Customer Service Representative (Remote)

Job Title: Customer Service Representative (Remote)

Job Description:
We’re hiring a friendly, patient, and reliable Customer Service Representative to respond to inquiries, resolve issues, and support customers through calls, chats, and email.

Responsibilities:
- Handle incoming calls/messages professionally
- ⁠Provide helpful responses and resolve customer concerns
- ⁠Update customer information in CRM
- ⁠Escalate complex issues when necessary
- Follow up on pending cases to ensure closure

Requirements:
- Excellent spoken and written English
- Positive, empathetic attitude
- Strong problem-solving skills
- Customer service experience preferred
- Ability to work independently

Skills:
Customer Support, Chat Support, Call Handling, CRM, Problem Solving, Communication, Email Support

Preferred Experience:
Call center experience or remote customer service experience.

• Handle incoming calls/messages professionally
• Provide helpful responses and resolve customer concerns
• Update customer information in CRM
• Escalate complex issues when necessary
• Follow up on pending cases to ensure closure