B2B SaaS Revenue Operations Specialist – HubSpot, Billing & Contracts

We’re looking for a highly organized Revenue Operations Specialist to help run the commercial operations of Frienzy, a growing B2B SaaS company serving travel companies. Our Customer Success team owns the customer relationship. Your job is to make sure every deal we close gets properly contracted, activated, billed, collected, tracked, and renewed. What You’ll Own * Maintain accurate deal and customer records in HubSpot * Track signed contracts, start dates, renewal dates, pricing, and contract terms * Make sure Closed Won customers actually activate and begin billing * Reconcile booked MRR vs. actively billing MRR * Monitor Stripe for failed payments and delinquent accounts * Follow up professionally on overdue invoices and payment issues * Manage cancellation and renewal requests according to contract terms * Identify contracts approaching renewal or notice deadlines * Coordinate with Customer Success on activations and customer issues * Maintain clean revenue reporting and dashboards * Flag contract disputes or material commercial issues to the CEO * Improve and automate our RevOps workflows over time Systems Experience with the following is strongly preferred: * HubSpot * Stripe * Google Sheets / Excel * B2B SaaS contracts and recurring billing * Accounts receivable / collections * CRM workflow automation What We’re Looking For * Extremely organized and detail-oriented * Strong written and spoken English * Comfortable communicating directly with U.S. business customers * Experience in SaaS Revenue Operations, Sales Operations, Billing Operations, or Finance Operations * Comfortable reading contracts and identifying important commercial terms * Confident following up on outstanding payments * Able to work independently and proactively flag problems * Comfortable working some U.S. Central Time hours This is not primarily a sales or Customer Success role. We already have people responsible for closing deals and managing customer relationships. You will be the person responsible for making sure the revenue operation runs correctly after a deal is signed. Success Looks Like At any point, you should be able to tell us: * Current billing MRR * Booked MRR not yet billing * Revenue activating in the next 30 days * Past-due revenue * Failed payments * Upcoming renewals * Outstanding contract issues * Anything requiring CEO attention Our goal is to build a highly organized company where no signed revenue falls through the cracks. To Apply Please include: 1. Your experience with HubSpot 2. Your experience with Stripe or subscription billing 3. Any experience managing SaaS contracts, renewals, AR, or collections 4. Your availability during U.S. Central Time 5. A short response to this scenario: A customer signed a 12-month agreement, has been billing for four months, and emails saying they want to cancel immediately. What steps would you take before responding?