Shayne O.
Polomolok, Philippines
100%
Job Success
Medical Assistant | Registered Nurse | Telehealth Operations Assistant
$10.00/hr
Hi! My name is Shayne, I am a registered nurse and have experience in clinical, and customer service aspects of the medical field.
Here are the skills I acquired throughout my career:
✅ HIPAA certified
✅ Patient manager - assisting patients regarding form completion, scheduling appointments, and prescription refills
✅ Insurance eligibility verification, quoting benefits, determining authorization status for both medical and pharmacy requests
✅ Pharmacy calls concerning prescription refills and over-the-phone prescription orders.
✅ Coordinating with patient, providers, and facilities
✅ Medical claims processing and submission
✅ In depth knowledge in Facets, Argus, Phoenix, Aquila, MedHoc, Enterprise Report Management, DocDNA, OneSource, CTI, Aprima
✅ Experience in Microsoft Teams, G-Suite, RingCentral, Slack, Clickup, and Push Health
I have 7 years customer service experience in a high-volume contact centers. I worked myself up from a customer service representative, to become a subject matter-expert and eventually a team lead.
I am a self-reliant professional who has proven my ability to manage telehealth and
clinical operations while preserving confidentiality, trust, and integrity at every
level.
Be MY Client!
Work history
Telehealth Operations Assistant | Telehealth Practice | Responsible for general patient support - answer patient inquiries through various platforms such as phone, e-mail, EHR portal and widget
5.00
Dec 9, 2021
-
Apr 28, 2023
"A huge shoutout to Shayne for her outstanding work as a patient manager. Her commitment to providing excellent care to patients is truly remarkable. Shayne goes above and beyond to…
Private earnings
Hiring Healthcare Virtual Assistant For A Busy Telemedicine Practice!
5.00
of 2 reviews
Jul 31, 2021
-
Dec 9, 2021
5.00
"Shayne did an amazing job following up with the patient to remind them that their prescription is ready. Thanks so much for all your hard work – We really appreciate… Private earnings
Healthcare/ Medical Virtual Assistant with Clinical Experience
Mar 31, 2023
-
Present
Job in progress
Private earnings
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Skills
- Email Support
- Phone Communication
- Providing Information to Callers
- Google Workspace
- Medical Billing & Coding
- File Management
- Virtual Assistance
- Medical Referrals
- Email Communication
- Form Completion