Customer Success Manager

About Us We are a reverse recruiting company that helps job seekers land better opportunities, faster. Instead of companies hiring us to fill positions, our clients hire us to help them get hired. We partner with professionals throughout their job search by handling much of the application process, optimizing resumes and LinkedIn profiles, and providing the support and strategy they need to land interviews and ultimately their next role. We're looking for someone who is passionate about helping people during one of the most important transitions of their lives—their career. About the Role As a Client Success Manager, you'll own the relationship with our clients from the moment they sign up until they land their next opportunity. You'll be their primary point of contact, ensuring they always know what's happening, what comes next, and that they're receiving an exceptional experience throughout the process. This is a relationship-focused role. You'll coordinate with our fulfillment team, answer client questions, conduct onboarding calls, proactively communicate progress, and make sure every client feels supported and confident while we work on their behalf. Our goal is simple: deliver an experience so good that clients enthusiastically recommend Jobzango to friends and colleagues. What You'll Do - Own the client relationship throughout the entire engagement. - Conduct onboarding and intake calls to understand each client's career goals, target roles, and expectations. - Build trust and rapport with clients through proactive communication. - Respond promptly to emails, texts, and client requests. - Keep clients informed with regular updates from our fulfillment team. - Coordinate internally to ensure deliverables are completed on time. - Stay ahead of issues before clients have to ask for updates. - Schedule and lead check-in calls throughout the engagement. - Help manage expectations while maintaining a positive client experience. - Advocate for clients internally to ensure their needs are understood. - Document client interactions and maintain organized account records. - Identify opportunities to improve the customer journey and internal processes. - Encourage satisfied clients to leave reviews, testimonials, and referrals. - Identify opportunities for renewals, upgrades, or additional services when appropriate. What We're Looking For - Experience in Customer Success, Client Success, Account Management, Recruiting, Career Coaching, or another client-facing service role. - Outstanding written and verbal communication skills. - Comfortable speaking with professionals from entry-level through executive leadership. - Exceptional organization and attention to detail. - Ability to manage multiple clients simultaneously without sacrificing quality. - Naturally proactive—you communicate before clients wonder what's happening. - High emotional intelligence and empathy. - Strong problem-solving skills and a calm, solutions-oriented mindset. - Experience working in recruiting, staffing, career services, coaching, or other high-touch service businesses is a plus. - Familiarity with CRMs and project management tools is preferred. - Ability to build out organization systems and SOP's What Success Looks Like Success in this role means creating an exceptional client experience that leads to: Happy, confident clients who feel supported throughout their job search. Outstanding responsiveness and communication. High customer satisfaction scores. Positive Google reviews and testimonials. Referral business from past clients. Increased retention and reduced cancellations. Opportunities for service upgrades and continued engagement. Clients who enthusiastically recommend Jobzango to others. Why Join Us? Looking for a job can be one of the most stressful experiences in someone's life. We help make that process easier, more strategic, and more successful. As a Client Success Manager, you'll have a direct impact on people's careers while helping build a company known for delivering an incredible client experience. If you love building relationships, staying organized, and making people feel genuinely supported, we'd love to hear from you.