Iuliana N.
Chisinau, Moldova
100%
Job Success
Top Rated Plus
Customer Success Manager (English, French, Italian)
$35.00/hr
With a decade under my belt in Email, Chat, and Phone Customer Support across platforms like Amazon and eBay, I've honed my problem-solving, communication, and decision-making abilities to a fine edge.
While I independently handle CS Support, I also boast extensive experience as a Customer Service Manager. In this capacity, I've led proficient teams, overseen the intricacies of the CS Department from task allocation to staff recruitment and terminations, and designed evaluative tests for potential hires in specific CS roles.
A distinguishing feature of my skill set is my multilingual expertise. While I communicate fluently in English, I'm also adept in French and Italian. Romanian and Russian come naturally to me, being my native tongues.
I am well-versed with a variety of Help Desk Software, Project Management tools, Collaboration platforms, and Magento administration. Moreover, I am adept at using Microsoft Word, Excel, and Google Drive for report generation and project management.
My unwavering dedication to customer service and knack for fostering robust relationships enable me to address intricate challenges and solidify customer trust.
Work history
CSA + Translator for France
Nov 2, 2015
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Dec 14, 2023
"It was always a pleasure to work with Iuliana. Thanks for your help."
Private earnings
Virtual assistant required to run operations, logistics, and customer service for Shopify store
Jul 24, 2022
-
Jul 24, 2023
"Iuliana was great! Recommended."
Private earnings
EBAY set up new store + costumer service
Mar 16, 2016
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Nov 3, 2022
No feedback given
Private earnings
Customer Service Manager / Team Lead
Jul 25, 2022
-
Aug 23, 2022
Private earnings
Shopify Dropshipping Customer Service
May 10, 2020
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Apr 24, 2022
"Highly recommend! We worked together for a long time without any problems. Would highly recommend to everyone looking to have a super customer service team!"
Private earnings
Email Customer Support - Women's Clothing Brand
Oct 1, 2018
-
Feb 1, 2022
Private earnings
French-speaking senior customer service agent for crystal jewelry brand
Oct 23, 2020
-
Sep 2, 2021
"Recommended! :)"
Private earnings
SHOPIFY + Zendesk customer service
Jan 20, 2020
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Aug 26, 2021
Private earnings
Email and Social Media Customer Support Assistant
Oct 2, 2018
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Dec 3, 2020
"Iuliana delivered a high standard of customer support assistance for our company. She was consistently able to meet all required deadlines and manage tasks across multiple platforms. Her professionalism, availability…
Private earnings
Zen Desk Online Customer Service
Jan 8, 2020
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Aug 19, 2020
"Iuliana has been a great asset to our team and took on the challenges with great enthusiasm and skill. She even was able to competently offer technical assistance on various…
Private earnings
Customer Success Manager for a Digital Product
Apr 20, 2023
-
Present
Job in progress
Private earnings
Experienced customer service specialist for a dry herb vaporizer e-commerce
Oct 25, 2021
-
Present
Job in progress
Private earnings
Customer Service For Ecommerce Website
Nov 2, 2020
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Present
Job in progress
Private earnings
CUSTOMER SERVICE | ECOMMERCE | ZENDESK
May 6, 2020
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Present
Job in progress
Private earnings
Customer Support Management
Apr 30, 2020
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Present
Job in progress
Private earnings
Customer Support Agent - Shopify (Answer Email, FB Messenger, FB Comments, IG DMs, IG Comments)
Dec 10, 2019
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Present
Job in progress
Private earnings
Research and create Optimized Amazon Listings in French
Nov 29, 2019
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Present
Job in progress
Private earnings
Customer support for Mailbird
Nov 15, 2018
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Present
Job in progress
Private earnings
FRENCH SPEAKING e-mail customer support
Jun 19, 2018
-
Present
Job in progress
Private earnings
Amazon Manager
May 7, 2018
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Present
Job in progress
Private earnings
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Skills
- Business with 1-9 Employees
- Business with 10-99 Employees
- Zendesk
- Technical Support
- US English Dialect