Chargeback & Dispute Virtual Assistant — E-Commerce

We are looking for an experienced Chargeback & Dispute Virtual Assistant to help manage and respond to payment disputes for our e-commerce business. The ideal candidate should have hands-on experience handling chargebacks, reviewing transaction details, collecting evidence, and preparing strong representment responses to help reduce losses. Responsibilities Monitor and manage incoming chargebacks and payment disputes Review each dispute and identify the reason for the chargeback Gather relevant evidence such as order details, tracking information, customer communication, and payment records Prepare and submit professional chargeback representment responses Track dispute deadlines and case statuses Maintain accurate records of all disputes Identify recurring issues that may be causing chargebacks Coordinate with customer support and fulfillment teams when additional information is needed Help improve processes to reduce future chargebacks and disputes Requirements Previous experience handling e-commerce chargebacks and disputes Strong understanding of chargeback reason codes and dispute processes Experience with Shopify and payment platforms is a plus Good written English and communication skills Strong attention to detail Ability to review large amounts of information accurately Good organizational and time-management skills Ability to work independently and meet deadlines Preferred Experience Experience with platforms such as Shopify, Stripe, PayPal, Shopify Payments, or other payment processors is highly preferred. We are looking for someone reliable who can take ownership of the chargeback process and help us win more disputes while reducing future chargeback rates. To Apply Please tell us about your previous experience with chargebacks, disputes, and e-commerce. Also mention which payment platforms you have worked with and approximately how many disputes you have handled.