Customer Support Agent EU Supplement Brand

Customer Support Agent, Health & Wellness, AI-Assisted (~15-40 hrs/week, long-term) We are a European direct-to-consumer health and wellness brand looking for a customer support agent to join our small team. You would be one of three frontline customer support agents. Please read this part first: if you do not have a real background in health and wellness, and if you have never handled customer communication for a European audience or in a language beyond English, this role is not a fit and we will not be able to consider your application. What you would do: - Handle customer emails and chats with warmth and accuracy. - Work closely with our AI support assistant: it drafts replies, you review, correct, and approve them. You catch what it gets wrong. - Cover the usual ground: orders, shipping, returns, subscriptions, billing, and product questions. - Answer health and wellness questions responsibly and know when something needs a medical professional instead. Must-haves: - Customer communication experience for a European audience, ideally in at least one language besides English. - Comfort working with AI tools every day. - Around 15-40 hours a week with reliable overlap with Central European Time. - Excellent written communication. - Experience in Shopify