Client Marketing Manager

# Client Marketing Manager (Healthcare) - Steer Health **Job type:** Freelance / Contract, with potential to convert to long-term engagement **Hours:** 30-40 hrs/week, US business hours (Central Time preferred) **Location:** Remote (Dallas/Irving, TX a plus) ## About Steer Health Steer Health is an AI-native growth platform for health systems and medical practices, headquartered in Irving, Texas. Our platform (Luna) helps hospitals, specialty groups, and clinics attract patients, automate their front door, and grow revenue. Our customers include health systems, orthopedic and spine groups, eye care practices, and multi-site specialty organizations across the US. Our clients trust us not just with software, but with their growth. That means marketing execution on their behalf: campaigns, landing pages, local SEO, paid ads coordination, review management, and reporting. This role is the person who owns that relationship and makes it run. ## The Role We are hiring a Client Marketing Manager to be the primary marketing point of contact for a portfolio of healthcare clients. You will be the face of Steer's marketing services: gathering what clients need, responding quickly and warmly, translating requests into clear action items, and driving our internal team (designers, ad specialists, SEO, and web) to execute on the client's behalf. This is not a heads-down production role. It is a client-facing coordination and execution role for someone who loves making customers feel heard, keeps every ball in the air, and never lets a request go stale. ## What You Will Do - Act as the day-to-day marketing contact for assigned clients: emails, calls, and scheduled check-ins - Respond to client requests promptly (same business day, ideally within a few hours) and keep clients updated proactively so they never have to chase us - Run recurring client marketing calls: set agendas, capture action items, send clear recaps with owners and dates - Translate client goals into briefs and tickets for our internal team (paid ads, SEO, design, web, content) and drive them to completion - Own execution on the client's behalf: coordinate campaign launches, landing pages, Google Business Profile updates, review responses, email/SMS campaigns, and seasonal promotions - Track deliverables and deadlines across multiple clients simultaneously; escalate blockers early - Prepare and present monthly performance reports (traffic, leads, appointments, campaign results) in plain, client-friendly language - Spot growth opportunities for clients and bring proactive ideas, not just reactive task management - Maintain clean documentation of each client's brands, assets, approvals, and preferences ## What We Are Looking For - 3+ years in client-facing marketing roles: account management at an agency, client success in a marketing context, or marketing management for multi-location businesses - Exceptional written and verbal communication; warm, professional, and clear. Clients should feel taken care of after every interaction - Genuinely customer-friendly temperament: patient, positive, and calm under pressure, including when a client is frustrated - Fast, reliable responsiveness during US business hours; you treat response time as part of the product - Strong project management instincts: you can juggle 6-10 clients, keep trackers current, and never drop a request - Comfort with digital marketing fundamentals: Google Ads and LinkedIn basics, local SEO, landing pages, email/SMS campaigns, and analytics reporting - Ability to direct and quality-check work from designers, writers, and ad specialists - Healthcare, medical practice, or agency experience serving local/multi-location businesses is a strong plus - Familiarity with tools like HubSpot or similar CRMs, Google Analytics, Google Business Profile, project trackers (Asana, ClickUp, or similar) ## What Success Looks Like - Clients describe you as responsive, organized, and a pleasure to work with - Every client request is acknowledged same day and tracked to completion - Monthly reports go out on time, and clients understand exactly what we did and what it produced - Our internal team always knows what to build, for whom, and by when - Client retention and expansion improve because clients feel genuinely supported ## How to Apply Please include: 1. A short note on a client relationship you managed: how you kept them happy and what results you drove 2. Your typical response-time standard for client requests 3. Two examples of marketing work you coordinated end to end (campaign, launch, or report) 4. Your availability during US Central business hours and your hourly rate Start your application with the word "Compass" so we know you read the full post.