Community Manager / Student Success Specialist for Online Education

# HIRING: Community Manager / Student Success Specialist **Industry:** Online Education / High-Ticket Sales Education **Role:** Community Manager / Student Success Specialist **Schedule:** Part-Time — 5–15 hours per week **Compensation:** $20–$25/hour or fixed monthly compensation, depending on experience + potential performance bonuses/commissions **Language:** Excellent English required **Community Size:** ~100 students ## About the Role We're looking for a highly communicative, energetic, and supportive Community Manager / Student Success Specialist to help manage and support our two online student communities. This is **not a social media management role**. Your main responsibility will be making sure our students feel supported, engaged, motivated, and confident as they progress through our programs. You'll interact directly with students inside our communities, provide feedback, answer questions, check in on their progress, and occasionally jump on 1-on-1 calls when a student needs additional support. You don't need previous experience in our specific industry — we'll train you on our programs and processes. What matters most is that you're an **excellent communicator who genuinely enjoys helping people succeed.** ## Responsibilities * Be active and engaged in our two online student communities * Answer student questions and provide ongoing support * Proactively check in with students and encourage participation * Help students stay motivated, accountable, and moving forward * Review student Loom videos and assignments and provide clear, constructive feedback * Follow up with students who may be falling behind or becoming disengaged * Occasionally jump on 1-on-1 calls with students who need additional support or reassurance * Help multiple students simultaneously while maintaining a high level of communication * Identify students who may need extra attention and proactively reach out * Help us maintain a positive, supportive, and high-energy community environment * Work closely with our team to improve the overall student experience and satisfaction ## What We're Looking For * **Excellent spoken and written English — this is a must** * Excellent communication and interpersonal skills * Warm, confident, supportive, and professional communication style * Comfortable giving constructive feedback * Able to explain concepts clearly and patiently * Strong emotional intelligence and ability to understand when a student needs additional support * Proactive — you don't wait for students to come to you * Organized and reliable * Comfortable communicating through text and video calls * Comfortable learning new processes and being coached * Previous community management, customer success, student success, coaching, or client support experience is a plus ## Schedule & Compensation This is a part-time position starting at approximately **5–15 hours per week**. Compensation is **$20–$25/hour**, depending on experience. We're also open to discussing a fixed monthly arrangement. There may also be opportunities for **additional performance-based bonuses or commissions** as the role grows. ## To Apply Please include: * A brief introduction about yourself * Your relevant community management, customer success, coaching, or support experience * Your availability and time zone * Your current hourly rate We're looking for someone who wants to become an important part of our students' experience — not simply answer messages. If you're proactive, an excellent communicator, and genuinely enjoy helping people stay motivated and succeed, we'd love to hear from you.