Customer Service Representative for Home Services

We are seeking a Customer Service Representative to manage inbound calls and perform light administrative tasks for our growing home services company. The ideal candidate will have experience with ServiceTitan and be able to provide exceptional customer service while efficiently handling customer inquiries. Responsibilities include answering inbound calls through our cloud-based phone system, scheduling service appointments, resolving customer concerns, and completing administrative tasks as needed. As the first point of contact for our customers, you will be responsible for delivering a friendly, professional, and empathetic experience on every interaction. You will answer calls for HVAC, plumbing, and electrical service requests, gather accurate customer information, schedule appointments, explain service processes, and ensure calls are properly documented within ServiceTitan. Our phone system is fully cloud-based, so candidates must be comfortable using computer-based communication tools, navigating multiple applications simultaneously, and maintaining a reliable internet connection while working. The ability to remain calm under pressure, multitask, and maintain a high level of customer satisfaction is essential. Additional responsibilities include updating customer accounts, processing basic administrative requests, coordinating with dispatch as needed, reviewing technician schedules for availability, and assisting with outbound calls when necessary. The ideal candidate is dependable, detail-oriented, organized, and comfortable working in a fast-paced environment while maintaining accuracy and professionalism. Previous experience in the home services industry and proficiency with ServiceTitan are strongly preferred.