Education Technology Support Specialist (Japanese)

Education Technology Support Specialist (Japanese)

POSITION DETAILS
BSD is searching for a personable and passionate individual to join our growing team. We are looking for a self-learner who shares our mission to make the learning and understanding of technology and design accessible to all students and teachers. As a Technical Support Specialist you will help our global network of teachers and students better use and experience our online learning platform, BSD Online. Fresh graduates are welcome to apply.

JOB RESPONSIBILITIES
- Identifying and assessing customers’ needs to achieve satisfaction
- Providing proactive support to our users globally
- Logging and managing customer support data
- Creating content for our online support / community site

OUR PERFECT CANDIDATE
- Is customer service oriented - polite, patient and helpful
- Is punctual, proactive, organized and creative
- Has a passion for education with a strong desire to make a difference every day
- Has the ability to build relationships with international and culturally diverse coworkers to create a dynamic environment
- Is a great problem solver
- Is agile, curious, a self starter and a lifelong learner

REQUIRED SKILLS
- Has strong written and oral English and Japanese (MUST) communication skills
- Comfortable working with a range of technologies like, but not limited to: computers, online communication tools like Slack, email, video conferencing software etc, and online collaboration and management tools like Google Drive, Asana, etc. Training will be provided
- A teaching qualification or demonstrated experience in teaching - preferably teaching to 6-18 year olds within a school classroom environment

NICE TO HAVE
- Experience in customer support, preferably in the education / learning sector
- Proficiency with coding in HTML, CSS and JavaScript

COMMITMENT/COMPENSATION
- 40 hour work week and working hours are from 8 AM to 5 PM Philippine Time, in alignment with the Japan time zone.
- Salary (depending on experience)

WHY IS IT GREAT TO WORK HERE?
- Access to the latest technologies and opportunities to experiment
- The chance to work with inspiring students, awesome colleagues and forward thinking educators
- Opportunities to contribute to lessons and technologies used by thousands of students

ABOUT BSD
BSD stands for Build Something Different. We are an international team of educators dedicated to making technology education accessible to as many students as possible. By partnering with schools to design custom curriculum, lead professional development, and integrate our platform - BSD Online, our team empowers teachers to bring coding into their classrooms regardless of experience. Since 2013, BSD has introduced 21st century technology skills to more than 50,000 students and 2000 teachers around the world.