HR Client Service Manager

We are seeking an HR Client Service Manager to serve as a trusted partner, advocate, and HR resource for our international clients and their US-based employees. The role involves providing HR support, managing client relationships, and ensuring compliance with US employment laws. The ideal candidate will have experience in HR and client service management, with a strong understanding of US employment regulations. Our clients are international companies navigating the complexity of operating in the United States. They rely on our company to be more than a vendor — they need a knowledgeable partner who understands US employment law, anticipates what their employees need, and communicates across cultures and time zones with clarity and care. That’s exactly what this role delivers. This is a blended role: part client relationship manager, part HR advisor, part implementation and onboarding specialist. You’ll be equally comfortable walking a client through a compliance question, guiding a US employee through their benefits options, and ensuring a new client engagement launches without a hitch. This role primarily supports: • PEO+ Cross-Border Support — HR, payroll, benefits, and compliance support for international clients who maintain their own US entity. Foothold America partners with Vensure to deliver an integrated HR, payroll, and benefits experience. • People Partnership Services — A relationship-forward HR service model for international clients seeking a dedicated US HR partner. This service line is built on the principle that our clients’ US employees deserve the same quality of HR support as any domestic workforce — and that international employers deserve a bridge they can trust. Required Qualifications • 3–5 years of HR generalist, HR business partner, or client-facing HR experience, ideally within a PEO, EOR, HR outsourcing, or professional services environment • Working knowledge of US federal and multi-state employment law, including onboarding compliance, leave laws, FLSA, and employee relations best practices • Demonstrated experience managing multiple client or stakeholder relationships simultaneously, with a track record of delivering a high-quality service experience • Strong communication skills — written and verbal — with the ability to translate complex HR and compliance topics into clear, actionable guidance for international clients • Comfort working across cultures and time zones, with an understanding of the unique dynamics that come with supporting international employers operating in the US • Highly organized with strong attention to detail and the ability to manage competing priorities without dropping the ball • Proficiency in HubSpot (CRM) and Notion, or demonstrated ability to quickly learn and adopt new platforms • Ability to work independently in a remote environment while staying closely connected to team processes and client commitments • Ability to work hours that are conducive to the time zone of our clients (BST)