You will get Customer service Agent :Your Needs, Our Priority
Project details
I bring five years of comprehensive experience in the call center industry, excelling in various roles from chat agent and phone support specialist to quality analyst and business process analyst. My diverse background has honed my adaptability, analytical skills, and commitment to delivering exceptional customer service. I am poised to leverage this extensive experience to contribute effectively to your business objectives.
Industry
Animals & Pets, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Energy, Events Planning, Food & Beverage, Hardware & Electronics, Lifestyle, Media & Entertainment, Medical & Pharmaceutical, Sports & Fitness, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 30 days |
Number of Hours of Work | 2 | 3 | 5 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Ebony
Virtual Assistant & Customer Service Expert | 5+ Years in BPO | Salesf
Kingston, Jamaica - 8:24 am local time
Here’s what working with me looks like:
Your inbox gets organized. Your calendar runs smoothly. Your customers feel heard and valued. And you? You get your time back to focus on what actually grows your business.
Virtual Assistant Support
Calendar and schedule management, email management, travel booking, event planning, appointment scheduling, and document formatting (Word, PowerPoint, Excel)
Customer Service
Active listening, customer retention, complaint resolution, and CRM management (Salesforce). I don’t just resolve issues I leave your customers feeling genuinely taken care of.
Administrative Support
Inbox organization, file management, data entry, audio transcription, and keeping your day to day operations running without you having to think about it.
I don’t just complete tasks. I anticipate what’s needed and take initiative so nothing falls through the cracks. Whether you need a reliable right hand person for ongoing support or someone to take a project off your plate, I show up prepared, professional, and ready to deliver.
Steps for completing your project
After purchasing the project, send requirements so Ebony can start the project.
Delivery time starts when Ebony receives requirements from you.
Ebony works on your project following the steps below.
Revisions may occur after the delivery date.
Customer service approach
I follow a structured project completion process: Initiation Planning Execution Monitoring and Adjustments Completion and Review