You will get Customer service Agent :Your Needs, Our Priority
You will get Customer service Agent :Your Needs, Our Priority
Welcome kit
2 hours of full customer support
- Delivery Time 1 day
- Number of Hours of Work 2
- Social Media Replies
- Email Support
- Live Chat Support
1 day
delivery —
May 20, 2024
Revisions may occur after this date.
Upwork Payment Protection
Fund the project upfront. Ebony gets paid once you are satisfied with the work.
Project details
I bring five years of comprehensive experience in the call center industry, excelling in various roles from chat agent and phone support specialist to quality analyst and business process analyst. My diverse background has honed my adaptability, analytical skills, and commitment to delivering exceptional customer service. I am poised to leverage this extensive experience to contribute effectively to your business objectives.
Industry
Animals & Pets, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Energy, Events Planning, Food & Beverage, Hardware & Electronics, Lifestyle, Media & Entertainment, Medical & Pharmaceutical, Sports & Fitness, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 30 days |
Number of Hours of Work | 2 | 3 | 5 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Ebony
General Admin. Assistant
Kingston, Jamaica - 5:33 pm local time
My ultimate objective is to secure a position within an organization that values my expertise. I aspire to be part of a collaborative team that actively contributes to growth in the organization, creating a mutually beneficial relationship between job satisfaction and professional advancement.
I take pride in going the extra mile, as nothing compares to the fulfillment of hearing a "job well done".
Let me bring my wealth of experience and dedication to your organization, delivering exceptional results while ensuring your satisfaction.
Virtual Assistant Skills & Duties
► Calendar planning, scheduling
► Respond to emails and phone calls
► Book travel and accommodations
► Prepare customer spreadsheet and keep an online record
► Document formatting (Word/PPT/Excel)
►Preform marketing research
► Document formatting (Word/PPT/Excel)
► Planing and arranging events
► Scheduling appointments
Customer Service Skill
✅ Active listening
✅ Patience
✅ Empathetic and courteous
✅ CRM (salesforce)
✅ Detailed orientated
✅ Polite
✅Customer retention
✅Customer Satisfaction
Administrative Virtual Assistant
✅ Email management
✅ Payroll management
✅ Calendar management
Virtual Data Entry & Bookkeeping Assistant
✅ Enter and delete data
✅Transcribe audio records
✅ Complie and sort data after reviewing them
✅ Excel bookkeeping data entry
✅ Managing inventories
Steps for completing your project
After purchasing the project, send requirements so Ebony can start the project.
Delivery time starts when Ebony receives requirements from you.
Ebony works on your project following the steps below.
Revisions may occur after the delivery date.
Customer service approach
I follow a structured project completion process: Initiation Planning Execution Monitoring and Adjustments Completion and Review