$10/hr
100%
Job Success
$100K+ earned
Zendesk
Inbound Inquiry
Social Media Management
Online Chat Support
Phone Support
Customer Service
Administrative Support
Logistics Management
Email Communication
Canva
Ticketing System
Interpersonal Skills
Order Fulfillment
Top-Rated Plus Freelancer on Upwork with a Decade of Customer Service Excellence
With over 10 years of dedicated customer service experience, I excel in effective communication—both verbal and written—professionalism, and innovative problem-solving to deliver top-notch service. I firmly believe in the pivotal role customer satisfaction plays in a company's growth.
Professional Background:
Convergys Inc. - Senior Customer Service Specialist (October 2007 - October 2009)
Focused on Pre-Sales and Licensing for Microsoft Corporation.
Provided customers with comprehensive software/product information, covering features, benefits, product availability, and licensing for Microsoft products.
Utilized tools like Agent Desktop and the Microsoft website to ensure accurate and timely information delivery.
Wipro BPO Philippines Inc - Billing Analyst (February 2010 - June 2014)
Tasked with Billing Analysis for British Telecom.
Engaged with customers to discuss invoices and customized plans tailored to their business needs, handling telephone, broadband services, and business mobile accounts.
Proficient in tools such as Agent Desktop, Radar, CSS (MS-DOS), and DISE for mobile accounts.
Maisonette LLC - Email Customer Support
A representative for an eCommerce company specializing in children's products.
Comedy Lounge Perth (Entertainment Company)
Managing hotel bookings, and functions, and addressing diverse customer queries.
Collaborating with influencers for impactful campaigns, overseeing social media accounts, and handling bookings using Shopify.
Proficient in graphic design using Canva.
Current Engagements (Streamlined Efficiency LLC):
Amazon, Walmart, GroupOn, Overstock, Fishpond AU (Dropship Fulfillment)
Fulfilling orders through various platforms, processing returns, and refunds, and tracking orders for seamless customer experiences through Shopify and CRM.
Future Contributions:
My diverse background equips me with a wealth of knowledge and skills to enhance productivity and contribute meaningfully to your company's growth. I am committed to maintaining the highest standards of customer service, ensuring positive customer experiences across various domains.
Let my proven track record of success and adaptability be an asset to your team.