Customer Service & Client Experience Specialist

You will be the live, customer-facing voice of a premium intimate apparel brand — handling customers across phone, live chat, email, and messaging, guiding them on fit and sizing with warmth and tact (including over phone and Zoom), and supporting wholesale partners on platforms like Faire. This is a real customer-experience role, not a back-office ticket queue. Remote, full-time during 8AM to 7PM U.S. Eastern, with excellent spoken and written English. What you’ll do Handle customers across phone, live chat, email, and messaging. Guide customers on fit and sizing with warmth and tact, including over phone and Zoom. Resolve escalations end to end and keep customers confident and comfortable. Support wholesale and B2B partners through platform setup and questions. Spot recurring customer issues and flag or fix them. What we’re looking for Proven multi-channel customer support experience (phone, chat, email, messaging). Excellent spoken and written English. Full comfort representing an intimate apparel brand, including fit and sizing conversations. Availability full-time during 8AM to 7PM U.S. Eastern. Nice to have Experience with tools like Shopify, Faire, Gorgias, Zendesk, or Intercom. Experience conducting video or phone consultations. Experience supporting B2B or wholesale accounts.