Business Process & Systems Manager

About Bridgeview Capital Holdings, LLC Bridgeview Capital Holdings is a growing residential real estate investment company focused on building efficient, scalable systems that support long-term growth. We believe exceptional operations are the foundation of exceptional results. As our company continues to expand, we're seeking an experienced Process Improvement Manager to evaluate every aspect of our business, identify operational inefficiencies, and implement systems that improve performance across all departments. This is not a maintenance role we're looking for someone who enjoys analyzing operations, challenging the status quo, and building better ways of doing business. Position Summary The Process Improvement Manager will be responsible for auditing existing business processes, documenting and developing Standard Operating Procedures (SOPs), implementing operational improvements, and driving organization-wide efficiency. This individual will work directly with leadership and have the authority to redesign workflows, recommend and implement new systems, and establish accountability through measurable performance metrics. Responsibilities Conduct comprehensive operational audits across all departments. Identify bottlenecks, inefficiencies, and opportunities for improvement. Develop, document, and maintain company-wide Standard Operating Procedures (SOPs). Create scalable workflows that improve consistency and reduce operational risk. Standardize and optimize AppFolio workflows and operational processes. Analyze existing business systems and recommend improvements. Lead implementation of new operational processes from planning through execution. Create process maps and documentation for critical business functions. Develop KPIs, scorecards, and reporting systems that measure operational performance. Collaborate with department leaders to ensure successful adoption of new processes. Train team members on updated procedures and operational standards. Monitor implementation results and continuously improve processes based on performance data. Drive automation initiatives that reduce manual work and increase productivity. Departments You'll Work With Acquisitions Property Management Construction & Rehabilitation Accounting Leasing Qualifications Required 5+ years of experience improving business operations, process management, or operational excellence. Proven experience creating and implementing SOPs. Strong process mapping and workflow design experience. Experience managing cross-functional operational improvement projects. Excellent analytical and problem-solving skills. Strong communication and organizational abilities. Ability to independently identify problems and implement solutions. Preferred Experience with AppFolio Property Manager. Residential real estate investment or property management experience. Experience implementing workflow automation. Experience creating KPI dashboards and operational reporting. Familiarity with RingCentral or similar business communication platforms. Experience leading organizational change initiatives. What Success Looks Like Within 6 months, you will have: Documented SOPs for every major department. Standardized AppFolio workflows across the organization. Implemented weekly KPI reporting for leadership. Increased operational accountability through measurable metrics. Reduced processing times and eliminated unnecessary operational bottlenecks. Established scalable systems that support continued company growth. Built a culture of continuous process improvement throughout the organization. What We're Looking For We're searching for someone who naturally asks: "Why are we doing it this way?" "Can this be automated?" "How can we make this more efficient?" "How do we build a system that scales?" You thrive on solving operational challenges, creating order from complexity, and helping organizations operate at a higher level. If you're passionate about building systems, improving efficiency, and making a measurable impact, we'd love to hear from you.