Jennelyn D.
Dasmarinas, Philippines
100%
Job Success
Top Rated Plus
Customer Service Quality Analysis/ Customer Service Coach/SME
$13.00/hr
Hi Dear Clients,
I'm Jennelyn, a Customer Service, Virtual Assistant based here in the Philippines. Looking for an enthusiastic, and hard-working worker? Your search ends here.
" Success is no accident. It is hard work, perseverance, learning studying, sacrifice and most of all, love of what you are doing or learning to do."
Expertise:
-Customer Satisfaction Coaching and training.
-Subject Matter expert customer service-related field.
-Quality Analysis (Chat and email ticket Grading)
Other skills:
*Live Chat | Email Support
-Zendesk
-Zoho
*Cold Calling | Appointment Setter
-Mojo Dialer
*Order Fulfillment
*SAATS Commerce
*Jungle Scout
*Data Mining | Data entry
*Human Resourcing
*E Bay | Shopify Product Listing | Dropshipping
*Social Media Management
*MS Office/MS Excel/PowerPoint
*Google Docs | Spread Sheet | Calendar
*Gif making
*Basic Adobe Photoshop
Best Regards,
Work history
CS Subject Matter Expert - English Market
5.00
Dec 3, 2021
-
Apr 12, 2024
Private earnings
Upwork Manager
5.00
May 19, 2020
-
Jul 31, 2023
Private earnings
Subject Matter Expert (SME) / Team Lead
5.00
Aug 28, 2020
-
Dec 7, 2021
Private earnings
search products
Apr 10, 2019
-
Oct 10, 2020
No feedback given
Private earnings
Customer service in japanese
Sep 21, 2019
-
Oct 10, 2020
No feedback given
Private earnings
Excel sheet Instagram name edit
5.00
Dec 11, 2018
-
Sep 7, 2020
"Great Job!!!"
Freelancer's response
"Great!"Private earnings
Customer service agents needed for an e-commerce company located in California.
5.00
Jul 6, 2019
-
Aug 31, 2020
"Great Job!!"
Private earnings
Data collection for book information
5.00
Aug 5, 2019
-
Aug 14, 2019
"Jennelyn did a great job on the task, I appreciate all the good works and I enjoy working with her!"
Private earnings
Real Estate Outbound Calls
4.20
Feb 11, 2019
-
Jun 28, 2019
Private earnings
Data Entry
5.00
Mar 17, 2019
-
Mar 24, 2019
"It was a great job.
Thank you very much.
I will ask for a job again."
Private earnings
Shopify Customer Service Manager
Mar 28, 2022
-
Present
Job in progress
Private earnings
Dedicated QA Market Coach Job Description
Mar 8, 2022
-
Present
Job in progress
Private earnings
Virtual Assistant, Data entry & Order processing (needs to know a bit of Japanese)
Sep 22, 2021
-
Present
Job in progress
Private earnings
Upwork Manager
Mar 11, 2019
-
Present
Job in progress
Private earnings
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Skills
- Zendesk
- Email Support
- Dropshipping
- Quality Assurance
- Customer Service