📞 Customer Service & Admin Support – Calls, Live Chat & Automation 🕐 Full-Time | 48–72 hrs/week

About Us: Hygea Australia is a growing home cleaning services company based in Melbourne, Australia. We operate via an iOS and Android app offering General, Spring, Windows and Carpet Cleaning services across all states of Australia. About the Role: We are looking for a skilled Live Chat Liaison to manage real-time customer communication through our website live chat, internal messaging systems, and customer follow-up channels. This is a full-time, long-term opportunity for someone with excellent English skills and a professional, polished communication style. Key Responsibilities: Manage live chat conversations on our website in real time Handle internal messages and customer enquiries promptly Follow up with customers regarding bookings and appointments Assist customers and service providers with sign-up and onboarding Use AI tools to assist with responses and workflow efficiency Maintain a professional, friendly and clear tone in all communications Handle multiple conversations simultaneously with accuracy Escalate complex issues appropriately Maintain detailed records of all customer interactions What We're Looking For: ✅ Excellent written and verbal English ✅ Previous experience in customer service, live chat or communications ✅ Comfortable using AI tools to assist with responses ✅ Fast typing speed — able to manage multiple chats simultaneously ✅ Reliable, detail-oriented and professional ✅ Available 6 days per week, 8 hours per day ✅ No other concurrent projects or clients permitted 💰 Pay Structure: Starting rate: $3.00 per hour Performance bonuses available based on KPIs Progression to $5, $7, and $10 per hour based on performance