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Jose Maria Miguel G.
Cebu City, Philippines
100% Job Success
Top Rated

Customer Service/Chat, Email, Voice, Sales Support

Years of relentless pursuit in helping companies and enterprises hit their goals is one purpose I have in mind. I started provided unparalleled customer support in many different companies for almost ten years. Then, I was given a chance to manage an agency that handles customer support and many other related functions. The experience I have, starting from being a support representative, to becoming a manager, will definitely help me build my clients' strong asset-that is customer support. I am constantly maintaining good and satisfactory scores by staying focused, motivated, and driven. I am a self-starter and willing to learn to further develop not just myself but also the team I'm working with. I am currently handling campaigns for a clothing line, a general store, and a booking company. I have vast expertise and experience in fulfilling orders in Shopify through Aliexpress, Oberlo, dropified and graphic design. I also go through Walmart, Target, Bestbuy, and other sites in the search for products and then place those data on Google docs in an organized manner. I also do customer service through Chat, Email, and Voice for various eCommerce businesses as well as booking.com. I specialize in Customer service, Lead Generation, Market research, and eCommerce Management. Tools used: 1. Zendesk 2. Oberlo 3. Aliexpress 4. Telegram 5. Sprout 6. Talkdesk 7. Google sheets 8. Intercom 9. Trello 10. Hunter.io 11. snov.io 12. Skype 13. Dropified 14. Booking.com 15. Linkedin
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Skills

  • Email Communication
  • Trello
  • Shopify
  • Zendesk

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