Creative Traffic Specialist

Job Summary The Traffic Specialist supports the Production Operations Director in running Flimp's day-to-day creative traffic. The role takes in work requests from Project Managers in ClickUp, assigns the right creative resource quickly, balances workloads across the team and vendors, and keeps projects moving so PMs always have an accurate picture of status and turnaround. The ideal Traffic Specialist is a self-motivated, detail-oriented person who responds quickly, communicates clearly, and stays organized under high volume. They work well with others in a virtual, entrepreneurial environment and are comfortable making fast, repeatable assignment decisions. The role is highly cross-functional but does not own client relationships. It partners closely with the Production Operations Director, Project Managers, the creative team, vendors, and, during busy season, the Print Supervisor. This role reports to the SVP, Production Operations. Key Responsibilities Creative Traffic and Assignment (year-round) ● Monitor ClickUp notifications and respond quickly to Project Manager work requests. ● Assign the appropriate creative team member or vendor to each subtask based on product specialization and availability, considering internal resources first to manage project cost. ● Set the Priority, Due Date, Assignee, and Time Estimate on each subtask so the Creative Bandwidth Dashboard reflects true team workload. ● Set due dates from the time estimate and the date the PM needs to deliver to the client. • Create subtasks, reassign work as needed, and communicate reassignments to PMs and affected creatives to prevent bottlenecks. ● Update subtask statuses, including marking work “Ready for PM” when needed, so the automations that notify PMs fire correctly. ● Make light ClickUp organizational adjustments on request, such as task layout, view layout, and custom field order, when they do not disrupt the wider team. Capacity Monitoring and Reporting ● Monitor internal creative and Benefits Guides vendor workloads through the Creative Bandwidth Dashboard and shift assignments to avoid bottlenecks. ● Create a weekly bandwidth report that anticipates incoming work and flags potential capacity issues to PMs. ● Recommend available outside vendors when internal video or microsite teams are booked, particularly during busy season. Vendor Coordination ● Help manage the Benefits Guides vendor group: communicate process changes, confirm invoices are correct and on time, log invoices for payment, and make sure vendors can work in ClickUp. ● Support the setup, management, and payment coordination of third-party creative vendors alongside the Production Operations Director. Systems and Troubleshooting ● Troubleshoot day-to-day ClickUp issues for PMs and the creative team, escalating to ClickUp Support or Flimp's ClickUp correspondent when needed. ● Monitor automations and make or request the adjustments that keep notifications and status changes working properly. Role Requirements