IT Support and Google Workspace Admin

MUST BE AVAILABLE DURING US EST TIME ZONE

About Us
We’re a small, growing organization that recently transitioned from Microsoft to Google Workspace. Our setup is functioning well, and now we’re looking for someone to provide ongoing support to our team—primarily remote troubleshooting, email/account assistance, and helping us implement a simple ticketing/help desk system that fits our size and needs.

Role Overview
This role is ideal for a resourceful, service-oriented IT support professional who enjoys solving day-to-day tech issues and keeping systems clean and organized. You’ll be the main point of contact for approximately 15 users, providing remote tech support and managing Google Workspace administration.

Key Responsibilities
Serve as the first point of contact for internal IT questions and troubleshooting

Provide remote support for:

Laptop/desktop setup and performance issues

Browser and software troubleshooting

Network or connectivity issues

Printer or peripheral setup assistance (as needed by users)

Manage Google Workspace Admin Console, including:

Creating and deactivating user accounts

Group access, shared drive permissions, aliases, forwarding rules

Security and MFA enforcement

Help us choose and set up a lightweight ticketing/help desk system (e.g., Freshdesk, Zendesk, Hiver, Help Scout, etc.)

Create simple internal documentation for recurring issues and best practices

Assist with onboarding and offboarding users (devices, email access, shared drives, software, etc.)

Coordinate with external vendors when technical escalation is needed

Qualifications
Experience administering Google Workspace (required)

Strong remote troubleshooting and communication skills

Comfort supporting both Mac and/or Windows environments

Ability to explain tech solutions simply and clearly to non-technical team members

Organized and able to track and follow up on support requests

Nice-to-Have
Experience selecting or setting up help desk/ticketing systems

Familiarity with basic IT security and user access controls

Understanding of DNS records and email authentication (SPF, DKIM, DMARC)

Light scripting, automation, or Google Admin APIs (not required)

Workload & Flexibility
Approximately 10–20 hours per week, scalable based on need

Mostly asynchronous support, with occasional live troubleshooting calls

Could grow into a larger fractional IT/Systems admin role depending on performance and business growth