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Our Working Principles
Our values represent the "why" behind our actions while our working principles embody the "how." These principles provide a clear framework for how we should all conduct ourselves, empowering us to make impactful decisions that align with our shared vision and mission.
Working Principles
Our values represent the "why" behind our actions while our working principles embody the "how." These principles provide a clear framework for how we should all conduct ourselves, empowering us to make impactful decisions that align with our shared vision and mission.
Trust and be trustworthy.
Assume positive intent and grant trust to team members, peers and partners — both inside and outside the company. Earn trust by demonstrating good judgment, a high Say:Do ratio, consistency in execution, accountability and genuine commitment to productive and inclusive relationships.
Make decisions for the good of the business, the department,
the team, and the individual.
Start with “why.”
Stop and understand the problem you’re trying to solve before you begin. Approach policies, processes, opportunities and challenges with curiosity and intellectual honesty.
Be unafraid to challenge the status
quo and always strive to make things better. Be humble, dispassionate and methodical in your pursuit of the solution.
Have a bias toward action.
Act quickly — with intention and purpose. Pursue both new and existing challenges with the same measure of enthusiasm and unconstrained ownership. Always think and act holistically beyond the narrow definitions of job, team or function for the benefit of Upwork.
Communicate with clarity.
Speak and write clearly, succinctly and directly to convey your intent. Listen and seek to understand critical inputs, opinions and information before trying to be understood. Be respectful and always communicate with authenticity and compassion.
Disagree, debate, and commit.
Share your point of view honestly. When faced with disagreement, extend good faith to peers and partners, seek to understand differences in points-of-view, engage in dialogue and debate. When a decision is reached, commit completely and do your part with high standards even if you initially disagreed.
Sweat the details.
Recognize the difference between the urgent and the important, prioritize ruthlessly, plan carefully and set goals ambitiously. Dive deep and make sure you understand all the details needed for a successful outcome. Anticipate and plan for any risks, take ownership and closely monitor your progress.
Overcome ambiguity.
Bring order to uncertainty, prioritize ruthlessly, plan and set goals ambitiously — then monitor the most critical inputs. Drive the flywheel by focusing on the details, linking effort to results and managing and measuring initiatives with operational rigor and discipline.
Stay curious.
Seek mastery and continuous improvement by drawing from specialized and broad sources of knowledge and areas of practice. Look to peers across professional networks, industries and beyond for expertise — then be a multiplier who continuously educates and empowers others.
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