standard business hours apply, with flexibility to accommodate peak periods or urgent processing needs. Access to a reliable internet connection and appropriate workspace is essential for remote work effectiveness.
Note: The above job description is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary.