Bilingual Customer Service Representative – English/Spanish – Long Term

Ross Business Center is looking for a reliable, organized, and friendly Bilingual Customer Service Representative to join our team remotely. We are a U.S.-based company providing services in Real Estate, Property Management, Accounting & Taxes, and Insurance. Responsibilities Answer and return client phone calls. Respond to WhatsApp messages, emails, and client inquiries. Follow up with clients regarding pending documents and requests. Schedule appointments and consultations. Update client information and notes in our CRM. Create and follow up on tasks assigned to different departments. Route calls and messages to the appropriate team member. Provide general information about our services. Maintain professional and friendly communication with clients. Follow up on leads and existing clients. Assist with basic administrative tasks as needed. Requirements Fluent or advanced English and Spanish. Excellent verbal and written communication skills. Strong customer service skills. Reliable internet connection and computer. Comfortable making and receiving phone calls in English. Organized and able to manage multiple tasks. Experience with customer service, virtual assistance, call centers, or administrative work preferred. Experience with Microsoft 365, Teams, Outlook, CRM systems, or Dynamics 365 is a plus. Must be available during U.S. Eastern Time business hours. Schedule Monday through Friday & every other Saturday Availability during normal U.S. Eastern Time business hours is required. This is a long-term position with the opportunity to grow within the company. To Apply Please include: A brief introduction about yourself. Your previous customer service experience. Your level of English. Your availability. The computer and internet connection you use. A short voice recording or video introducing yourself in English. Your expected monthly compensation. Please begin your application with the words “ROSS CUSTOMER SERVICE” so we know you have read the entire job description.