You will get Customer service Agent :Your Needs, Our Priority
Project details
I bring five years of comprehensive experience in the call center industry, excelling in various roles from chat agent and phone support specialist to quality analyst and business process analyst. My diverse background has honed my adaptability, analytical skills, and commitment to delivering exceptional customer service. I am poised to leverage this extensive experience to contribute effectively to your business objectives.
Industry
Animals & Pets, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Energy, Events Planning, Food & Beverage, Hardware & Electronics, Lifestyle, Media & Entertainment, Medical & Pharmaceutical, Sports & Fitness, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 30 days |
Number of Hours of Work | 2 | 3 | 5 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Ebony
Customer Service Rep | Phone, Live Chat & Email Support | Salesforce
Kingston, Jamaica - 7:56 am local time
I’ve spent 5+ years in high-volume BPO environments managing exactly that moment, across phone, live chat, and email. I stay calm under pressure, communicate clearly, and make customers feel genuinely cared for, not just processed.
Here’s what you get:
• Fast, clear, professional support across phone, live chat, and email
• Complaint resolution and de-escalation that turns frustrated customers into satisfied ones
• I resolve order, billing, shipping, and returns issues accurately and without back-and-forth
• I listen actively to catch the real issue, not just the surface complaint
• I manage your CRM (Salesforce, Freshdesk, NICE CXone) with accuracy, keeping customer records reliable and current
Steps for completing your project
After purchasing the project, send requirements so Ebony can start the project.
Delivery time starts when Ebony receives requirements from you.
Ebony works on your project following the steps below.
Revisions may occur after the delivery date.
Customer service approach
I follow a structured project completion process: Initiation Planning Execution Monitoring and Adjustments Completion and Review