Bilingual (English/Spanish) Virtual Medical Office Appointment Scheduler – AthenaOne Experience

Job Description: We are looking for a reliable, detail-oriented Virtual Medical Office Appointment Scheduler to join our team full-time on a long-term basis. This is a remote position supporting a busy medical practice with patient scheduling and front-office coordination. Responsibilities: Schedule, reschedule, and confirm patient appointments Answer inbound calls and communicate professionally with patients in both English and Spanish Navigate and manage scheduling within AthenaOne (Athenahealth) Verify patient information and maintain accurate records Coordinate with clinical staff regarding scheduling needs Requirements: Fluent in both English and Spanish (written and spoken) Strong work ethic and reliability — punctual, dependable, and professional Must be able to type using both hands (touch typing required) Direct experience with AthenaOne scheduling software required Noise-cancelling headphones required VPN required High-speed, stable internet connection required (no rural/satellite or unstable connections) Quiet, professional home office environment Proof of HIPAA/confidentiality training (certificate or documentation) Schedule: 40 hours/week, Monday–Friday 8:00 AM – 5:00 PM Eastern Time (USA) — must be available and reliable during these hours This is a long-term, ongoing contract position To Be Considered, You MUST Submit: A short voice recording/audio file (introducing yourself in English and Spanish) A screenshot of your internet speed test (e.g., speedtest.net results) Proof of HIPAA/confidentiality training (certificate) Applicants must have a verified Upwork account Applications missing any of the above will not be considered. Job Type: Long-term, full-time contract Hours: 40 hrs/week, 8am–5pm EST Location: Remote (must work Eastern Time hours regardless of physical location)