Client Success Manager - RevOps

We are looking for a highly organized, technically capable Client Success Manager to own client relationships within our performance marketing business. The right person is equally comfortable communicating with a client, investigating campaign performance, working inside call and lead platforms, coordinating with internal teams, and identifying problems before they become client problems. We need someone who takes ownership, communicates exceptionally well, asks smart questions, and thrives in a fast-moving environment where wearing multiple hats is part of the job. Responsibilities include: * Manage day-to-day client communication and campaign requests. * Provide clear updates on performance, volume, quality and operational issues. * Understand what clients are asking for—and identify what information is missing before executing. * Ask thoughtful follow-up questions rather than making assumptions. * Translate client requests into clear internal action items. * Manage expectations around volume, campaign changes, timelines and performance. * Identify potential issues proactively rather than waiting for clients to raise them. You don't need to be a developer, but you must be technically savvy. You should understand how call and lead generation campaigns operate and be comfortable investigating what happened when something doesn't look right. If you're serious about applying for this role, complete the client simulation here (Make a copy and add your name in the title) https://docs.google.com/document/d/1lz679Dgpt18xcbnngBN82zpnGF1GmpoQzNiXItbMqjY/edit?usp=sharing Best, Christina