Customer Support & Marketing Funnel Integrations Builder

At Internet Moguls Agency, we are an AI-first digital marketing agency that partners with coaches, consultants, educators, and entrepreneurs to build, launch, automate, and scale successful online businesses. We don't just build websites or funnels—we build complete customer acquisition and sales systems that help our clients grow their businesses. From webinar funnels and CRM automations to course platforms, paid advertising, email marketing, and ongoing optimization, we become an extension of our clients' businesses. Our team leverages Artificial Intelligence (AI) throughout our daily operations to improve efficiency, customer support, marketing, documentation, research, troubleshooting, and internal workflows. We are looking for team members who are excited to embrace AI and continually learn new technology. Our services include: Funnel strategy and implementation Webinar development (Live & Automated) Funnel and landing page design Webinar presentations and slide development CRM implementation and management GoHighLevel (GHL) setup and automation Email and SMS marketing Marketing automations and integrations Zapier, Make.com, and workflow integrations Course and community platform setup (Whop, Skool, and others) Paid advertising management Conversion Rate Optimization (CRO) Technical implementation and ongoing optimization Employment Details Position: Customer Support & Marketing Operations Assistant Employment Type: Full-Time (40 hours per week) Location: Remote (Preference given to candidates located in Pakistan) Compensation: $5.00–$8.00 USD per hour, based on experience and technical ability. Working Hours While this is a remote position, you must be available to work a significant portion of U.S. Eastern Time (EST) business hours to collaborate with our team, support customers, and attend meetings. Your exact schedule will be discussed during the interview process. About the Role We are looking for a reliable, organized, technology-driven Customer Support & Marketing Operations Assistant to join our growing team. This is a hands-on support role that combines customer service, software administration, marketing operations, AI-assisted workflows, and basic technical troubleshooting. You do not need to be an expert in every platform we use. However, you must be comfortable using AI tools as part of your daily work and be excited to continue learning new technology. You will work closely with our Operations Manager and Marketing Integrations Specialist to support our clients, maintain marketing systems, troubleshoot issues, and help ensure our clients' platforms are connected and functioning properly. This is a long-term opportunity for someone who wants to build a career in customer support, marketing technology, operations, and AI. Primary Responsibilities Customer Support Manage our customer support inbox using our LiveChat integration. Respond to customer emails professionally and promptly. Help customers troubleshoot software and platform issues. Gather the necessary information before escalating technical issues. Follow internal SOPs and provide consistent, high-quality customer support. Document customer issues clearly for our internal team. Whop Platform Support Assist customers with: Course access Membership access Community navigation Product access Billing questions General platform support Escalate advanced technical issues when necessary. GoHighLevel (GHL) - THIS PLATFORM IS A MUST*** You must know this platform Assist with managing client CRM systems, including: Contacts Pipelines Opportunities Tags Smart Lists Workflows Email campaigns SMS campaigns Forms Calendars Automation testing Workflow troubleshooting Responsibilities also include: Sending emails from GHL Testing workflows Verifying automations are functioning properly Helping diagnose workflow issues Marketing Integrations Work alongside our Marketing Integrations Specialist to: Connect client software platforms Test integrations Troubleshoot automation issues Verify workflows are functioning correctly Assist with onboarding new clients Help implement marketing systems Experience with—or willingness to learn—the following is highly desirable: Zapier Make.com n8n Webhooks APIs (basic understanding is a plus) Webinar Platforms Support our webinar systems, including: WebinarJam WebinarFuel Responsibilities include: Webinar setup Registration testing Reminder emails Customer support Webinar troubleshooting Basic quality assurance Marketing Operations Assist with day-to-day agency operations, including: CRM management Marketing automation Email marketing Funnel testing Quality assurance (QA) Client onboarding Documentation Internal process improvements Learning and supporting new software platforms as our agency continues to grow AI & Technology Requirements At Internet Moguls Agency, AI is an essential part of how we operate. The successful candidate should: Be comfortable using AI tools such as ChatGPT (or similar AI assistants) every day. Know how to use AI to research information, troubleshoot problems, draft emails, summarize documents, improve processes, and increase productivity. Be willing to learn new AI platforms and integrate them into daily work. Understand that AI is a productivity tool and be able to review and verify AI-generated content for accuracy before using it. Be excited about staying current with new AI technologies and digital marketing tools. Platforms You'll Work With You do not need experience with every platform below, but you should be excited to learn. GoHighLevel (GHL) Whop WebinarJam WebinarFuel Zapier Make.com Google Workspace Slack Zoom Calendly LiveChat ClickFunnels Skool Meta Business Suite ChatGPT and other AI tools Various CRM, automation, and digital marketing platforms What We're Looking For We're looking for someone who: Enjoys helping customers. Is highly organized and detail-oriented. Learns new software quickly. Is comfortable using AI tools every day. Uses AI responsibly to improve efficiency while maintaining accuracy. Has excellent written and verbal English communication skills. Enjoys technology and digital marketing. Can follow written SOPs. Solves problems independently. Takes initiative. Is dependable and reliable. Has a positive attitude and strong work ethic. Wants to build a long-term career with our company. Availability Requirements Must be able to work a significant overlap with U.S. Eastern Time (EST) business hours. Must be available during scheduled shifts for customer support and internal team collaboration. Must remain active on Slack during working hours and respond to internal communications promptly. Reliable high-speed internet connection. Quiet and professional home office or workspace. Available for team meetings, training sessions, and client support as scheduled. Preferred Experience Experience with any of the following is a plus: Customer Support Virtual Assistant or Operations roles GoHighLevel (GHL) Zapier Marketing automation CRM management Webinar platforms Email marketing Digital marketing Technical support Funnel software ChatGPT or other AI assistants AI-assisted research and productivity Project management tools Success in This Role You will be successful if you can: Deliver exceptional customer support. Learn new software and AI tools quickly. Keep marketing systems organized and functioning correctly. Troubleshoot software and automation issues efficiently. Help maintain accurate workflows and integrations. Communicate professionally with customers and team members. Follow processes while paying close attention to detail. Continuously expand your technical, AI, and operational knowledge. Growth Opportunity This is a long-term position with significant opportunity for growth. As you develop your technical skills, AI knowledge, responsibilities, and contributions, your compensation and career opportunities will grow accordingly. We invest in team members who are eager to learn, take ownership of their work, and become valuable contributors to our company. If you're passionate about customer service, technology, AI, and digital marketing—and you're excited to grow with a fast-paced agency—we'd love to hear from you.