Dorotea P.
Zagreb, Croatia
100%
Job Success
Top Rated
Customer Support Specialist and Virtual Assistant C+ level
$20.00/hr
My main skills include:
- Social Media Management
- Customer support via email and chat
- Handling escalations
- Order processing in Shopify
- Amending and editing orders
- Tracking orders and coordinating with suppliers as well as couriers
- Issuing refunds and replacements
- Quality assurance on tickets and emails
- Influencer outreach on Instagram for marketing
- VA Calendar Management
- VA Inbox Management
- VA Expense Reporting
- VA Travel Arrangement
- VC Research
- VC Business and Financial Analysis
- VA Calendar Management
- VA Inbox Management
- VA Expense Reporting
- VC Research
- VC Business and Financial Analysis
- VC Due Dilligence
- VC Capacity Analysis
- VC Drawdown and Fee Computation
The systems and apps I am highly proficient with:
- Microsoft Office (especially Microsoft Excel/Google Sheets)
- Google Drive, Gmail
- Zoom, Skype, Google Hangouts
- Shopify, Zendesk
- Canva, Photopea
- Instagram, Instagram Reels, TikTok, Business Suite
- Slack
Work history
Personal assistant for software company
5.00
Nov 27, 2023
-
Dec 18, 2023
"Great working with Dora"
Private earnings
Email Customer Support/ Virtual Assistant – with excellent communication skills.
5.00
Jan 27, 2022
-
Feb 1, 2023
"Goes above and beyond the job description. Reliable and hard working."
Private earnings
Experienced VA for venture capital fund
Nov 27, 2022
-
Present
Job in progress
Private earnings
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Skills
- Social Media Account Setup
- Email Support
- Social Media Content
- Communications
- Email Communication
- Customer Care
- Startup Company
- Customer Retention Strategy
- Team Management
- English
- Executive Support