I have over 10 years experience in Customer Service and Sales. I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years in hospitality and sales, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication. I have a professional and positive phone manner, I can provide email support, ticket and phone support and I firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout my years of experience I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude. I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support and social media marketing. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet and Desktop. I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivery high quality, fast and accurate services.

Greetings :) Thank you so much for having a look at my profile. Well, I have over 5 years of experience working as a customer support representative. As a full-time freelancer, my goal is to ensure client satisfaction by delivering detailed, well-organized, and accurate work. I excel at strategizing and prioritizing tasks, enabling me to handle multiple responsibilities effectively and remain composed in high-pressure situations. My commitment is to provide the best service to my clients. I strive to understand their needs and execute tasks accordingly. Moreover, I aim to surpass their expectations by completing assigned work ahead of deadlines while maintaining a professional approach throughout our interactions. I treat my clients' businesses with the same level of care and dedication as I would my own, as their success is also my success. Please have a look at some tools I have worked on ✹ Live Chat Support ✹ Email Support ✹ Phone support ✹ Zadarma (calling app) ✹ New voice media (calling app) ✹ Ring central (calling app) ✹ Google voice (calling app) ✹ Airbnb ✹ HomeAway ✹ Booking.com ✹Phone.com ✹ Hospitable ✹ Vrbo ✹ Agoda ✹ Guesty ✹ Kross booking ✹ New book ✹ HomeAway ✹ Charge Automation ✹ Reamaze ✹ Airtable ✹ Smoobo ✹ Shopify ✹ Zendesk ✹ Gmail ✹ CRM ✹ Freshdesk ✹ Helpscout ✹ Zoho CRM ✹ Slack ✹ JVZOO ✹ Trello ✹ Leverage ✹ Gorgeous ✹ Tawk. to ✹ Signal ✹ Many chats ✹ Service Point ✹ Google sheet ✹ Microsoft Office ✹ The command in Data Entry ✹ 17 track ✹ Deepl.com ✹ Social Media: ✹ Facebook ✹ WhatsApp ✹ Instagram ✹ Linked In ✹ Telegram I also have more than 5 years of experience providing virtual assistance and client support services in multiple lamguage. Spanish || German || English (US & British) || Norway || Swedish || Finnish || Dutch ||Italian || Danish || Portuguese ⭐ Customer support for Airbnb in Austria (Chat support) ⭐ Inbound and Outbound Calls "B2B" ⭐ Inbound and Outbound Calls "B2B" ⭐ Customer support for Shopify store (Worldwide drop shipping) I have done the following projects; ⭐Customer service of Foodpanda ⭐ Live chat operator for Play Control ⭐ Customer service for Antonio and co ⭐ Customer service for Christian Lawson ⭐Customer service for Monelli (E-commerce store) ⭐Customer service for The pet heaven (E-commerce store) ⭐Customer service for yourvintage love (E-commerce store) ⭐ Customer service for Vanesa Player ⭐ Customer service for Rapid Test Supplies ⭐ Customer service for FRATELLA OFFICAL UK ⭐ Customer service for SS worldwide shipping ⭐ Customer service for Vuzozy (E-commerce store) ⭐ Customer service for FERNNALY MODE ⭐ Customer service for Molly ⭐ Customer service for Mirella Mode ⭐ Customer service for Burtera ⭐ Customer service for OLIVIA TRENDS.COM ⭐ Customer service for MAJAA FASHION ⭐Customer service for Ventado store ⭐ Customer service for VALKOMMEN TILL CAMILAS MODE ⭐ Customer service for SUPER EMA DE ⭐ Customer service for VALKOMMEN TILL CAMILAS MODE ⭐ Customer service for ONZE FURBY ⭐ Customer service for FASHION HACKS ⭐ Customer service for JONG KLEDING KLEINE-PRIJZEN DE A PERFECT STAY (WEBSITE) ✔️ Bookings ✔️ Email Handling ✔️Arranging Rents I offer year-round customer service, available every day. Building strong, lasting relationships with clients is a priority for me, and I focus on long-term projects. I have a flexible schedule and can collaborate effectively with any freelancers you currently work with. I eagerly await your response. Bundles of thanks

Hi, my name is Travis, and I'm new here on Upwork.com I am a professional freelance customer service agent who specializes in E-commerce. I have worked for several large E-commerce businesses such as Supreme, Rock-Auto.com, Jefreestarcosmetics.com, and OpenUmbrella INC. I have also worked for several smaller stores utilizing the Shopify platform. I specialize in customer satisfaction and customer retention, and I have thousands of hours of experience working with Shopify, Amazon, and Ebay.

I have excellent communication, and negotiating skills combined with the ability to deliver exceptional tasks. Customer service, data entry, transcription, VA, research and administrative work. I have a keen eye for details and work effectively under pressure. Some of my current positions are on hold (for various reasons; seasonal/traffic has lowered, ect.) I currently have one position that I work part time on Upwork. I would like to work part time/full time from my home for extra income. I have currently over 25 years experience in customer service related fields. I also am very fluent with the internet and computer.

Hey There! I'm Nazneen , Working and Using Discord from 5 years. I am a professional Discord Manager, Discord Moderator and Discord expert in setting up servers with bots. I have five years of experience building and managing online communities on full time. I am skilled in moderating conversations/communities, building up community, developing content strategies, and driving user engagement. I have successfully managed numerous communities on discord with proven track records I have Great knowledge of Crypto , web3 and NFTs I SPECIALIZE IN⬇️: ✅ Discord Community Manager, Discord Admin and Discord Moderator ✅ Discord Server Setup with Bots like Mee6, invite tracker, security & Verification bots etc ✅ Keeping the community lively & healthy ✅ Removing unrelated or inappropriate content ✅ Answering members questions ✅ Responding to support tickets ✅ Setting server boundaries and rules ✅ Discord server growth and shilling ✅ Creating hype and engagement ✅ Content Moderation ✅ Social Media manager (Twitter, Facebook, Instagram and discord) ✅ Project Manager ✅ Telegram Moderator I do my best to meet my clients' expectations and deadlines. It will be my great pleasure if you give me the opportunity to work on your project. I look forward to discussing your project together! Available up to 85 hours a week. Discord: plastiquealex

Serious in providing efficient and reliable service. I have over 5 years of experience in the customer service industry and equipped with vast skills that will help you grow your business. I can be your personal online assistant, data entry provider, web researcher, transcriber, email handler, windows admin, website maintenance and the likes. I am confident of my accuracy, efficiency, and sincerity to my work. I have experience using the tools below: -Freshdesk. -Live Chat. -Google App (Sheet, Forms, Docs) -Microsoft Office. -Microsoft Excel. -Web site maintenance. I have flexible hours and can work anytime.

Hello! 👋 I'm Noman, a customer happiness expert who loves what he does. I've been in sales and customer service for over 8 years. I've worked with Shopify e-commerce, SAAS, house services, and healthcare companies. I'm skilled at communicating over the phone and via email. I've worked with both big companies and startups, handling emails, chats, calls and social media. Moreover, I'm proficient in using various helpdesk platforms like Zendesk, Freshdesk, Hubspot, and Gorgias. 𝗔𝗯𝗼𝘂𝘁 𝗠𝗲: 🎤 𝗙𝗹𝘂𝗲𝗻𝘁 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗦𝗽𝗲𝗮𝗸𝗲𝗿 (Check My Introductory Video) ⭐ 𝟖+ 𝐘𝐞𝐚𝐫𝐬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 ⭐ 𝟯𝟬+ 𝗦𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 ⭐ 𝗔𝘀𝘀𝗶𝘀𝘁𝗲𝗱 𝟮𝟬+ 𝗨.𝗦 𝗕𝗿𝗮𝗻𝗱𝘀 ✅ 𝗪𝗼𝗿𝗸 𝗶𝗻 𝘆𝗼𝘂𝗿 𝘁𝗶𝗺𝗲𝘇𝗼𝗻𝗲 🌟 𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗠𝗲 𝗔𝗽𝗮𝗿𝘁: My secret sauce? A perfect mix of empathy and efficiency. I don't just handle inquiries; I create customer connections. Every interaction is an opportunity to exceed expectations and leave a lasting positive impression. I ensure your customers feel heard and valued 💼 𝗦𝗸𝗶𝗹𝗹𝘀: 📞 Customer Service Representative 📧 Email Support 💬 Live Chat Engagement 🤝 Executive Virtual Assistant 🎧 Inbound & Outbound Calls Answering 😍 Social Media Management 📝 Project Management 💻 Operations Assistance 📧 Executive Inbox & Calender Management 💡 Lead Generation 🔎 Pre-Qualifying Leads 🌐 Web Research & Data Entry 🖥️ 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲𝘀 𝗮𝗻𝗱 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝗮𝗺 𝗦𝗮𝘃𝘃𝘆 𝘄𝗶𝘁𝗵 🔹Zendesk🔹Freshdesk🔹Gorgias🔹Shopify🔹Intercom🔹Hubspot🔹Jobber🔹Slack 🔹Asana🔹Salesforce🔹Ringcentral🔹Pipedrive🔹Zoho CRM🔹Google Docs 🔹Linkedin Sales Navigator🔹Appollo🔹Snov🔹Notion🔹Monday.com🔹 Chatgpt 💬 𝗟𝗲𝘁'𝘀 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲: Ready to elevate your customer service game? Let's discuss how I can contribute to your success. Your happy customers are just a message away! 🚀📬

I Have been a Team Manager for more than five years. But I have been a System administrator, technical support, customer support, and sales for fourteen years now. Throughout the years I acquire many skills like; Doing root cause analysis people management Financial management Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments Product presentation and negotiating with clients Handling stakeholders How to efficiently monitor the queue and the entire team's attendance to make sure that we hit our SLA hourly. Create a report based on Data Analysis creating a productivity report The middle man between HR and Team members for legal matters concerns and many more I am very easy to work with, a fast learner, and goal-oriented. Technical Experience; SaaS Technical Support: -Help client set up their RMM -Assist customer in creating PowerShell script that would trigger RMM alerts - Addressing client inquiries and educating them on our product and how to use the software -Assist client with integration such as office 365, Bitdefender, Quickbooks, Xero, Emsisoft, Teamviewer, Splashtop, etc. - Create a knowledgebase - Report bugs to developers by creating a ticket in Jira Ticketing tools; -Zendesk -CRM -Kayako -Freshdesk -HPSM -Parature -Rave -connectwise -Intercom -Jira -Hubspot -Halo PSA -ServiceNow -Microsoft CRM Dynamics Experienced with Microsoft O365 setup including: - Domain registration - DNS records - Managing subscription/ cancellation or additional subscription. Exchange online management: - Exchange online protection - Advanced threat protection - Domain keys identified mail (DKIM) - Domain message authentication reporting and conformance (DMARC) - Sender policy framework (SPF) – distribution group -Security group (edit, delete, adding members) -email migration SharePoint online management: - Creating a site - Managing document library - Configuring user permissions. - External sharing Skype for Business and Microsoft teams: - setting up calling plans - creating Teams channel - Managing guest access with teams - Federation between two Microsoft teams organization. Active directory setup and management: - Updating UPN - custom attributes - user creation - Creating organization unit - Updating dirSync - fix sync errors with AD. Office 365 security and compliance: - Data loss prevention - Permissions - Ediscovery search - Data Encryption –MDM setup - Data governance - retention - content search - Audit log search OneDrive for business - file synchronization - Sync errors – Document library synchronization Experienced in PowerShell scripting for O365. Remote tools: - LMI - TeamViewer - Splashtop - Kaseya - ScreenConnect -NinjaOne

With over 12 years in Business Process Outsourcing, including 4 years in E-commerce support and Virtual Assistance, I offer a proven track record of success. Recognized for exceptional customer service, I excel in adapting to individuals' needs, fostering positive interactions. I approach tasks with determination, ensuring exceptional results in complex challenges. Adaptable and versatile, I thrive in fast-paced environments, making well-informed decisions. Ready to contribute my extensive experience, dedication, and passion for outstanding service to any organization.

I am highly experienced in a range of the Customer Service Industry. I would love to help assist a client in their business endeavors. I am great at sending emails, making phone calls, and doing what it takes to make sure customers are happy. I spent a decade in the restaurant industry working my way up. My food and beverage experience taught me how to keep up in a fast paced environment while satisfying all the wants and needs of the customer. -I have excellent customer service skills. I know how to work in fast paced environments while maintaining proficiency. -I am great at taking the lead once a task has been given to me. -Interpersonal Communication Skills