Airbnb Virtual Assistant (Co-Host) – Guest Messaging & Operations | EST Hours

About Us TheWanderlist is a boutique short-term rental company delivering thoughtfully designed homes and elevated guest experiences. As consistent Airbnb Superhosts, we are focused on quality, detail, and seamless stays. Role Overview We are seeking a reliable and detail-oriented Airbnb Virtual Assistant (Co-Host) to oversee guest communication and support daily operations. This role requires prompt, thoughtful, and empathetic communication, combined with strong organization and attention to detail. You will follow structured SOPs while ensuring each interaction reflects a calm, polished, and high-quality experience. Key Responsibilities Oversee Airbnb inbox with prompt (5–15 min) and thoughtful responses Manage guest inquiries, bookings, and claims with clarity and care Coordinate and process payment links for add-ons Liaise with cleaning team via WhatsApp to ensure quality standards, inventory accuracy, and timely damage reporting Track and follow through on maintenance tasks using Minut Maintain clear and consistent team communication via Slack Schedule 9:00 AM – 6:00 PM EST Coverage required 7 days per week (schedule may be shared) Communication Style Warm, calm, and professional Empathetic and reassuring, especially in time-sensitive situations Clear, structured, and composed Consistently aligned with Airbnb Superhost-level communication standards What Success Looks Like Inbox is consistently well-managed and near zero Guests receive prompt, thoughtful, and reassuring communication Operations run smoothly with no missed cleanings or check-in issues Cleaning, inventory, and maintenance issues are identified and flagged early Guests feel supported and at ease throughout their stay Requirements Experience with Airbnb or short-term rental operations Excellent written English with a natural, polished tone Highly responsive, organized, and detail-oriented Comfortable working across Slack, WhatsApp, and task management tools Able to follow SOPs while maintaining thoughtful communication To Apply, please include: Your experience with Airbnb or STR operations Your availability (EST) A short reply to the following scenario: A guest arrives before check-in and messages: “The code isn’t working. We’re at the door.” Please write how you would respond.