Brand account antanglement and ranking status problems for tree service
Only freelancers located in the U.S. may apply.U.S. located freelancers only
technical background of what has happened over the last 3.5 years so you understand the exact scope of this project. I am looking for an expert who understands Google’s monetization architecture, payment profile hierarchies, account security, and Google Business Profile (GBP) policies to help untangle this backend mess and recover my accounts through official channels. 1. Local SEO History, Review Loss & Business Profile Cross-Contamination Historically, my primary income came from two local service entities: Affordable Tree Service and Home Improvements and Baker's Tree Service LLC. Through targeted local SEO, optimized Google My Business profiles, and strong review signals, I successfully held the top two local map pack rankings (#1 and #2) side-by-side, averaging roughly 45 inbound calls a day. Loss of Hundreds of Authentic Reviews: Over years of operation, I built up hundreds of genuine Google reviews by collecting one from every completed job. I still have the client contact records and job histories for these real customers. However, when Google migrated from Google My Business to Google Maps/Profiles, these listings were suspended and hundreds of reviews vanished from Google. I later discovered these exact reviews had been scraped and archived on third-party sites like the Better Business Bureau (BBB) and the Georgia Chamber of Commerce, though they no longer appear on Google. Profile Cross-Contamination: The situation deteriorated further when I launched a separate entity—a Drone Shop—which was directly tied to my monetized YouTube channel. The third-party contractor I brought in mistakenly used the established Tree Service Brand Account and payments profile to manage posting, ads, and monetization for the Drone Shop. Cross-linking a local service business with an e-commerce/content brand completely scrambled my Google Payments hierarchy, triggered AdSense conflicts, wiped out my local SEO authority, and caused my tree services to drop off Google Maps entirely, cutting off my daily phone leads. 2. Contractor Fraud, Bank Breach & Compromised Accounts Unauthorized Forgery: To try and fix the AdSense errors, I hired a contractor on Fiverr. Explicitly against my instructions, this individual submitted a forged state ID with an edited address to Google. The document alteration was obvious, triggering severe fraud flags in Google’s automated system. Security Compromise: This same contractor compromised my linked bank accounts during the process. Persistent Account Deletion Failure: I attempted to delete secondary Gmail accounts tied to this entangled setup, but because the accounts were hacked, the unauthorized parties continue to access them. Because Google requires an uninterrupted period of complete inactivity (up to 90 days) for an account to permanently purge, the ongoing hacker activity continuously resets the timer. The accounts refuse to delete, remaining stuck in limbo and continuously feeding into the backend AdSense duplicate profile errors. 3. Identity Verification Lock & Account History Address Mismatch & Limit Reached: I initially attempted to complete YouTube/AdSense identity verification using my state driver's license. I did not realize the address on the ID had to match the exact billing address on the primary Google payments profile. After multiple failed attempts due to the mismatch, the system hit its maximum upload limit and triggered a hard lockout. The backend will no longer accept documentation uploads. 3.5 Years of Unresolved Escalations: Over the last 3.5 years, I have submitted multiple support tickets and sent letters to Google’s legal team, but I have been unable to reach a human representative who can untangle the backend profiles and perform a manual identity reset. 4. Business Objective & Pivot Back to Tree Services I originally attempted to transition away from tree work by launching the Drone Shop, but that e-commerce venture did not pan out. I am pivoting back full-time to my tree service business. I firmly believe that by purging the compromised secondary accounts, untangling the cross-linked payment profiles, and cleaning up the backend brand confusion, we can clear the entity errors suppressing my online presence. Resolving this Google ecosystem conflict is essential to unlocking my 3.5 years of held YouTube revenue, reinstating my Google Business Profiles, recovering my original review authority, restoring my local map pack rankings, and getting daily customer calls flowing again. 5. Summary of What Needs to Be Accomplished Backend Profile & Security Audit: Audit and untangle the crossed payment profiles, AdSense accounts, and Brand Account links between the Drone Shop entity, the Tree Service entities (Affordable Tree Service and Home Improvements / Baker's Tree Service LLC), and isolate/secure compromised email accounts. Identity Verification Reset: Navigate official Google/YouTube support escalation paths (or Creator Support) to request a manual identity verification reset and lift the maxed-out upload lock. Release Held Earnings: Successfully link a verified, compliant AdSense profile to the YouTube channel to release roughly 3.5 years of accrued monetization earnings. Local SEO, GBP & Review Reinstatement: Advise on the proper reinstatement path for my local tree service Google Business Profiles, including strategies to recover/re-attribute lost client reviews so I can restore my map rankings and phone lead volume. All official, unedited government IDs, tax documents, and business registration records matching my real identity are ready for official submission. We will strictly follow Google’s Terms of Service—no shortcuts or document edits. Please review these details and reply with your specific approach to resolving a multi-layered identity lockout, security breach, review recovery, and backend profile cross-contamination of this scale.
- More than 30 hrs/weekHourly
- 1-3 monthsDuration
- ExpertExperience Level
$60.00
-
$100.00
Hourly- Remote Job
- Ongoing projectProject Type
Skills and Expertise
Activity on this job
- Proposals:5 to 10
- Interviewing:0
- Invites sent:0
- Unanswered invites:0
About the client
- United States8:35 AM
Explore similar jobs on Upwork
How it works
Create your free profileHighlight your skills and experience, show your portfolio, and set your ideal pay rate.
Work the way you wantApply for jobs, create easy-to-by projects, or access exclusive opportunities that come to you.
Get paid securelyFrom contract to payment, we help you work safely and get paid securely.
About Upwork
- 4.9/5(Average rating of clients by professionals)
- G2 2021#1 freelance platform
- 49,000+Signed contract every week
- $2.3BFreelancers earned on Upwork in 2020
Find the best freelance jobs
Growing your career is as easy as creating a free profile and finding work like this that fits your skills.
Trusted by