Keiko M.
Ontario, CA
100%
Job Success
Top Rated
Expert Japanese/English Customer Support Specialist and Translator
$25.00/hr
I am a Japanese/English bilingual support professional, and I also have an educational background and work experience as a Graphic, Architectural, and Landscape designer.
Here are some highlights of my profession;
*Japanese/English bilingual customer support professional*
-Trained and experienced in Zendesk and Freshdesk system
-Variety of customer service experiences such as chat, ticketing system, emails, skype, amazon shop, etc.
-Experience as an online ambassador to promote the product and contacting businesses.
SNS promotion experience.
-Having a professional and respectful business manner, good at working quickly and accurately, and prioritizing multiple tasks or significant workload.
-Japanese/English Translator and Interpreter and engaged in various types of projects; website translations, product manuals, and labels translation, books translations and coordination, business documents and manuals, and SNS marketing and promotion.
*Landscape and Graphic Designer*
-More than eight years of experience as a Landscape Designer in the Landscape design office.
-Experience in Landscape design for Commercial, model home, personal homes
-Expert in AutoCAD, PowerCAD, Adobe, and Microsoft software.
-Graphic design work such as invitations, business cards, and flyers using Adobe system
-Landscape and architecture conceptual plan design.
I am a self-motivated and very organized individual who is dedicated to effective project management and customer satisfaction with solid bilingual skill. Please refer to my portfolio for my project examples.
I’d love to bring my expertise and enthusiasm to your growing development team.
Please reach out with any questions or opportunities.
Work history
Japanese Support Staff/Teacher for Ongoing Work
Jun 9, 2022
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Feb 16, 2024
Private earnings
Japanese Support Staff/Teacher for Ongoing Work
Sep 16, 2018
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Nov 30, 2021
"Thank you for your great work Keiko!"
Private earnings
User Experience Study - Participants Needed!
Dec 10, 2018
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Dec 21, 2018
"Keiko did a phenomenal job! She followed directions to a T, provided timely work and offered us extremely valuable insights. Hiring Keiko for your next job is a no-brainer. Thanks…
Private earnings
Customer Support Japanese
Jul 8, 2016
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Apr 3, 2017
Private earnings
English / Japanese - Mobile App Customer Support & Translation
Mar 10, 2016
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Sep 21, 2016
Private earnings
Technical Support in Japanese (emails)
Aug 13, 2014
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Jul 7, 2016
"We will rehire the freelancers. We end the contract just because we need to adjust the contract terms."
Private earnings
Negotiating training Case Study translation
Jan 6, 2016
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Jan 26, 2016
"Great work! Thank you!"
Private earnings
Customer Service
Nov 17, 2015
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Jan 9, 2016
"It was a good experience working with Keiko, she helped with multiple things on the business, could learn quickly and understands about online marketing too. Will work with her again…
Private earnings
need japanes writer
Mar 22, 2015
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Oct 5, 2015
No feedback given
Private earnings
English to Japanese Translation
Sep 24, 2015
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Sep 24, 2015
Private earnings
Customer Service Rep Needed -Japanese Language
Apr 30, 2018
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Present
Job in progress
Private earnings
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Skills
- Twitter/X Marketing
- Microsoft Word