UX Content Designer + Conversational AI Writer

UX Content Designer + Conversational AI Writer Contract / Freelance | Fintech + AI We’re looking for an experienced UX Content Designer + Conversational AI Writer to help shape the voice and member experience of Money Momma™ and bring Chip™, our AI financial support pup, fully to life. You must have experience working on shipped mobile or digital app products and collaborating directly with product designers, product managers, developers, and other cross-functional partners. This is not a marketing copywriting role. We already have a strong foundation for Chip’s personality, voice, tone, interaction style, and character guidelines. We need someone who can take that foundation further, pressure-test it, identify gaps and edge cases, and help turn it into a scalable conversational experience that works inside a real product. The Big Idea Money Momma is the brains behind the experience. It is the app, financial data, calculations, forecasts, and coaching logic. Chip is the relationship. Members can talk directly with Chip inside the app. He gets to know them, remembers context, celebrates their wins, helps when they’re stressed, explains what their numbers mean, and guides them through their financial journey. We want Chip to feel less like an AI assistant and more like your best financial support pup, a trusted friend who’s always in your corner. We need someone who understands how to design that relationship through language and how to make it work within the UX of an actual app. What You’ll Do Expand our existing Chip voice, personality, tone, humor, and interaction guidelines Design how Chip engages with members and builds a relationship over time Write natural conversations, responses, prompts, follow-up questions, and conversational CTAs Design interactions for wins, stress, confusion, setbacks, resistance, financial education, and sensitive moments Think through conversation flows, alternate responses, edge cases, dead ends, recovery, and out-of-scope situations Help define how context and memory make Chip’s interactions feel personal Identify gaps and potential problems in our existing conversational experience Expand our existing Chip Conversation Library and evolve AI writing guidelines for consistent implementation Write UX content across Money Momma, including onboarding, buttons, empty states, errors, tooltips, education, confirmations, and in-app messaging Write push notifications, emails, re-engagement messages, milestones, celebrations, and other member communications Help define when Money Momma speaks versus when Chip speaks Work directly with Product Design to ensure content and interaction design are developed together Collaborate with Product and Engineering to understand technical constraints and translate conversation designs into buildable experiences Review implemented experiences and help refine the content based on testing, product behavior, and member feedback Required Experience Professional UX writing or content design experience for mobile or digital apps Conversational AI, conversation design, chatbot, or AI assistant experience Experience working directly with product designers and developers Experience taking content from early UX flows or Figma designs through development and implementation Understanding of user flows, interaction states, errors, edge cases, and product logic Ability to write short, natural, personality-driven product copy Ability to work within an established voice while also challenging and improving it Experience with LLM products, fintech, financial wellness, consumer subscription apps, behavioral design, or character-driven experiences is a plus. What We Want to See Please do not send only marketing, advertising, social media, or website copy. We want to see actual product work. Please include 2 to 3 relevant case studies or working examples showing: The app or digital product you worked on The problem you were solving Your specific role and what you personally wrote or designed Examples of the actual UX or conversational experience How you collaborated with product designers How you worked with developers or engineering How your content changed based on UX, technical constraints, testing, or user feedback What ultimately shipped If you have worked on an AI assistant, chatbot, conversational character, or LLM-powered product, please show us the actual interaction design or conversation examples whenever possible. We’d also like to hear how you would approach taking an existing character personality and voice, like Chip, and turning it into a conversational system that can scale across an app. Freelance/contract role with potential for ongoing work.