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based on 39,880 client reviews
  • $15 hourly
    I have 18 years of experience in the BPO industry and Remote. Handled various programs including Sales, Customer Service, Technical Support and Outbound campaigns. 12 years experience in Team Handling in Corporate and Remote.Earned leadership status by setting inspirational goals and setting examples.Superb organizational, motivational, management and time management skills. DIALER & CRM USED; Quick Books Hubspot, Talk Desk Mojo, Xencall, Callshaper, Vulcan7, Kixie, Ring Central, GoHighLevel, NICE and SalesForce, Pipedrive, SAGE CRM and Call Tool. As a Team Lead, I do Performance and Motivational Coaching. Performance Improvement Plan ( PIP) I can work following any time zone. I can deliver less than 40 hours a week. I am also available during weekends. Experienced in HR position responsible for identifying qualified agents, conducting interviews one-on-one and over the phone as well. Admin tasks like preparing contracts and job offers. Sales experience on Solar Panel. Combination of sales and Customer Service experience on hard-selling VOIP products. Sales experience in student loan consolidation. Experienced as Quality Analyst for TSR/CSR account before becoming a Team Lead. REMOTE: : April 2016 – Present. Total of 7 years in Admin Tasks, Sales, Cold Calling and appointment setting experience. 2 years and 9 months Operations Supervisor for Sales Program Medicare Advantage. 2 years experience as Sales Team Leader for Cold Calling, Lead Generation and Appointment Setting projects based in New York. The role includes intensive 1 on 1 Coaching, Performance Review and Close live monitoring. Experienced VA, Real Estate Australian and US-based client. Responsible for preparing contracts, uploading and downloading files requested, and answering and checking client emails. Receiving calls- inbound. Appointment setting. Total of 8 years of Remote Sales Experienced in B2B, Lead Gen campaigns, Cold Calling appointment setting for Security Services in Australia, SOLAR Panel Insurances and Credit Repair. – B2B and B2C
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    Cold Calling
    Online Chat Support
    Customer Service
    Email Communication
    Scheduling
    Cross Functional Team Leadership
    Lead Generation
    Data Entry
    Appointment Setting
  • $30 hourly
    I have administrative and marketing experience and am proficient in Microsoft programs. I can assist with email marketing, social media, blogging, scheduling, and data entry. I am comfortable in fast-paced, high-stress situations requiring attention to detail and timely follow-through. I am a fast learner and great at multi-tasking. I would love the opportunity to work with you.
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    Social Media Content
    Draft Correspondence
    Task Coordination
    Client Management
    Inventory Management
    Bookkeeping
    Customer Service
    Google Workspace
    Virtual Assistance
    Microsoft Office
    Data Entry
  • $55 hourly
    I'm Jasmyne, a versatile virtual assistant based in Colorado, and I've been helping clients across the US and Europe for over three years now. Throughout my time in the industry, I've honed my skills in brand and project management, content creation, and administrative tasks. I've helped entrepreneurs, influencers, and executives boost productivity and handle multiple projects simultaneously. As your virtual assistant, I understand your time's value, and I aim to help you focus on the bigger picture. By taking care of the little details and managing your to-do list, I can alleviate your stress and give you more time for the things you love. Head to everydayjas.com/ejva to learn more about my services and past work.
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    Social Media Content
    Email Communication
    Google Workspace
    Calendar Management
    Project Management
    Content Planning
    Personal Administration
    Graphic Design
    Digital Marketing Management
    Shopify
    Blog Content
    WordPress
    Social Media Management
  • $42 hourly
    Motivated and loyal individual. Dedicated to providing only top quality work. Have experience in a variety of Administrative categories, including but not limited to, executive assistant, article writing, transcription, data entry, real estate administrative coordinating, bill pay, office managing, filing, uploading, scheduling, phone etiquette, email response handling, typing, calendar management for multiple parties, route planning, travel arrangements, google maps, google docs, proposals, accounting, collections, order processing, Salesforce. Freshbooks, Quickbooks, Wunderlist, Slack, Bill.com, Zendesk, Box, Dropbox, Smartsheets, Trello, Hubspot, Wordpress (back-end), with lots of customer service experience, and a wide variety of knowledge with Microsoft tools. Human Resources - screening candidates, performing initial phone interviews, running background checks and reference checks. Willing to learning new things, with quick pick up of new material, excellent at time management while multi-tasking. Stay at home mother, looking to bring in Full time income on a long-term basis.
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    Accounts Receivable Management
    Article Writing
    Order Processing
    Travel Planning
    Customer Service
    Email Communication
    Phone Communication
    Data Entry
  • $33 hourly
    I have completed multiple Upwork tests and scored in the top 20% in Virtual Assistant. I specialize in data entry and web research. I am tech savvy and a quick learner. I am known for my attention to detail and problem-solving skills. I specialize in MS office, Salesforce, Infusionsoft, Youtube transcriptions, LinkedIn management, Facebook group/page management, Quickbooks Online, Airbnb, Flowspace Inventory management, and G Suite. I also have experience with monday.com, Asana, Slack, and Teamwork,Cloze,Mailchimp, Shipstation, Instagram, Active Campaign, and Wordpress. My main client as of now is a startup in the cryptocurrency space.
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    Salesforce
    Customer Relationship Management
    Bookkeeping
    Email Communication
    Data Entry
    Microsoft Excel
  • $10 hourly
    I have extensive knowledge in the real estate field. I have been a successful all-around virtual assistant for real estate investors and real estate agents for 6 years and 5 years in Customer Service. I've worked with real estate business owners who do Wholesale, Rent-to-Own, Buy and Hold, Fix and Flip, FSBO, Expired, Circle Prospecting. Also, I do administrative tasks such as making and posting marketing materials on social media, RE marketplace, analyzing deals, performing comparable, sending LOI, managing client's calendar and helping out with paperwork. Whether it be on the phone or with administrative tasks you can rely on me to deliver high-quality results. Thank you for viewing my profile and I look forward to working with you!
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    Asana
    Data Entry
    Data Scraping
    Podio
    Outbound Sales
    Sales
    Lead Generation
    Cold Calling
    Phone Support
  • $30 hourly
    I have the ability to adapt to the requirements of any assignment and work diligently to finish in a timely matter. My skills include but are not limited to: social media marketing, data entry, administrative support, Microsoft office, transcription and research. I am able to work independently as well as a part of a team as needed by clients. I also pride myself on my ability to work with clients regularly outside of my time zone with great success. With an education in marketing and management, combined with an MBA, I have the drive and knowledge to ensure your project is a success.
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    Computer Skills
    Public Relations
    Travel Planning
    Customer Service
    Microsoft Word
    Microsoft Office
    Company Research
    Microsoft PowerPoint
    Photography
    Mailchimp
    Photo Editing
    Adobe Acrobat
    Market Research
    Microsoft Outlook
    Google Workspace Administration
    Time Management
    Constant Contact
    General Transcription
  • $25 hourly
    *Registered Nurse (Associate Degree) *18+ years working for Health Insurance Company *HEDIS experience *HIPPA knowledge *Medical Terminology knowledge *Knowledge of CPT and ICD-9 codes *Data Entry skills, good organizational skills, able to enter data correctly with strong attention to detail and able to handle multiple tasks. (Familiar with Microsoft Word and Excel software) * Excellent communication skills, whether in person, by phone or through correspondence. * Detail oriented. * Time management skills, can stay on task and complete work in timely manner. * Dedicated home office with high speed internet, access to computer, printer and phone.
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    Mental Health
    Quality Assurance
    Nursing
    Interpersonal Skills
    Microsoft Outlook
    ICD Coding
    Microsoft PowerPoint
    Customer Support
    Electronic Medical Record
    English
    Time Management
    Microsoft Word
    Microsoft Office
    Microsoft Excel
  • $30 hourly
    If you are looking for a knowledgeable and efficient Executive VA then you are in the right place! I am a highly experienced Executive Assistant specialising in helping business owners and Executives regain much needed time in their day to complete higher-level tasks. I have a passion for organization and a track record of providing top-notch virtual support. With a decade in the VA industry, including 8 years as an EA to CEOs, Founders, and Small Business Owners alike, I bring a wealth of skills to the table. *𝙀𝙢𝙖𝙞𝙡 𝙖𝙣𝙙 𝘾𝙡𝙞𝙚𝙣𝙩 𝙁𝙤𝙡𝙡𝙤𝙬-𝙐𝙥: I excel in managing email communications and ensuring timely client follow-ups, demonstrating a keen eye for detail and a commitment to exceptional client relations. *𝘾𝙖𝙡𝙚𝙣𝙙𝙖𝙧 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙖𝙣𝙙 𝙎𝙘𝙝𝙚𝙙𝙪𝙡𝙞𝙣𝙜: I am skilled in juggling multiple calendars and scheduling across varying timezones, utilizing tools such as Calendly to streamline appointments and meetings, ensuring none of your important client or personal meetings are dropped or missed. *𝙎𝙤𝙛𝙩𝙬𝙖𝙧𝙚-𝙖𝙨-𝙖-𝙎𝙚𝙧𝙫𝙞𝙘𝙚 (𝙎𝙖𝙖𝙎): Proficient in various SaaS applications, I leverage technology to streamline processes, enhance collaboration, and drive productivity. *𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙍𝙚𝙡𝙖𝙩𝙞𝙤𝙣𝙨𝙝𝙞𝙥 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 (𝘾𝙍𝙈) 𝙖𝙣𝙙 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚: Experienced in utilizing CRM systems, particularly Zoho, Zoho Desk, and HubSpot. I excel in maintaining strong customer relationships and delivering exceptional service. *𝙋𝙧𝙤𝙟𝙚𝙘𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩: I bring expertise in project management, utilizing platforms like Asana, Notion, etc to coordinate tasks, meet deadlines, and ensure successful project outcomes. *𝘾𝙤𝙣𝙨𝙪𝙡𝙩𝙖𝙣𝙘𝙮: As a seasoned professional, I offer consultancy services, providing strategic insights and recommendations to drive organizational success, bringing order and routine to your busy life. *𝘽𝙖𝙨𝙞𝙘 𝙒𝙤𝙧𝙙𝙋𝙧𝙚𝙨𝙨 𝙆𝙣𝙤𝙬-𝙃𝙤𝙬: I possess a foundational understanding of WordPress, enabling me to contribute to website management and updates. *𝙒𝙚𝙗 𝙖𝙣𝙙 𝘼𝙘𝙖𝙙𝙚𝙢𝙞𝙘 𝙍𝙚𝙨𝙚𝙖𝙧𝙘𝙝: With a strong research background, I navigate the digital landscape adeptly, providing valuable insights through web and academic research. I am also fluent in a range of software tools, some of which include: Slack Zoom G-Suite/Google Workspace Microsoft Office LinkedIn and LinkedIn Profinder Hootsuite PayPal Invoicing My commitment to staying at the forefront of technology, coupled with a proactive and positive attitude, ensures that I am well-equipped to meet the dynamic challenges of the executive support role. Let's collaborate to elevate efficiency and productivity within your organization!
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    Social Media Management
    Customer Service
    SaaS
    Customer Relationship Management
    Google Docs
    Google Workspace
    Microsoft Office
  • $40 hourly
    20+ Years Of Virtual Assistant & Customer Service Experience I focus on providing reliable, thorough and honest VA work for positive impact businesses. 🥇 "I have had the pleasure to work with Caoimhe on many occasions. She has always been very professional, punctual and always delivered before the deadline which I truly appreciated! She has helped with highly sensitive project proposals and always offered her expert advice to accommodate tasks and ensure the best possible result for everyone involved. I wish her a lot of success on her ongoing professional endeavours - everyone will be lucky to have her on their team!" - Elina Grave, Professional Digital Partnership Manager Hi, I'm Caoimhe, from Ireland 🇮🇪 I offer a variety of virtual assistant services and solutions to help businesses and organisations make more time for what they do best. Here are a few highlights of the areas I can help you with: ☞ Customer Service ☞ Email Management (I love an empty inbox!) ☞ Internet Research ☞ Social Media Maintenance ☞ Proofreading & Editing ☞ Report Writing ☞ Travel Planning ☞ Light Bookkeeping ☞ Calendar Management ☞ Personal Life Management ☞ Digital Marketing Support ☞ Transcription I'm a native English speaker with an honours Bachelor's degree in English. I have a personal interest in the study of language and am meticulous about grammar and punctuation. I would consider myself to have exceptional editorial and research skills. My background includes 20+ years of virtual assistant and customer service experience. Over the last few years, some of the roles I've been in have been Virtual Assistant, Event Producer, Community Outreach Officer, Data Researcher, Editor, Proofreader and Web Administrator. I consider some of my greatest strengths to be honesty, reliability, loyalty, conscientiousness and my love of organisation! You can rely on me to get the job done well and on time. ------ 🥇 "Caoimhe worked for me as an event producer, PA, and hospitality manager since September 2016. I have no hesitation in recommending her, as she is highly responsible, conscientious, dedicated, detail-oriented and a great host. She would make an excellent choice!" - Tobias Slater, Managing Director for The Summer House Weekend ------ Tech Details: I use an Apple MacBook Air and have a 100MBPS wifi connection. Some of the platforms I can help you with include: ✔ Social Media (Facebook, LinkedIn, Instagram, Pinterest, Twitter, YouTube) ✔ Scheduling (Calendly, Doodle, Hootsuite, CreativeStudio, Buffer, LearnCube) ✔ Customer Relationship Management (Hubspot, ActiveCampaign) ✔ Event Planning (Eventbrite, MeetUps, Brown Paper Tickets, Egencia) ✔ Task Management (Evernote, Trello, Asana, ClickUp) ✔ Cloud Storage (Dropbox, Google Drive) ✔ Admin & Email Management (Google Suite, Microsoft Office, Streak, Mailchimp, Airtable) ✔ Communications (Zoom, Skype, Slack, Voxer, Whatsapp) ✔ Light Bookkeeping (Wave, Paypal, Stripe, QuickBooks) ✔ Website Maintenance (Squarespace, Wix, Carrd) ✔ Design (Canva, LucidChart) ✔ Marketing Management Tools (Sellics) ✔ Cloud-based Data Entry (Fastfield) Thanks for learning about me. If you'd like to work with me, please invite me to your job. I look forward to freeing up more time for you! Caoimhe Goggins
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    Editing & Proofreading
    Travel Planning
    Customer Service
    Report Writing
    Social Media Plugin
    Project Management
    Scheduling
    Light Bookkeeping
    Data Entry
    Email Support
    Google Docs
    Google Sheets
  • $19 hourly
    Hello, I am 29 years old. I have 6 years of experience as a freelancer in this platform. I have worked for several immigration law firms from the USA and have worked as an administrative assistant for others. I have worked as a legal assistant, administrative assistant and Intake specialist and supervisor. My native language is Spanish but I speak English fluently and have basic knowledge of German. I am a very quick learner, can adapt very quick and I am very responsible.
    vsuc_fltilesrefresh_TrophyIcon Administrative Support
    Microsoft Windows Media Connect
    Microsoft Word
    Customer Service
    Adobe Photoshop
    Visual Basic for Applications
    English to Spanish Translation
    Google Apps Script
  • $20 hourly
    I am experienced in different areas of a business from data gathering to overseeing projects and city-wide operations. My expertise lies in managing people, operations management, process improvement, administrative assistance, and lead generation. I live and breathe working in startup businesses since I enjoy helping them grow and learn new things. I can help you and your business in improving your operations and expansions.
    vsuc_fltilesrefresh_TrophyIcon Administrative Support
    Business Operations
    Marketing Management
    Social Media Management
    Startup Company
    Lead Generation
    Microsoft Excel
    Project Plans
  • $15 hourly
    I am your collaborative partner to take on all those administrative tasks that distract you from your job of growing and running your business. I am also your friendly CSR to take care of your valuable customers and an all-star community manager to engage with your digital audience. You will benefit from my following Skills and Key Strengths: - Live chat and Email support. - Admin/Moderator: Cryptocurrency, NFT, DeFi, GameFi, Blockchain community - Community management: Telegram, Discord - eCommerce hosting platforms: Shopify, Volusion, Amazon, Prestashop - Order management software: Deposco - Live Chat support software: Comm100, Livechatinc.com, Intercom - Team collaboration tool: Slack, MS Teams, Google Meet, Zoom, Cisco - Project Management Tool: Trello, Airtable, Click Up - Social Media platforms: Facebook, Instagram, Twitter, Tiktok, LinkedIn, Reddit - Google Drive, Google Docs, Spreadsheet, MS Word/Excel, Powerpoint, Google Workspace - Posting job ads: Craiglist, Laimoon, Indeed, Dubizzle - Updating website: Squarespace, Wix, Wordpress - Accounting duties, Invoicing and journal entry: Waveapp, Xero - Knowledgeable with processing Payroll: ADP - Manage and update property listings on rental websites: Airbnb, Booking.com, HomeAway - Familiar with Property Management software: Kigo. Proficient with AppFolio - PDF File Conversion/Transcription to Word/Excel - Website Scraping/Data Extraction - Managed Schedule - Google Calendar, Calendly - Image uploading / Editing of JPEG and PNG image - Data Entry on Real Estate documents (County of Orange, Bexar, Brown, Broward) - Email outreach: app.woodpecker - Email database: Zoho - Web research: Google, Yahoo, Aol, Bing - ESL Online Tutor - Typing speed of 50 words per minute Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. I am always up for the challenge and leverage my skills for the benefit of your company and contribute to its success. Looking forward to working with you and be part of your team!
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    Blockchain
    Cryptocurrency
    Forum Moderation
    Google Docs
    Community Moderation
    Shopify
    Community Engagement
    Online Chat Support
    Data Entry
    Customer Service
    Email Communication
  • $12 hourly
    Need a tech-savvy virtual assistant who's ready for anything? 🎮💻 I'm here to make your business life easier with my love for tech and constant eagerness to learn. 🧠✨ Here's what I've done before: 🗸 Worked as a general virtual assistant 🗸 Managed projects, customer service, and eCommerce 🗸 Aced many tasks like no other! 🚀 And here's what I can do for you: 🗸 Make Projects Smooth (Project Coordination) 🗸 Find What You Need (Research) 🗸 Keep Things Organized (Data Entry) 🗸 Create Cool Graphics (Canva) 🗸 Help with Google Suite, Video Editing (Camtasia, Filmora, Canva), and more 🗸 Be Your Customer's Best Friend (Customer Service) 🗸 Boost Your Online Shop (eCommerce VA with Shopify) 🗸 Keep Social Media Buzzing (Social Media Management) 🗸 Even Talk AI (ChatGPT, Wordtune) 🤖 Ready to learn and take on new challenges, I'm all set to bring my tech passion to your team. 💪🔥 Looking for a VA who's quick, skilled, and ready to make a real difference in your business? Let's chat! 📞🎉
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    AI Content Writing
    AI Content Creation
    Calendar Management
    Digital Project Management
    Social Media Management
    Communications
    Content Audit
    Customer Service
    Content Creation
    WordPress
    Email Communication
    Canva
    Shopify
    Task Coordination
  • $80 hourly
    Enterprise Program Manager - Freelance Talent Recruiter - Outsourced Project Manager Providing full-cycle project and program management support to Enterprise clients with U.S. and international operations. A sampling of clients includes Microsoft, Amazon Web Services, GoDaddy, Johnson & Johnson, Unilever International, Google, and Flexera. Expert at optimizing management and utilization of Gig economy resources for startup to enterprise clients. Helping clients develop, implement, streamline, and manage freelance talent initiatives. Excel at launching and managing large-scale, high-production programs. Recruited 4,000+ freelancers through the Elance/Upwork platforms. Recruited and managed contract talent and employees hired through Upwork, Indeed, Career Builder, Fiverr, and Zip Recruiter. Managed thousands of outsourced projects. Specializing in recruiting and retaining top-performing talent and leading remote/globally dispersed teams. Adept at consulting businesses on process improvement, managing freelancers and remote employees, and implementing project management tools. Achievements: * Transformed failing website redesign project from delivering 8 websites per week to 500 per week within 8 weeks. Completed 2,500 websites in 3 months. (Brought in 2 months after project start date to "try and save a nearly impossible" project as an Elance Enterprise Program Manager.) * Developed internal programs for two enterprise clients to utilize freelance talent and helped launch and manage their freelance talent initiatives. * Achieved on time completion of a rapid-turn, large-scale project; hired and managed 300 freelancers to complete over 600 deliverables in 2 weeks. * Launched and co-managed 3-year project to redesign nearly 10,000 websites for an enterprise client; teamed with 2 project managers to successfully complete the program. Full-time freelancer since 2011 (Upwork/Elance): * 100% Job Success Score * 16,000+ hours billed (hourly/payroll) * 60 completed projects (several multi-year, repeat contracts) * Excellent client feedback * Several long-term engagements, including one for 10 years! ========== Additional experience: Technical Editor, Facilities Coordinator, Office Manager, and Patent and Trademark Paralegal/Office Manager (13 years). Project types managed: Content writing, graphic/web design, accounting, software development, eLearning course design, market research and product development, freelance talent solutions, project management tool implementations, change management programs, etc. Industries supported: Freelance/Gig economy, technology (software/website development), marketing, finance, legal, transportation, human resources, and consumer packaged goods (beauty and personal care, home care, medical devices, food, toys, etc.).
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    Human Resource Management
    Project Plans
    Technical Editing
    Process Improvement
    Project Management
    Program Management
    Recruiting
  • $25 hourly
    20 Years in the Customer Service industry. Hired, trained, and developed new employees and instructed/monitored current employees with various employers. Correspond with various partners as well as agents to cultivate a steady flow of clients with past companies. Coordinate public/private events for clients for booking set up, receiving payment, and quality assurance follow-up. Handle customer complaints, suggestions, and refund requests. Aided with correcting glitches and helped develop, test, and implement updates with dev teams. Reconcile company charges and investigated fraud. Manage payment schedules for partners and troubleshot with partners for a more effective payment method when needed.
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    Payroll Reconciliation
    Stripe
    Google Sheets
    Google Docs
    Multitasking
    Event Management
    Task Coordination
    Partnership Development
    Leadership Development
    Supervision
    Email Communication
    Customer Support
    Freshdesk
    Phone Support
  • $70 hourly
    Welcome! I help entrepreneurs organize their businesses to grow. It is my goal to assist overwhelmed business owners in taking control of the backbone of their company. I've run the behind-the-scenes operations for everything from small family side-hustles to multi-million dollar operations. With over six years of experience starting, running, and growing small businesses, I love a challenge and am driven by results. I am QuickBooks Online certified, have extensive experience in MS Office, G Suite, and Photoshop, and boast exceptional communication skills. Reach out to me today to discuss how I can be an asset to your business' growth!
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    Invoicing
    Payroll Accounting
    Project Management
    Accounts Receivable
    Xero
    Google Sheets
    Financial Reporting
    Employee Onboarding
    QuickBooks Online
    Bookkeeping
    Web Service
    CRM Software
    Microsoft Excel
    Customer Service
  • $10 hourly
    I've been working in US Real Estate Industry for more than 9 years now. I handled real estate agents, investors, and title insurance rep. I have a formal training in Real Estate virtual assistance. Here are the tasks that I've handled: Administrative Assistant tasks & tools used: Listing Coordination (pre-listing, showing coordination, & MLS): NTREIS MLS (Texas) Navica MLS (South Padre Island, Texas) NJMLS (New Jersey) Sandicor (California) Trend MLS (Philadelphia) Dotloop MyKw SupraWeb Centralized Showings Service General Administrative Tasks (website, social media, & CRM management): Wordpress Placester Salesforce FollowUp Boss Podio Microsoft Outlook Eedge EngageRE Leadstreet MyKW Facebook (Pages & Groups) Twitter Instagram LinkedIn Pinterest Marketing Assistant (marketing materials, SEO, social media, & email marketing): Zillow Trulia Realtor.com Remax.com Facebook Market Place Craigslist Photoshop (flyers, postcards) Biteable (video) Tourfactory (Virtual Tour) Paradym (Virtual Tour) Canva (images) Mailchimp (Newsletters) Eedge Marketing (Email Campaigns)
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    Task Coordination
    Transaction Processing
    Google Workspace
    Social Media Optimization
    Social Media Management
    Customer Service
    Dialpad
    Social Media Marketing
    Google Sheets
    Salesforce
    Customer Support
    Real Estate Listing
    Real Estate Transaction Standard
    Real Estate Marketing
  • $25 hourly
    With a decade of hands-on experience in customer service, project management, and logistics coordination, I've honed my skills in bringing order to chaos and driving operational success. Known for my outstanding performance and relentless dedication to organization and efficiency, I'm not just your average Virtual Assistant – I'm your right hand and a secret weapon for productivity! Guided by a passion for service and a love for teaching others, I continually strive to improve and develop both personally and professionally. I thrive in roles where I can make a difference, whether by freeing up an executive's day or by contributing to greater education and professional development opportunities in my community. From coordinating projects to managing emails and schedules, I'm eager to tackle challenges head-on and use my skills to make your professional life easier. Let's connect and turn your stress into success!
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    Microsoft Office
    CRM Software
    Office Management
    Customer Experience
    Case Management
    Google Workspace
    Logistics Coordination
    Task Coordination
    Project Management
    File Management
    Decision Making
    Supply Chain & Logistics
  • $13 hourly
    Débloquez le potentiel de votre entreprise avec un partenaire virtuel dévoué ! Avec plus de 6 ans d'expérience en tant qu'assistante virtuelle, je suis là pour être votre collaborateur de confiance. Je vais prendre en charge tous vos besoins administratifs, les interactions avec vos clients et la recherche de vos futurs collaborateurs, afin que vous puissiez vous concentrer sur ce qui compte vraiment - faire prospérer votre entreprise. En terme de tache de service client : SAV ou Agent pré-sale -Je fournis un support client via divers canaux, tels que les chats en direct, les e-mails, les plateformes de médias sociaux. Les clients peuvent poser des questions sur les produits, les commandes, les retours et autres sujets liés à leurs achats. -Gestion des retours et remboursements : je traite les demandes de retours ou d'échanges de produits qui ne répondent pas aux attentes des clients, mais toujours dans le respect du process en interne. -Suivi des livraisons : je surveille les expéditions des commandes et m'assure que les clients sont informés de l'état de leur livraison. En cas de retard ou de problème de livraison, j'interviens auprès des clients. -Gestion des garanties : je gère les garanties pour les produits vendus en ligne, en s'assurant que les clients peuvent bénéficier des services de garantie conformément aux politiques de l'entreprise. -Prise en charge des plaintes : Si un client a une plainte concernant un produit ou le service, j'interviens pour écouter activement le problème du client et s'efforce de trouver une solution satisfaisante. -Améliorations basées sur les commentaires clients : je recueille les commentaires et les plaintes des clients, ce qui peut aider la boutique en ligne à identifier les domaines d'amélioration potentiels pour les produits, les services ou le processus d'achat en général. En terme de tache d'assistante virtuelle, vous pouvez me confier : -La gestion des communications (tri des e-mails, rédaction et envoi de courriers, modération de vos réseaux sociaux, pas d' appel) -Les recherches de données sur internet et synthèse -La préparation de documents -La gestion des dossiers (Classement et archivage des documents, création et mise à jour de bases de données, suivi des fichiers) -Les saisies de données -La charge de vos achats en ligne... Quant à la gestion de votre sourcing, je peux bien m'occuper de: -la création de descriptif de poste & diffusion d'annonces -(du) triage et de la présélection des candidatures -l'organisation des entretiens (entre le candidat et le recruteur) -la suivi des candidatures -(des) recherches de candidats potentiels -la gestion de la base de données des candidats Je maîtrise certaines plateformes de gestion des tickets telles que Livetchat, tidio, zendesk, freshdesk, et je m'adapte aisément à tout autre logiciel de votre préférence. Pour mes visuels, j'ai l'habitude de créer des visuels personnels sur Canva. Et concernant la gestion de recrutement, j'ai l'habitude d'utiliser Bulhorn. La communication et l'organisation du travail n'ont aucun secret pour moi. J'excelle dans l'utilisation de Slack, Notion et Trello, et je suis toujours prêt à apprendre de nouveaux outils si nécessaire. Avec une parfaite maîtrise du pack office, des réseaux sociaux et de la suite Google, vous pouvez être sûr que je suis un expert en technologie, prêt à optimiser votre flux de travail. Ce qui me distingue ? Mon autonomie et ma polyvalence. J'adore apprendre de nouvelles choses, ce qui me permet de fournir des solutions innovantes adaptées à vos besoins spécifiques. Ma priorité ultime est de fournir un service de qualité supérieure qui dépasse vos attentes. Ne laissez pas les tâches administratives vous freiner dans la réalisation de vos objectifs. Contactez-moi dès aujourd'hui, et ensemble, nous ferons décoller votre entreprise vers de nouveaux sommets ! ****************************************************************************************************************** I am an experienced virtual assistant with over 6 years of expertise. My scope of work includes customer support, administrative task management, and recruitment. I am skilled and professional. Feel free to share your needs with me. Let's discuss together and take the necessary steps to propel your business to the top. Contact me today to start our fruitful collaboration!
    vsuc_fltilesrefresh_TrophyIcon Administrative Support
    Sourcing
    Candidate Sourcing
    Social Media Management
    Zendesk
    Data Entry
    Customer Satisfaction
    Customer Support
    Freshdesk
    Executive Support
    Google Workspace Administration
    Order Tracking
    Shopify
    Dropshipping
  • $15 hourly
    Hello, thanks for checking out my profile. I have spent 7 years working in the Call Center Industry and I gained a lot of experience in handling different types of tools, processes, customers, teammates, supervisors and managers. I handled sales, data entry, technical and billing accounts for Sears, Comcast and Telstra. I'm also part of the Quality Team as Data Auditor for non-voice and Quality Assurance Specialist for voice account. I do side by side coaching, call listening, quality talk, call monitoring, call calibration and reporting. I started to work from home last August 2017 and as a Freelancer, I've worked as an Appointment Setter and Lead Generation Specialist. I am skilled in communicating with clients over the phone and email. There are many things that I can do but not limited to; customer service, email or chat support, data entry, admin task, virtual assistant, and research. I welcome tasks that are new to me because I know there is so much room for improvement and I am excited to learn new skills in different fields. I am trainable, eager to learn and can work with less or no supervision.
    vsuc_fltilesrefresh_TrophyIcon Administrative Support
    Virtual Assistance
    Google Workspace
    Online Chat Support
    Email Support
    Customer Service
    Online Research
    Product Listings
    Data Entry
  • $10 hourly
    With over a decade of freelancing experience, I have honed a diverse range of skills that enable me to excel in various fields. Through practical work experiences and self-guided training, I have built a solid foundation for delivering top-notch services to my clients. The following is an overview of my professional background and areas of expertise: WordPress: -Proficient in crafting written content for WordPress posts, utilizing search engine optimization techniques, and creating compelling web stories, and content research. Shopify Store Management: -Skilled in managing Shopify stores, specifically adept at tasks like print on demand utilizing platforms like Printful, product uploading, product tagging, and collection creation. -Performs customer service and manages PayPal cases. Amazon Seller Central: Experienced in A+ listings and optimization, including the creation of written content and graphics to enhance product listings. Administrative Assistance and Customer Service: -Well-versed in providing comprehensive administrative support, including tasks such as documentation, file organization, working with Google Forms and Google Calendar, email management, and delivering high-quality customer service via email. Graphic Designing using Canva: -Skilled in creating visually appealing graphics and images for diverse purposes, including social media posts, eBooks, banners, and logos, utilizing the Canva platform. Social Media Management: -Proficient in developing social media strategies and calendars, designing graphics and videos for posts and reels, crafting engaging captions, and monitoring and fostering growth on various social media platforms. eBay and Shopify Dropshipping: -Proficient in managing dropshipping operations on platforms such as eBay and Shopify, encompassing tasks such as email management, returns handling, and order processing.
    vsuc_fltilesrefresh_TrophyIcon Administrative Support
    Blog Content
    Content Upload
    Voice-Over
    Multitasking
    Amazon FBA
    Writing
    Graphic Design
    Photo Editing
    Social Media Content Creation
    Canva
    WordPress
    Email Communication
    Data Entry
  • $20 hourly
    I am an exceptional Virtual Assistant, highly skilled in various areas in business, specialized in administrative services both technical and creative assistance. I am very organized, proactive, detail oriented, trustworthy, adaptable and flexible with regards to priorities. A hardworking and dedicated freelancer, ready to help clients with their needs. Skills that I acquire: 1- Executive / Personal Assistant 2- Graphic Design 3- Data Entry 4- Social Media Marketing 5- General Virtual Assistant 6- Web Development 7- Video Editing 8- Lead Generation Tools I use: 1- Canva 2- iMovie 3- Wordpress 4- Trello 5- Zoom 6- Skype 7- Slack 8- Gmail 9- Good workspace (spreadsheets, docs, drive, calendar) 10- Microsoft Office (excel, word, powerpoint) 11- Social Media (Facebook, Instagram, Twitter, LinkedIn, Pinterest, Tiktok, Youtube) 12- Etsy 13- TopMusic 14- Loom My goal is to help my clients be more efficient in their major role while I do the daily administrative duties, saving them time for other areas of concern.
    vsuc_fltilesrefresh_TrophyIcon Administrative Support
    Virtual Assistance
    Video Editing
    Google Workspace
    Time Management
    Data Entry
    Microsoft Excel
    Customer Service
    Light Project Management
    Trello
    File Management
    Executive Support
    Graphic Design
    WordPress
    Social Media Marketing
  • $15 hourly
    Since 2013 I have been providing extensive administrative services online. These services are: - Wordpress and Shopify maintenance - designing Mailchimp and Klaviyo campaigns - FB and Instagram ads - image editing through Photoshop, Canva used for flyers, website, promotions - scheduling posts on social media platforms (facebook, Instagram, google plus) - onpage SEO - email handling - comparative research - KPI reporting, customised reports based on business or client needs (excel) - data entry, bank reconciliation (Xero) - monitoring and pursuing outstanding accounts - issuing invoices and handling customer payments Prior to freelancing, I worked for a multinational company for 3 years. Within that period, I was able to work myself up from an administrative support role to a supervisory analyst position. I pride myself on delivering quality service while working unsupervised and beating tight deadlines. I have great attention to detail, excellent organization, and critical thinking. I am highly trainable and flexible, and I give no qualms if there's a need to learn new skills by myself. To say that I am tech-savvy is an understatement. My university degree is in Electronics Engineering, and I have a background in programming and web development. (I know Php, MySQL, VB.net) I am highly trainable and always find pleasure in learning something new.
    vsuc_fltilesrefresh_TrophyIcon Administrative Support
    HTML
    Zoho CRM
    Xero
    Adobe Premiere Pro
    Mailchimp
    Klaviyo
    Microsoft Word
    Adobe Photoshop
    Canva
    WordPress
    Shopify
    Microsoft Excel
  • $10 hourly
    I have worked as a virtual assistant for 5 years, helping clients achieve their goals in a clear and effective way; I have a degree in HR, I have carried out administrative activities, project manager activities that will help you meet your goals. I have experience with Desku, Basecamp, Zendesk, Pressero,Monday, Liondesk, process street among others I´m proactive, organized and I have good comunications skills, bilingual (english and spanish). I am always ready to overcome new challenges and work diligently as I continue to grow and gain experience in my professional life.
    vsuc_fltilesrefresh_TrophyIcon Administrative Support
    Project Management Support
    Phone Support
    Zendesk
    Recruiting
    Payroll Accounting
    Google Docs
    Google Sheets
    Task Coordination
    Scheduling
    English
    Virtual Assistance
  • $35 hourly
    ✅ Proactive, dynamic and results-oriented Executive Assistant with over 11 years experience. I have worked with startup executives, sole proprietors, individuals, and growth-minded small business owners. I have focused more on roles that implied administration, planning, project management and coordinating tasks and teams. I contributed to the expansion of the companies I worked for by creating new processes or improving existing ones, supporting team members in exceeding at their job, delivering excellent customer service and keeping all running tasks on track. I have a demonstrated ability to multi-task & prioritize with ease, excellent time management, organizational, communication, and interpersonal skills. ♛WHAT I SPECIALIZE IN:♛ - Setting up efficient processes and procedures - Independently manage multiple projects and deadlines to completion, an extensive ability to work independently, think & act proactively. - Planning events, organizing team meetings and team-building activities for your remote team - Managing calendars and coordinating meetings. I can help liaise with clients and business partners - Light bookkeeping (expense tracking, creating and reconciling invoices, P&L) - Arrange commercial domestic and international travel and accommodations ⭐WHY WORK WITH ME: ⭐ - I am extremely detail-oriented, self-motivated and have a strong sense of ownership & involvement. - I am really efficient, as you can see in my past feedback, and I make sure to be dedicated to each project I handle. - I am highly proficient in MS Office Suite and I have worked with a large number of project management tools. 💬 WHAT OTHERS SAY ABOUT ME: 💬 "Magda is a reliable, professional and an organized assistant. She has assisted our company over the last 6 years as we rapidly grew to be the size we are now. [..] Magda is an asset they will hire back. We are pleased to have had Magda's assistance to manage our client interaction via email, scheduling appointments, as well as keeping our spreadsheets up to date and organized. We applaud how versatile she is with multiple applications, marketing suggestions, as well as her knowledge of all of our programs." "We couldn't be more pleased with the work Magda provided us for the last six years. She is a true asset and we look forward to working with her again in the future." "Magda was fantastic, could not have been better to work with. She helped us develop job descriptions and managed the hiring process flawlessly. When another HR project comes up at the office we will be seeking Magda’s help." ✉️GET IN TOUCH✉️ If you want to get in touch, please feel free to contact me directly through a private message or send me an invitation to apply for your job. I am looking forward to hearing from you and helping your business grow!
    vsuc_fltilesrefresh_TrophyIcon Administrative Support
    Email Communication
    Customer Service
    General Office Skills
    Scheduling
    Event Planning
    Helpdesk
    Customer Support
    Microsoft Excel
    Microsoft Office
  • $30 hourly
    I'm Norie and for the past 8 years, I have been helping heart-centered solopreneurs, purpose driven brands and not-for-profit organizations genuinely thrive by creating solid processes, streamlining digital ecosystems and optimizing workflows. I can help with: ⚙️Project and Operations management ⚙️People management ⚙️Email campaigns and automation ⚙️Website and Funnel design and automation ⚙️Course Launch management and platform migration ⚙️Podcast management ⚙️Calendar and Inbox management ⚙️ Social media assets creation and support Love to tackle: ➡️ Organizing and overseeing projects, including task allocation, timeline management, and progress tracking ➡️ Coordinating with team members, delegating tasks, facilitating communication, and ensuring everyone is aligned with project objectives. ➡️ Creating and managing email campaigns, set up automated email sequences, segment email lists, and analyze campaign performance. ➡️ Updating websites, designing sales funnels, integrating automation tools, and optimizing user experience for conversions. ➡️ Executing course launches, manage pre-launch activities, handle platform migration if needed, and ensure a smooth transition for students. ➡️ Scheduling podcast episodes, editing audio files, uploading episodes to hosting platforms, managing show notes, and promoting episodes on social media. ➡️ Managing your calendar, scheduling appointments, responding to emails, and ensuring your inbox stays organized and clutter-free. ➡️ Creating graphics, videos, and other content for social media posts, scheduling posts, engaging with followers, and analyzing social media performance metrics. Tools and platforms I work with: ✅ Asana/ClickUp/Dubsado/Trello ✅ Flodesk/ActiveCampaign/Drip/Klaviyo/Beehiiv/Mailerlite ✅ Wordpress/Shopify ✅ Showit/Squarespace/Elementor/Beaver Builder ✅ Click Funnels/Funnel Gorgeous/ Go High Level ✅ Kajabi/Kartra/Skool/ThriveLearn/Accessally ✅ ThriveCart/Woocommerce ✅ Squadcast/Descript/Riverside.fm ✅ Vimeo/Webinar Jam/Zoom ✅ Zapier ✅ Josef ✅ Canva ✅ Calendly ✅ Google Suite ✅ Zendesk Ultimately, my goal is to empower you to do what you do best – making an impact in people and the planet. If you want to get started, message me so we can hop on a call. Can't wait to make waves and do meaningful work with you!
    vsuc_fltilesrefresh_TrophyIcon Administrative Support
    Human Resource Management
    Community Moderation
    Digital Project Management
    System Automation
    Social Media Management
    Dubsado
    Podcast
    Customer Support
    Canva
    ClickUp
    File Management
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How to Hire an Administrative Assistant

To boost efficiency and organization, many companies hire Administrative Assistants. They add to the smooth running of a business. But sometimes, finding the right one can be challenging. Upwork gives you access to a large talent pool from which you can browse, interview, and hire the right administrative assistant. Writing a well-thought-out administrative assistant job description can help set the stage for your new administrative assistant by giving them clear guidelines and an idea of their day-to-day responsibilities.

What Is An Administrative Assistant?

An administrative assistant is a cost-effective, efficient way to get the on-demand help you need. Whether during busier times of the year when you need extra help or for a few hours a day to tackle weekly upkeep, an administrative assistant can offer anyone from startups to larger organizations incredible ROI. Here, we’ll review just some of what a jack-of-all-trades admin can do for you, then give you a quick framework for writing up a great job description that will grab the attention of the best freelance admins.

An administrative assistant specializes in stepping in and taking on various tasks so individuals and teams can focus on their jobs, not the hours’ worth of peripheral, but very necessary, tasks associated with their work. 

Cost Of Hiring An Administrative Assistant

The first step to determining the cost of hiring an Administrative Assistant will be to define your needs. Rates can vary due to many factors, including expertise and experience, location, and market conditions.

Rates typically charged by Administrative Assistants on Upwork are:

Beginner: $10 per hour

Intermediate: $20+ per hour

Administrative Assistant Solutions for Businesses

Many individuals, teams, or businesses across nearly every industry (legal, medical, educational, startups, sales—you name it) hire administrative assistants to handle things like:

  • Managed calendar for individuals or teams, coordinating meetings, appointments, calls, conferences, etc.
  • Inbox assistance, reading, prioritizing, and responding to emails
  • General CRM administration support
  • Data entry and maintaining electronic filing systems
  • Marketing support (e.g., posting to social media, scheduling posts, or responding to reviews or inquiries)
  • Bookkeeping
  • Help setting up and managing business or marketing automation
  • Industry-specific work (whether unique to your business or field, be it medical, legal, government, etc.)

How do you hire an  Administrative Assistant?

You can source an Administrative Assistant on Upwork by following these three steps:

  1. Write a project description. You’ll want to determine the scope of work and the skills and requirements you seek in an Administrative Assistant. 
  2. Post it on Upwork. Once you’ve written a project description, simply post it to Upwork. Follow the prompts to help you input the information you collected to scope out your project. 
  3. Shortlist and interview Administrative Assistant. Once the proposals start coming in, create a shortlist of the professionals you want to interview. 

Administrative Assistant FAQ

How do you write an Administrative Assistant job post?

Your job post is your chance to describe your project scope, budget, and talent needs. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project. 

Job post title

Create a simple title that describes what you’re looking for. The idea is to target the keywords your ideal candidate will likely type into a job search bar to find your project. Here are some sample Administrative Assistant job post titles:

  • Executive Administrative Assistant needed for corporate office
  • Our law firm is looking to hire an Administrative Assistant with legal knowledge

Project description

An effective Administrative Assistant job post should include:

  • Scope of work: List all the deliverables you’ll need from document creation to receipt record keeping
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts. 

Administrative Assistant Responsibilities

Here are some sample Administrative Assistant responsibilities you may want to include in your job post:

  • Manage and coordinate schedules for executives and team members
  • Organize and preserve paper and electronic files for efficient retrieval 
  • Order and maintain office supplies

Administrative Assistant Requirements and Qualifications

Here are some sample Administrative Assistant requirements and qualifications you may want to include in your job post:

  • Strong skills in Microsoft Office Suite
  • Strong organizational and time management skills
  • Must be trustworthy with sensitive data and information

Ready to free up space for more important tasks? Hire an Administrative Assistant on Upwork today!

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