Client Success Manager (Marketing) long-term

The Client Success Manager (CSM) owns post-sale relationships. You turn signed accounts into long-term growth partners by bridging client strategy with internal execution. You will lead client communications and coordinate our marketing pod (PPC Media Buyers, Creatives, Designers, and Copywriters) to ensure campaigns deliver measurable ROI, renew, and scale. Core Responsibilities - Client Strategy & Ownership: Act as the main point of contact for key accounts. Lead regular review calls, analyze campaign performance (ROAS, CPA, conversion rates), and build clear growth roadmaps. - Pod & Delivery Coordination: Translate client goals into creative and media briefs. Lead weekly sprint meetings with internal marketers to ensure on-time delivery and campaign performance. - Account Health & Risk Management: Monitor performance indicators and client sentiment. Intervene quickly on underperforming accounts with actionable recovery plans. - Account Expansion: Identify cross-sell and upsell opportunities (channel expansions, creative add-ons, budget scaling) to grow account revenue. - Team & Operations: Manage CS Coordinators, enforce communication and delivery SLAs, and refine onboarding and reporting SOPs. Key Qualifications - Agency Experience: Proven track record managing client relationships in a digital marketing or performance agency. - Marketing Fluency: Solid understanding of paid media (Meta, Google), funnel mechanics, ad creative, and core performance metrics (ROAS, CPA, CPL). - Team Orchestration: Ability to translate strategy into clear directives for media buyers, graphic designers, and copywriters. - Account Management: Strong executive presence, communication skills, and focus on revenue retention and expansion. Compensation & Benefits Competitive Pay: Base salary + performance-based bonuses. - 100% Remote: Work from anywhere during core operational hours. - Work-Life Schedule: Fixed schedule from 8:00 AM to 4:00 PM CST (Monday to Friday). - Creative Environment: Collaborative, highly creative team of skilled performance marketers and designers. - Positive Culture: Friendly, supportive work environment built on trust and direct communication. - Recognition Programs: Regular acknowledgment and rewards for top performance and client wins. - Career Growth: Long-term advancement opportunities as our team and agency scale.