Cisco Systems, Inc. is an American multinational corporation that designs, manufactures, and sells networking equipment. It has a full range of router products from small business to enterprise solutions, typically using its own Cisco IOS operating system. wikipedia.org

Customer relationship management (CRM) is a widely implemented strategy for managing a company's interactions with customers, clients and sales prospects. wikipedia.org

Microsoft Office Word is a word processor designed by Microsoft. wikipedia.org

Application software is a set of one or more programs designed to carry out operations for a specific application. Application software cannot run on itself but it is dependent on system software to execute. wikipedia.org

Technical support or tech support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods.

Customer service is the provision of service to customers before, during and after a purchase. wikipedia.org

Customer retention agents work with existing customers to retain their business through probing, effective listening, building value, and overcoming objectives. wikipedia.org

Administrate LMS is a modern, highly ranked, mobile friendly LMS used around the world to deliver exceptional eLearning. wikipedia.org

Computer science is the study of the theory, experimentation, and engineering that form the basis for the design and use of computers. wikipedia.org

A computer network, often simply referred to as a network, is a collection of hardware components and computers interconnected by communication channels that allow sharing of resources and information. wikipedia.org