Appointment Setter / Lead Reactivation Specialist – Warm Leads Provided

APPOINTMENT SETTER / LEAD REACTIVATION SPECIALIST – WARM LEADS PROVIDED The Credit Lady | Remote Part-Time | 20–25 Hours Per Week | Long-Term Opportunity Starting Pay: $5.00 USD/Hour + Performance Bonuses PLEASE READ THE ENTIRE JOB POST BEFORE APPLYING. Candidates selected for interview consideration will be required to submit a short introduction video, a role-play video using our attached Appointment Setter Script, and verification of their home-office equipment. ABOUT THE POSITION The Credit Lady is looking for motivated, confident, energetic Appointment Setters / Lead Reactivation Specialists to join our growing sales team. WE PROVIDE THE LEADS — YOU PROVIDE THE CONVERSATION. We have a large database of consumers who previously requested information about improving their credit through Facebook, Instagram, Google, our website, and other marketing campaigns. These consumers originally reached out because they were interested in improving their credit for goals such as: 1. Buying a home 2. Purchasing or refinancing a vehicle 3. Improving their credit scores 4. Qualifying for better financing 5. Creating better financial opportunities You will NOT be responsible for generating your own leads or cold prospecting from purchased lists. Your job is to reconnect with our previous leads, find out whether they still need help, discover what they're trying to accomplish, and LIVE TRANSFER qualified and interested consumers to one of our Credit Consultants. You are NOT responsible for closing the sale. Our Credit Consultants handle the consultation, credit review, presentation, closing, enrollment, and onboarding process. YOUR JOB IS TO CREATE THE OPPORTUNITY. WHAT YOU'LL DO 1. Call previously generated warm and aged leads. 2. Follow our proven Appointment Setter call script. 3. Re-engage consumers who previously requested information about credit help. 4. Ask discovery questions to understand their current situation. 5. Identify the consumer's financial goal and why improving their credit matters to them. 6. Build rapport and create interest. 7. Handle basic objections. 8. LIVE TRANSFER qualified and interested prospects to our Credit Consultants. 9. Schedule appointments when a live transfer is unavailable or the consumer needs to speak at another time. 10. Follow up with leads by phone, text, and email when appropriate. 11. Maintain accurate notes and lead information. 12. Communicate with our U.S.-based sales team. COMPENSATION Starting Base Pay: $5.00 USD per hour PLUS performance incentives. 1. $2 for each Qualified Completed Live Transfer. 2. 15 Qualified Transfers in one week = $25 Weekly Performance Bonus. 3. 25+ Qualified Transfers in one week = $50 Weekly Performance Bonus. Weekly performance bonuses do not stack. You receive the highest bonus tier achieved. High-performing Appointment Setters may also qualify for additional hours, increased responsibilities, advancement opportunities, and future compensation growth. WHAT COUNTS AS A QUALIFIED LIVE TRANSFER? We reward QUALITY, not simply transferring calls. For a transfer to qualify: 1. You personally spoke with the consumer. 2. The consumer confirms they are interested in receiving help with their credit. 3. You identify their current financial goal or reason for wanting credit improvement. 4. The consumer agrees to speak with a Credit Consultant. 5. The consumer successfully connects with the Credit Consultant. Blind transfers, disconnected calls, wrong numbers, or consumers who clearly state they are not interested do NOT qualify. SCHEDULE This is a PART-TIME position designed around focused calling blocks. Monday–Friday Approximately 4–5 Hours Per Day Approximately 20–25 Hours Per Week You must be consistently available during your assigned U.S. Mountain Time shift. No weekends. Closed major U.S. holidays. Additional hours may become available based on performance and company needs. PERFORMANCE EXPECTATIONS This is a performance-driven position. Your #1 objective is generating QUALIFIED LIVE TRANSFERS to our Credit Consultants. Depending on your assigned shift, daily performance targets may include: 4-HOUR SHIFT 1. 150+ outbound dials OR 2. 2 hours total talk/handle time OR 3. 3 qualified live transfers 5-HOUR SHIFT 1. 185+ outbound dials OR 2. 2.5 hours total talk/handle time OR 3. 4 qualified live transfers We track performance including dials, conversations, qualified transfers, appointments, and resulting sales. Performance standards may be adjusted as we evaluate contact and conversion rates from our lead database. WHO WE'RE LOOKING FOR We're especially interested in candidates with experience in one or more of the following: 1. Appointment Setting 2. Lead Reactivation 3. Live Transfers 4. Outbound Calling 5. Telemarketing 6. Inside Sales 7. Call Centers 8. B2C Sales 9. Customer Service 10. Credit Repair 11. Financial Services 12. Mortgage 13. Debt Relief 14. Collections 15. Insurance 16. Automotive Finance 17. High-Volume Phone Sales Experience speaking with U.S. consumers is strongly preferred. Credit repair experience is helpful but NOT required. We will train the right candidate. WHAT WE'RE LOOKING FOR IN YOU 1. Fluent or highly proficient spoken English. 2. Clear and confident phone voice. 3. Strong English pronunciation and comprehension. 4. Ability to have natural conversations with U.S. consumers. 5. Strong listening skills. 6. Ability to follow a script without sounding robotic. 7. Strong rapport-building skills. 8. Basic objection-handling ability. 9. Comfortable making high-volume outbound calls. 10. Comfortable speaking with consumers who may have submitted their information several months ago. 11. Goal-oriented and competitive. 12. Reliable and consistent. 13. Coachable and willing to receive feedback. 14. Positive attitude. 15. Comfortable working in a performance-driven environment. SOFTWARE Experience with the following is helpful: 1. RingCentral 2. Google Sheets 3. Gmail 4. Google Chat 5. Google Meet 6. Google Calendar 7. Google Docs 8. Google Drive Experience with credit repair or credit monitoring software is a plus, but it is NOT required for this position. HOME OFFICE REQUIREMENTS Because you will be speaking with U.S. consumers remotely, you must have a reliable and professional home-office environment. You must have: 1. Reliable computer. 2. Two monitors. 3. Keyboard and mouse. 4. Reliable high-speed internet. 5. Ethernet connection from your modem/router directly to your computer. 6. Quality headset. 7. Webcam. 8. Computer desk and professional chair. 9. Quiet and private room suitable for customer calls. 10. Workspace with a door that can be closed for privacy. REQUIRED TO BE CONSIDERED FOR AN INTERVIEW PLEASE READ THIS SECTION CAREFULLY. If you are selected for interview consideration, you will be asked to complete the following BEFORE your interview is scheduled: 1. INTRODUCTION VIDEO Record a short 1–2 minute video introducing yourself. Tell us: Your name and location. Your previous appointment-setting, outbound calling, sales, or customer-service experience. Your experience speaking with U.S. consumers. Why you believe you would be a great fit for The Credit Lady. We want to see your personality, confidence, communication style, and spoken English. 2. APPOINTMENT SETTER ROLE-PLAY VIDEO An Appointment Setter Script is attached to this Upwork job posting. Record a video of yourself reading and role-playing the attached script as though you were actually speaking with one of our U.S. customers on the phone. DO NOT simply rush through and read the words. We want to hear how you would actually sound on a customer call. We will be evaluating: Your spoken English. Pronunciation. Confidence. Energy. Tone. Personality. Ability to follow the script. Ability to sound conversational rather than robotic. Rapport-building ability. Overall phone presence. 3. INTERNET SPEED TEST Provide a screenshot of your current internet speed test results. 4. HOME OFFICE PHOTOS Provide photos of the room where you will be working, including all four walls. 5. PRIVATE WORKSPACE VERIFICATION Provide a photo showing that your workspace has a door that can be closed for privacy. 6. ETHERNET VERIFICATION Provide a photo showing the ethernet connection between your computer and modem/router. A hardwired internet connection is required during working hours. 7. COMPLETE WORKSTATION PHOTOS Provide photos showing your: Computer. Two monitors. Keyboard. Mouse. Desk. Chair. Webcam. Headset. Ethernet setup. IMPORTANT: Please do not apply if you are unwilling or unable to complete these interview requirements. We communicate with U.S. consumers by phone every day, so strong spoken English, reliable equipment, a professional workspace, and confident phone communication are essential. GROWTH OPPORTUNITIES We are looking for people who want more than a short-term freelance project. Strong performers may qualify for: 1. Additional weekly hours. 2. Increased responsibilities. 3. Additional performance incentives. 4. Lead Setter / Team Lead opportunities. 5. Sales training. 6. Advancement opportunities within The Credit Lady. 7. Long-term opportunities with our growing company. ABOUT THE CREDIT LADY The Credit Lady helps consumers improve their credit so they can work toward goals such as homeownership, reliable transportation, better financing, and stronger financial opportunities. Our mission is: "Provide a Better Tomorrow for the People of Today." We're looking for people who can represent that mission professionally on every call. If you're confident on the phone, competitive, coachable, reliable, and know how to turn an old lead into a NEW CONVERSATION, we want to hear from you. Apply today and make sure you are prepared to complete the video and home-office verification requirements if selected for an interview.