Competitor Website UX Research & User Flow Documentation

▶️ About Us We are conducting ongoing competitive research and are looking for a detail-oriented freelancer to help us thoroughly explore competitor websites and document the complete user experience. This is a research and documentation role, not a design or development task. ▶️ Scope of Work For each assigned competitor website, you will: • Thoroughly explore the website as a real user • Document all key user journeys and product flows • Capture onboarding, registration/login, core product flows, major features, settings, account flows, and other relevant functionality • Capture every screen in sequence for important flows • Explore both desktop and mobile web experiences • Screen-record the full user journeys • Convert recordings into clean, sequential screenshots • Organize screenshots into a structured user flow board in FigJam • Clearly label flows and screens so the final output is easy to navigate and understand The goal is to create a complete visual map of the competitor's web product experience across both desktop and mobile. ▶️ Platforms For each assigned website, research should cover: 🖥️ Desktop web 📱 Mobile web / responsive experience ▶️ Important Guidelines • Completeness is critical — do not skip any screens or steps • Capture flows from start to finish • Screens should be clearly ordered and labeled where needed • Do not use real personal/payment information • Clearly document differences between desktop and mobile experiences • Proactive and consistent communication is required • If a competitor requires a paid subscription to access certain functionality, we will cover the cost when agreed in advance ▶️ Requirements • Computer with reliable screen recording capability • Smartphone for testing mobile web flows • Comfortable using FigJam • Strong attention to detail • Experience with UX research, QA, product research, or competitor analysis is a plus • Ability to independently explore websites and identify important user flows • Ability to follow structured instructions and deliver organized documentation ▶️ Deliverables — Per Website • Full screen recordings of explored flows • Clean, sequential screenshots of key user journeys • Desktop and mobile web flows • One structured user flow board per competitor • Clearly organized and labeled screenshots/files ▶️ Engagement This can become an ongoing quarterly engagement with additional competitor research assignments for high-quality work. Compensation can be discussed per website or per batch of websites, depending on scope and complexity. When applying, please share examples of similar UX research, competitor analysis, website walkthroughs, or user flow documentation you have completed.