Creator Operations Manager

ABOUT MAGICLABS MagicLabs engineers virality for consumer startups and game studios. We run UGC, micro-influencer, and clipping campaigns where we source, train, and build systems that scale creators making content that actually converts. So far that is over 1.2 billion views across 26 campaigns, more than 1.48 million users acquired, and a vetted network of over 2,000 creators. We work with VC-backed startups and game studios, and we are growing fast. ABOUT THE ROLE This is an ops role with an outreach front end. You source creators, sign them, walk them through onboarding and warm-up, keep them posting on schedule, and make sure they get paid, across several client campaigns at once. When a campaign needs 10 or more creators posting a video a day, you are the person who knows at any moment who posted, who did not, and who is stuck. Everything runs through Discord. The best fit here is a strong ops person who is also good with people: fast, accurate, organized, and fine with strategy changing mid-contract. WHAT YOU WILL DO - Research and discovery. Find creators on discovery platforms using filters like US-based, niche, and account performance, and check whether their existing content formats match what we are actually trying to produce. Also watch TikTok, YouTube, and Instagram directly for viral formats and rising talent. - Outreach. First contact via DM, email, or Discord, pitch the opportunity, and run the relationship from there. - Negotiation. Most UGC creators land on one of two standard rates, so day to day this is simple. On micro-influencer campaigns you will negotiate real deals creator by creator: rates, deliverables, usage. - Onboarding and warm-up. Guide creators through onboarding in Discord, including our bot-guided flow. Review warm-up videos and confirm creators are warming their accounts correctly before they post campaign content. - Content review. Check creator content in Discord against campaign requirements, including that every video uses the right campaign hashtag so it gets tracked. Flag what needs redoing and explain why. - Posting ops and reporting. Keep daily posting on track across every active campaign and maintain clean reporting on who posted, who did not, and who needs a nudge. Current and accurate, not reconstructed at the end of the week. - Creator support. Be the first line for creator questions and unblock people fast. Advice has to be right and it has to be quick, since a correct answer six hours late still costs us a post. - Payments. Run creator payouts on payment platforms like Grade and track what has been paid against what is owed. - Spreadsheets and process. Work in our existing Google Sheets templates: updating them, fixing errors, keeping campaign data clean. If you can make our sheets run better, even better. WHAT WE ARE LOOKING FOR - Strong ops instincts. You hold a lot of moving pieces without dropping any and always know the current state of a campaign. - You know creator ops language (CPM, base pay, tiered bonuses, caps, deliverables) or can pick it up fast. - You understand how social platforms actually work: hashtags and tracking, algorithms, formats, why a short-form video lands. - Comfortable in Discord. Servers, roles, channels, threads, tickets, bots. - Great written communicator. Casual is fine, formal is not required, but it has to be clear, quick, and obviously competent with both creators and the team. - Software-native. You use a lot of apps, pick up new ones fast on mobile and web (a PC for desktop apps helps), notice UI and UX details, and can take clean screenshots to build walkthroughs that guide a creator through an app they have never opened. - Comfortable in Google Sheets. - Adaptable. We work with early-stage startups where strategy gets built as contracts progress. NICE TO HAVE - Creator ops, influencer marketing, talent management, or community management experience - Experience running creator payouts or working with payment platforms - Advanced Sheets skills (formulas, automation, Apps Script) and an eye for improving process - Familiarity with our niches: gaming, mobile consumer apps, crypto and trading - You have created or edited short-form content yourself THE BAR You should be able to walk the full creator lifecycle start to finish, from sourcing to outreach to rate agreement to Discord onboarding to warm-up to posting with the right hashtag to tracking to payout, and know where any given creator sits in it at any moment.