At Upwork, our values serve as the foundation and driving force behind our organization and workforce. They not only provide the "why" behind what we do but also inspire and guide our actions.
We assemble and integrate a diverse team of experts working toward a shared outcome. We build trust and belonging with our fellow players through acts of vulnerability, compassion, integrity and high accountability. We value the unique talents and expertise of our teammates and respect healthy conflict because weighing the perspectives of all stakeholders is how Upwork wins.
We are constructively dissatisfied with the status quo. We are courageous in the face of the unknown and not afraid to upend norms and stand alone to transform established industries. We innovate in pursuit of our mission and take smart risks to build breakthrough products and services for our community.
We exist, above all else, to serve the people in the work marketplace — both talent and the clients at small businesses and large enterprises. We are intensely focused on our customers, always eager to empower them, satisfy their needs and exceed their expectations. We live and operate as “customer zero,” and walk in our customers’ shoes every day so their experience guides us in all we do.
We strive for excellence in everything we do and hold ourselves and each other to high standards of execution. We value craftsmanship, rigorous standards and tried-and-true expertise. We use innovation and creativity to deliver repeatable, systemic and scalable solutions for our customers that stand the test of time.