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Peace Adaugo I.
Milton Keynes, United Kingdom
100% Job Success

Customer Support | Chat Support

Finding the best Customer Service Support who is genuinely excited to help customers, who is patient, empathetic, and passionately communicative is hard these days. Many so-called Customer services support get irritated over a mere display of an irate customer when they were supposed to put themselves in their customer's shoes and advocate for them when necessary. Here is a quick overview of my skills and strength. I am well organized, efficient, and self-motivated. I learn very fast and then reach higher personal and professional standards by seeking more challenges. I have worked in a cooperative and consultancy company for over 5 years as a customer service manager and customer service supervisor respectively, and I was awarded the best customer service rep in PUREGen Africa in the year 2021. I spearheaded all customer service duties like processing customer’s orders, Telemarketing (inbound/outbound calls), applications, forms, and requests, resolution of customer complaints and swift response to inquiries, record-keeping of customer transactions and interactions, and reports on feedback from a customer in response to service rendered. I successfully doubled customer satisfaction by 50% resulting in an overall increase in customer satisfaction score from 70% to 93% by offering excellent customer service and support. I built and maintained customer relationships which positively impacted the number of orders, sales, and the level of profit actualized. I am grounded in knowledge of CRM tools needed to work as a freelancer, which are Zendesk, Trello, Slack, Asana, Google suite, Microsoft office suite, Freshdesk, Salesforce, ClickUp, Monday.com, and Calendarly. My goal has always been to exceed the expectations of both my employer as well as my customers.
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Skills

  • Inbound Marketing
  • Email Communication
  • HubSpot
  • Phone Communication
  • Technical Support
  • Client Management
  • Trello
  • Google Calendar
  • QuickBooks Online
  • Communication Skills

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