COMPLIANCE ONLY: TikTok Ads Account Reinstatement Specialist (Policy / Manual Review Escalation)

Posted 2 weeks ago

Worldwide

Summary

URGENT: TikTok Ad Account Reinstatement & Unsuspension Specialist DO NOT APPLY IF YOU ARE AN AGENCY OR MEDIA BUYER. We are an e-commerce growth agency seeking an expert TikTok Reinstatement & Compliance Specialist to un-suspend a falsely flagged ad account after all standard internal agency and support channels have failed. Our single goal is full account reinstatement, unsuspension, and complete policy compliance. Client Type: Brick-and-mortar family museum / physical tourism attraction. All ad creatives are clean, 100% compliant family tourism videos. Ad Spend Potential: $100k+ annual budget ready to resume spending immediately upon reinstatement. What We Have Already Tried (And Why We Are On Upwork) We have spent months attempting to resolve this false-positive suspension through official channels without success: In-Platform Written Appeals: Submitted formal written appeals explaining the client is a legitimate physical landmark. The appeal was rejected almost immediately by automated bots under a generic "Fraud / Suspicious Behavior" policy reason. Payment Method Updates: Attempted updating credit cards / payment profiles, which immediately threw automated system errors due to the account's flagged status. TikTok Account Rep Escalations: Escalated directly through our assigned TikTok Account Representative (Shiena Tolentino). She submitted internal Athena escalation tickets, but confirmed reps do not have backend override access over internal Policy & Compliance decisions once an appeal is auto-denied. Because standard support channels, automated appeal forms, and assigned agency reps have hit a complete brick wall, we are hiring an Upwork specialist who possesses direct, specialized policy escalation pathways to force a genuine manual human review. What We Need From You Manual Policy Escalation: Bypass standard automated bot denials and submit a high-priority compliance escalation that reaches a human decision-maker. Full Account Reinstatement: Lift the false-positive ban and restore active ad spending capabilities. Compliance Audit: Verify that all underlying settings, billing, and creative assets are 100% compliant to prevent future automated sweeps. Qualifications Proven track record of unsuspending and reinstating TikTok Ad Accounts after both in-platform appeals and assigned agency reps have failed. Deep understanding of TikTok Advertising Policies, internal compliance workflows, and manual escalation channels. Ability to start immediately and move with extreme urgency.

  • Less than 30 hrs/week
    Hourly
  • 1-3 months
    Duration
  • Intermediate
    Experience Level
  • $45.00

    -

    $60.00

    Hourly
  • Remote Job
  • Ongoing project
    Project Type
Skills and Expertise
Mandatory skills
TikTok
Video Advertising
Activity on this job
  • Proposals:Less than 5
  • Last viewed by client:yesterday
  • Interviewing:
    2
  • Invites sent:
    20
  • Unanswered invites:
    12
About the client
Member since Jun 1, 2009
  • United States
    Union8:44 AM
  • $39K total spent
    77 hires, 3 active
  • 1,019 hours
  • Sales & Marketing
    Small company (2-9 people)

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