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Mark Timothy Z.
Manila, Philippines

Customer-centric specialist, Inside Sales and VA

I am an experienced Customer Experience Professional with a diverse set of skills in customer service, technical support, sales, and virtual assistance. I am passionate about my work and always eager to learn more to serve my clients better. I began my career in customer service in 2016, coming from the online English industry. Consequently, I have a strong command of the English language. Additionally, I have received certification and training in NBN connection and mobile phones, as well as the classification of brown goods and white goods. As a multi-faceted specialist, I continue to learn and improve myself. In 2021, I completed a VA training and internship program and eventually secured a VA client. During my VA training, I was able to successfully close my first sale from First Energy, an Australian company. I have also worked as an Inside Sales Representative at a pest control company in California, where I gained skills in Retention, Cold-calling, and Appointment setting. I am a quick learner and committed to working with my clients on a long-term basis. If you choose to work with me, I can handle a wide range of tasks, such as taking calls, non-voice support, sales, virtual assistance, or even building a website. When you have me on your team, you can be sure that success is within reach. So, if you're looking for someone who can help you provide excellent customer experience and support, look no further!
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Skills

  • Spanish
  • Microsoft Excel
  • Google Sheets
  • Customer Satisfaction
  • Customer Experience
  • Email Support

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