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Check out a sample of the 1,778 Customer Service Representative jobs posted on Upwork
Less than 30 hrs/week
Hours needed
1 to 3 months
Duration
Intermediate
Experience level
We are seeking experienced Cold Calling Agents to join our freight brokerage team. As a Cold Calling Agent, you will be responsible for…
30+ hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience level
Who We Are: We are a small Catholic education start-up that is revolutionizing Catholic education. Think of your childhood Catholic re…
30+ hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience level
Flywheel Investors is seeking a dedicated Remote Real Estate Acquisitions Specialist with strong English skills. Flywheel Investors is…
30+ hrs/week
Hours needed
More than 6 months
Duration
Expert
Experience level
Remote Phone Customer Service Remote Customer Service Agents will provide inbound and some outbound customer service for our clients.…
30+ hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience level
Are you passionate about customer service and skilled in the art of social media engagement? Do you thrive in dynamic environments wher…
Less than 30 hrs/week
Hours needed
1 to 3 months
Duration
Expert
Experience level
We are a start-up providing customer service for luxury brands and we are looking for a Zendesk expert who can : - Complete configurat…
30+ hrs/week
Hours needed
More than 6 months
Duration
Entry
Experience level
Position Overview: We are seeking a highly motivated and results-driven Sales Development Representative to join our team. The ideal ca…
$800
Fixed-price
Intermediate
Experience level
We are seeking a dedicated and compassionate medical professional with a background in either nursing or medicine who is fluent in both…
Less than 30 hrs/week
Hours needed
3 to 6 months
Duration
Intermediate
Experience level
Looking for an experience customer service rep to support on our ecomm shop.
30+ hrs/week
Hours needed
Less than 1 month
Duration
Intermediate
Experience level
To expand our staff, we are building a team of business partners in the travel company. This is a great business opportunity to create,…
can earn $19–$35/hr.
$19 $35
Median hourly rates (USD)
How to Become a Freelance Customer Service Representative
Are you an effective communicator with a passion for helping others and solving problems? You may have what it takes to become a freelance customer service representative on Upwork.
What does a customer service representative do?
Customer service representatives are the face of a business or organization. They educate customers on products and services, manage customer complaints, process returns, and perform other tasks required for a business to maintain a healthy relationship with its customers.
Whether it's via call center, email, or live chat, customer support agents must be able to respond to questions and complaints in a friendly and professional manner. These problem solvers can address customer concerns in real time, remaining patient and collected even in the face of angry customers.
What skills are needed for a customer service representative?
The minimum qualification to become a customer service representative is typically a high school diploma or equivalent. Common skills a customer service agent should possess include:
- Attention to detail
- Problem-solving
- Strong written and verbal communication
- Industry- or product-specific customer service experience
- Familiarity with customer relationship management (CRM) apps (e.g., Salesforce, HubSpot)
- Ability to work from home in a quiet space
Should I get a customer service certification?
In addition to developing your customer service skills, obtaining a professional certification in customer service can help your Upwork profile stand out. Some popular customer service certifications include:
- Certified Customer Service Professional (CCSP) by the National Customer Service Association (NCSA)
- Certified Customer Experience Professional (CCXP) by the Customer Experience Professionals Association (CXPA)
What are the job responsibilities of a customer service representative?
Common customer service representative job responsibilities include:
- Answering customer questions via email, live chat, and telephone
- Troubleshooting customer complaints and issues in real time
- Collecting customer information and submitting support tickets for technical support
- Assisting customers with purchases, payment processing, and returns
- Managing customer relationships via a CRM platform
Think you have what it takes to reach the top percentile of customer service representatives on Upwork? Sign up on Upwork today!
Eager to learn more about customer service jobs on Upwork? Check out these additional resources:
Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this section. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyse and determine the tools or services that would best fit their specific needs and situation.
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