Account Provisioning Specialist

About Osano: Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape. About the Role: We're looking for an Account Provisioning Specialist to join our team and own the operational engine behind our customer accounts. This role is all about getting the details right after the sale: making sure that every contract change, upgrade, downgrade, and cancellation is accurately reflected across our systems, and that customers have exactly the accounts, licenses, and access they've paid for. Sitting at the intersection of Sales, Finance, Customer Success, and Product, you'll be the person who keeps our data clean and our systems in sync. When a deal closes or a contract changes, you make it real, provisioning accounts in the product, updating records in HubSpot, and reconciling billing in Stripe so nothing slips through the cracks. Responsibilities: Contract Changes & Account Provisioning *Process contract changes end to end, ensuring each one is accurately recorded across HubSpot, the Osano product, and Stripe. *Create and configure new customer accounts, provision licenses, and manage user access as deals close. *Execute account upgrades and downgrades, updating entitlements, licenses, and billing to match the new contract terms. *Handle cancellations cleanly, deprovisioning accounts and access and reconciling billing so records stay accurate. Account Maintenance & Onboarding Support *Perform ongoing operational administration of customer accounts throughout the customer lifecycle. *Support onboarding by standing up new accounts and access so customers can get started quickly and smoothly. *Manage licenses and access changes as customer teams grow, shrink, or restructure. Data Integrity & System Audits *Maintain data integrity, ensuring entitlements and usage records are accurate and consistent. *Run regular system audits to catch and correct discrepancies across HubSpot, the product, and Stripe before they become problems. *Complete system updates and reconcile data between platforms so every source of truth agrees. *Document processes and flag recurring issues, recommending improvements that make provisioning faster and more reliable. About You: *You're detail-oriented and organized. Small discrepancies bother you, and you catch them before anyone else does. *You're self-directed and dependable. Given a process and a queue of work, you run with it and follow through. *You enjoy clean systems and repeatable processes, and you're motivated to keep data accurate and tidy. *You're comfortable navigating multiple tools at once and moving information reliably between them. *You're excited about privacy, responsible AI, and building trustworthy technology. Must-Haves: *1–3 years of experience in operations, account administration, billing/revenue operations, order management, or a similar detail-driven role. *Strong attention to detail and a track record of accurate, error-free work. *Comfort working across multiple business systems (CRM, billing, and product admin tools). *Strong organizational skills and the ability to manage a steady queue of tasks and deadlines independently. *Clear written communication and the ability to collaborate cross-functionally with Sales, Finance, Customer Success, and Product. Nice-to-Haves: *Hands-on experience with HubSpot, Stripe, or similar CRM and billing platforms. *Familiarity with SaaS provisioning, license management, or user lifecycle processes. *Experience with usage-based or entitlement-based billing models. *Experience in privacy, legal tech, compliance, SaaS, or a regulated industry (industry knowledge can be taught — B2B SaaS experience is not required). *Familiarity with Notion, spreadsheets, or other documentation and data-hygiene tools. Why Us: We're a welcoming team that's dependable, curious, moves fast, and full of talented people We're a B-corporation with a mission that matters, in a high-growth space with significant potential You'll have access to our training program, well-defined career paths, and a leadership team that values professional development Importantly, this is post-sale operational work, not customer support. You won't be fielding help tickets or troubleshooting product questions. Instead, you'll focus on the administrative and provisioning tasks that keep the business running smoothly behind the scenes. This is an ideal role for someone who is system-oriented, detail-obsessed, loves clean data, and takes pride in building and following repeatable processes.