Executive Assistant & CSM (Customer Success Manager) - GHL Agency

ATTENTION!!! -- DO NOT APPLY UNLESS YOU MEET THE FOLLOWING 4 REQUIREMENTS: 1. LATAM NATIVE with laptop and reliable WiFi 2. GHL Certified / 2+ years direct GHL experience 3. FLUENT in English and Spanish (professional working proficiency) 4. Available to eventually transition to a 100% full-time position without side gig work *This role is expected to start on a project basis and transition to full-time as a 1099 contractor* Starting full time salary: $1,000 - $1,200/month USD depending on experience. - - - - - - - - - - - - - - - - What I am looking for: Bilingual Virtual Assistant who will help me grow my agency from 50 to 500 clients. This is a hybrid Executive Assistant / Customer Success Manager role. As the founder's true right hand you will split your time between supporting me directly and owning the client experience — from onboarding through ongoing support and long-term success. As our first client-facing hire, you'll play a key role in building the systems and processes that help the agency scale. Responsibilities will cover a broad range of activities including: Prospecting & Scheduling - Schedule sales calls with potential clients and manage enrollment and attendance for webinars and appointments Agency Systems - Support founder in building agency systems to enable scale (automations, AI integration, marketing efforts, etc.) Client Onboarding - Set up client accounts on various platforms including Google Workspace, Facebook, Go High Level, etc.Th GHL Onboarding - Walk clients through the setup and implementation of their sub account in GHL. Troubleshooting / Support - Answer client inquiries and questions related to GHL account, website updates Client Backlog - Follow up with clients to complete crucial tasks (customer lists, domain access, media content, coaching on how to use Lead Connector app and automations, etc.) General Admin - Organize Google Drive; create reports; any support founder needs Video editing using Opus Clip Managing YouTube Channel Supporting and managing Skool coaching community Other work as needed. PROFILE Excellent communication - English and Spanish Customer service - Excellent listener with commitment to customer success Tech & AI literacy - Proficient with High Level Platform, Google, Google Business Profile, FB ads, Domains & DNS records, etc. Quick learner - ready to acquire new skills and knowledge rapidly Attention to detail - meticulous, organized, and conscientious with all tasks Problem-Solver - Has a can-do attitude and is a highly motivated self-teacher who has a bias to action and actively looks for solutions. Proactive - a true builder who brings vision and suggestions, doesn't just wait to take orders. Type A Organization - thrives in a fast-moving environment but maintains structure and order SKILLS GHL (High Level) - (automations, settings, integrations, websites, funnels, etc.) AI - Claude, Chat GPT and other (integrations, direct application, etc.) Google - Workspace setup; Google Business Profile; Docs; Sheets; etc. Domain Management - Domain transfer, DNS records, etc. Customer Support - Direct interaction supporting clients (screen-sharing support to troubleshoot and address technical needs, inbound inquiries, and follow up with client backlog) Sales - Upsell and down-sell clients as needed 11/10 CANDIDATE BONUS SKILLS: Facebook & Google Ads; Video Editing; Canva / Graphic Design