Kathi R. P.
Oakland, CA
100%
Job Success
Top Rated Plus
Customer Technical Support Specialist
$11.11/hr
I'm a tech savvy Help Dest Specialist with stellar customer service skills that will make each and every end-user feel like they are the most important customer in the world. I have wide range of experience with web-based problem tracking applications, Windows operating systems, Microsoft networking, remote desktop administration, resolving email and web browser issues. I'm also familiar with supporting customers via instant messaging, email and phone.
My greatest asset lies in taking ownership of issues managing and tracking them through their entire life cycle.
With regards to the type of opportunities I'm looking for, Hourly-Rate contracts are my sole focus. Althogh I'm based in San Francisco, I can work remotely with clients located anywhere within the United States.
Work history
Level 1 Customer Support (live chat, phone & email)
Mar 4, 2014
-
Sep 19, 2014
No feedback given
Private earnings
Phone and Live Web Chat Customer Service Representatives
5.00
Sep 26, 2013
-
Oct 24, 2013
Private earnings
American Workers Needed - Must be in the USA - Part Time Copy/Paste Work
May 22, 2013
-
Oct 12, 2013
No feedback given
Private earnings
Customer Support via Zendesk
5.00
Jul 8, 2013
-
Sep 20, 2013
"Kathi was crucial to our success! She was prompt and courteous with customer service requests and always asked questions if she didn't know the answer. I'll be reaching out to…
Private earnings
Phone and Live Web Chat Customer Service Representatives
5.00
Aug 20, 2013
-
Aug 27, 2013
"We have worked with Kathi only for a few days and she has been great so far. I am closing this contract because I made a mistake when creating it…
Private earnings
Restoring from IOMEGA Hard Drive
Jun 8, 2013
-
Aug 21, 2013
No feedback given
Private earnings
Mail-in Order Processing
Jun 4, 2013
-
Aug 3, 2013
No feedback given
Private earnings
Technical Support Specialist
4.85
Sep 25, 2012
-
Apr 27, 2013
"Kathi did a great job helping us during an extremely busy and stressful time. Her efforts were much appreciated."
Private earnings
Contractors Familiar With Addresses in the United States (Western US)
5.00
Sep 7, 2012
-
Dec 12, 2012
"Thanks for your help on this project!"
Private earnings
Customer Service Representative
Sep 20, 2014
-
Present
Job in progress
Private earnings
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Skills
- Zendesk
- Email Support
- Skype
- Google Apps Script