Customer service virtual assistant

Customer Service Virtual Assistant (Medical Scheduling) | 5 Hours/Week | Remote We're looking for a reliable, organized, and friendly Customer Service Virtual Assistant to join our growing telehealth practice. This is a part time remote position (approximately 5 hours per week) focused on helping referred patients schedule their medical nutrition appointments. Our patients are located across the United States, so you must be available to make outbound calls during Pacific Standard Time (PST) business hours. Responsibilities * Call referred patients to introduce our practice and assist them with scheduling their appointments. * Follow up with patients who have not yet scheduled. * Answer basic questions about the scheduling process and our services. * Document all outreach and patient interactions accurately. * Maintain organized records within our CRM and EMR systems. * Coordinate with our internal team regarding referrals and scheduling updates. * Ensure a professional, compassionate, and patient centered experience on every call. Requirements * Excellent English communication skills with a warm, professional phone presence. * Previous customer service or medical scheduling experience preferred. * Experience working with CRM systems (HubSpot, Salesforce, or similar). * Experience using an EMR/EHR system. * Highly organized with exceptional attention to detail. * Comfortable making outbound phone calls. * Reliable internet connection and quiet workspace. * Able to work independently and manage follow up tasks without close supervision. Schedule * Approximately 5 hours per week. * Must be available to make calls during Pacific Standard Time business hours (Monday through Friday). Nice to Have * Experience working in a healthcare, telehealth, or medical practice. * Familiarity with insurance based healthcare or patient referrals. To Apply Please record a short loom on loom.com that includes: * A brief summary of your customer service or patient scheduling experience. * Which CRM and EMR systems you've used. * Your availability during PST business hours. We're looking for someone who is dependable, compassionate, and enjoys helping patients get connected with the care they need.