Are you passionate about customer service and skilled in the art of social media engagement? Do you thrive in dynamic environments where no two days are the same? If so, we want you on our team!

Key responsibilities:

Monitor and respond to customer inquiries, comments, and messages across social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).
Engage with customers in a timely and professional manner, demonstrating empathy and understanding.
Resolve customer issues and complaints effectively, striving for first-contact resolution whenever possible.
Collaborate with internal teams to address customer concerns and provide accurate information.

Qualifications:

Must have experience in mortgage, real estate, tax and accounting, or any related field
Proven experience in customer service or social media management
Excellent written and verbal communication skills.
Ability to multitask and prioritize tasks in a fast-paced environment.
Problem-solving mindset and a commitment to delivering exceptional customer experiences.