Ontraport Support Assistant

We run a fully functional, active online course hosted natively inside Ontraport. The technical system, delivery pages, and automation sequences are completely built and working smoothly. We are looking to outsource day-to-day operations. These will include: 1. Act as the primary point of contact for student support. Handle manual inbound requests including login issues, password resets, and basic tech troubleshooting. 2. Systematically pull Ontraport reports to track critical metrics such as active subscription churn and course completion milestones. Put these metrics into a weekly/monthly report. We need a reliable partner to manage customer support ticketing, maintain clean data tagging, and run regular performance reporting. We estimate about 25 hours a month, mostly ON CALL - whenever a subscriber needs assistance or support in addition to small regular metrics reporting tasks. Qualifications: - Proven Ontraport Experience: Deep familiarity with Ontraport’s native CRM. - Prior experience handling student help desk tickets for online courses or digital products. - Ability to confidently navigate Ontraport's dashboard, build custom tracking metrics, and export clean reports. - Ability to work autonomously under a non-billable "Account Manager" user seat within our Ontraport ecosystem. Please submit a cover letter with your resume. Include an hourly rate and a description of your availability to be managing on-call hours in the Eastern Standard Timezone (EDT).